All reviews for Service Experts Dallas

As I understand it, Service Experts have merged or acquired Crawford HVAC services. I've been using them for 10 years after they installed my system. This is the first time Zachary Edwards has provided the semi-annual maintenance on my system. He did a great job. Courteous and professional, he explained what he did and provided an option for adding on to the system, but without pressure. Just provided the information. I've been with Crawford for a long time and hope Service Experts will continue with the same good service.

Tim was very thorough, professional and courteous. He arrived on time and performed full system maintenance a made suggestions to enhance HVAC service. I was very happy with the service and recommendations. Also will have my air ducts cleaned and install UV lights.
Chris came out the following day to perform the air ducts cleaning and installed the UV lights. Chris was very thorough, with the cleaning and installation of the UV lamps. He also thorough, professional and courteous.

We had an amazing plumber out today named Charles Tannehill. This was our first time having Charles and he did a fantastic job. He patiently answered numerous questions, showed us pictures, gave us a fair estimate on future work that needs to be done and was a pleasure to have in our home. We are grateful for his expertise on several issues we've had with our plumbing system. We will absolutely book him to handle the issues we discussed. Thank you, Charles and Service Experts! Great experience!

Jorge Puebla was the technician today. He was on time, quiet, efficient & professional. I have been with this company since 1966, thru the changes. I hope Service Experts can live up to AIRRITE & Crawford Services. So far they have done very well!

The techs are great and you can trust them but unfortunately the main office does a poor job of communicating. The company has purchased other hvac companies and folded them in. Unfortunately the company I used was purchased. They used to be awesome when it came to calling me and setting up my 6 month service which I paid for in advance but this company doesn't do that. I have to call them and remind them to set it up the maintenance service. When I call, I usually you end up talking to someone who is not a local person in DFW, they live in another country. If you have problems and you need service quickly you may be talking to someone who's going to then recommunicate your needs to somebody in the DFW area, and most times, my request is lost in translation. I have reached out and tried to get a hold of management to let to know my concerns, but again I end up get connected to a call service and I never get contacted by leadership who I assume must live in the DFW area.

I’m extremely disappointed with this company’s work (Levy & Son, now Service Experts). We had to replace our cast-iron sewer pipes and the job was done incorrectly from the start, which caused ongoing problems. After repeated issues, we were forced to hire another plumbing company, who confirmed the original work was substandard and had to completely redo it. This company’s poor workmanship cost us significant extra time, stress, and money that should never have been necessary. When I spoke with a manager, he deflected blame and avoided any responsibility for their mistakes. I would absolutely not recommend this company and strongly advise avoiding them.

I was hesitant about giving them this review but the persistent sales emails and text is what's prompting me to write the review. The AC technician was good about giving me pointers however I feel that their technicians are force to sale as they kept giving me upgrades but then would say "I wont recommend you to do it now". Then with in a week I have received multiple follow ups via email and text if I want to accept their proposee "upgrade" estimates. With that I wouldn't trust a company who focus more on sales quotas oppose to those who care about helping their customers. I had an amazing experience with Crawford Services but unfortunately they got bought out.

Overpriced, poor quality work, and very unprofessional. Their customer service is overseas and communication is difficult. The technicians who came to my home all showed up in different uniforms, which didn’t exactly inspire confidence in the company’s organization or professionalism.
I had them replace my HVAC system, and the installation was done very poorly. Several ducts were barely secured and could literally be pulled off with a gentle tug. For something as important as a full system replacement, that level of workmanship is unacceptable.
Overall, this was a terrible experience. I would give 0 stars if I could and would not recommend this company to anyone. What makes it even worse is that they charge prices comparable to well-known companies like Milestone or Baker Brothers, but without the professionalism or quality you’d expect at that price point.

If you’re paying premium prices, you’re far better off calling a company that actually delivers professional service.