Appliance Repair reviews in Richardson, Texas

Tony was timely, professional, knowledgeable, and showed a genuine concern in resolving the problem.

Fabulous service by a true professional. Thanks for a productive visit and all your advice.

They did not repair the oven door. They claimed that we put something heavy on it and that made it so that it stayed open. We did not put anything heavy on it, and the service tech didn’t believe my son, when he told him this.

Got next day appointment. Noah showed up on time and was very informative about my refrigerator and it’s problem.

Noah did an outstanding job. He was professional and knowledgeable about how to repair my refrigerator.

Tony diagnosed my dryer issues quickly and he provided fast courteous service.

Noah was prompt, cheerful, courteous, helpful and professional. A role model for all technicians!

Very unprofessional, dishonest and unethical. The ice machine wasn't working. He told me we needed to clean the dust on the bottom of the fridge to start the fixing process. Then he charged me extra out of pocket for the cleaning because warranty doesn't cover it. We paid an extra $100 for him to just vacuum the bottom of the fridge, dryer and wash machine. After he cleaned it, all he did was reset the ice settings so the cleansing was completely unnecessary. The fridge still wasn’t fixed

Kevin Terrell was awesome! He got the part and came back to install it within an hour. He also fixed the lights inside our refrigerator!!

The repairman was so professional and very knowledgeable about both the dishwasher and repairing the range👍.

The technician was rude. I would not use this service again!

Left ice maker disassembled in my home for 3+ weeks. Assured me that he knew what he was doing, however, after ordering 6 parts and practically replacing everything that could be replaced, the ice maker STILL DOES NOT WORK. This is after 4 visits, with the last one being 5+ hours.
Purchasing the 5 year warranty has definitely not paid off because Sears will do anything in their power to avoid giving anyone a new machine.

Tony was able to troubleshoot out LG washing machine. A power surge temporarily disabled the unit, Tony showed us how to fix it, I am grateful for his honesty and not charging us for repairs we did not need.

Great service. Wish he came out first!

Tony repaired my Maytag Water & Dryer. He was on time, friendly, quick with the service. A true professional. Although a bit expensive, it was a good service experience.

Sergio was great very fast and professional and knew all about my old school appliances!

Tony was very professional and let me know exactly what was going on with my washing machine. I so appreciated his honesty and kindness. I would highly recommend Sears Repair!! Thank you Sears for great customer service!!

The technician was knowledgeable, and very informative.

Our technician Micah was incredibly polite and listened patiently to our concerns. Sears at home automated customer service portal is abysmal as you can never talk to a live person that can give you updates on rescheduling or parts issues. Micah is the only one that deserves the rating!

Tony did a great job. He was quick & detailed. Will definitely recommend.

We thought there was a coolant leak but The guy couldn’t find why the system wasn’t cooling correctly. Instead of just saying sorry, and leaving, he looked around and found the reason. Completely different than we expected and could end up saving on my electric bills!