Solar Energy Company reviews in Richardson, Texas

Installed my solar any issues that we had were resolved and did well to follow up and made sure my solar is working as it should be.

Abdullah came out today in the cold and wind and repaired a string of panels that was not working. Very professional and efficient

I didn’t know much about solar systems, but they explained everything very well. They were helpful throughout the whole process, I would definitely recommend them.

Prime SLR has made my solar experience way easier then I thought it would be ! Glad to have picked the right company ! check them out !

Great, fast and convenient customer service. Amazing team and installation experts. Panels where well installed and haven't had any problem with them ever since.

Prime Slr sorted out the installation issues and our system is working as expected. Have benefited from the system for over 6 months. MJ responded to emails promptly.

They answered all my questions from the beginning. The sale man was very kind. Explained what was expected of me and the services they were going to provide. Easy to set up installation everything was smooth

I contacted Prime Solar for my solar power installation and they performed an excellent work. Everything was handled professionally and looks great. Highly recommended.

Really happy with the overall customer service received throughout the entire install and even after install was completed. Panels look great, highly recommended!! Thank you Prime Solar

My solar panels were installed when promised. All staff were professional, timely and knowledgeable. I would highly recommend this company.

I am not paying you guys a dime for no cancelation nothing. All I wanted was, was a quote and not to sign contracts. I immediately called customer service after I had the rep guy leave my house [kicked out] and they directed me to a financial department where I could immediately cancel what I got conned into. I did this months ago. Do not email me about some bill i now have to pay.

I mean it. Do not email or call me ever again.

Recently got Solar installed and was amazed how easy Prime Solar made it. From start to finish was a pleasant experience. Install crew has to be best in the business, panels went up quickly, look amazing on the roof. Thank you!!

Prime Solar installed the panels very quickly, but the post installment process was terrible. We are 6 months and counting. After installment there must be a city inspection done. It took Prime SLR a month and a half to even schedule an appointment and that’s without me doing the heavy lifting. Mustafa would say “we have you scheduled,” but they didn’t even schedule it with the city so how am I scheduled? The 1st inspection failed due to the inspector coming 2 hours before scheduled time. The 2nd inspection didn’t even happen because the City of Lewisville doesn’t do inspections on Fridays after 12. The 3rd inspection failed due to Mustafa sending a regular employee to the inspection even though it was instructed that a Master Electrician was needed for the inspection to be done. The 4th inspection finally got a master electrician out but didn’t bring his tools with him, so he had to go buy a tool to get whatever needed to be fixed. Finally got the city inspection passed, but onto the next obstacle. We’re in November now (started in September) and need to get a new DG meter from TNMP. TNMP told PrimeSLR mid-November they needed pictures of the whole unit, not just the solar panels on the roof. Mustafa knew they needed to do this to continue but didn’t do anything about it until I had called TNMP in December to see why they hadn't come out to change the meter. Here we are in February still waiting for the new DG meter, solar loans started in December for something I can’t even use and I have a utility bill to pay. Mustafa said he would “reimburse '' one month of my loan payment but I doubt that will ever happen and then he went under a rock and decided not to return phone calls or texts anymore. TNMP finally installed the new DG meter on February 9th. Told Mustafa immediately that TNMP had done it. He replied “That’s great news” on the following Sunday. No final test was done or reimbursement for the 1 of 6 months waiting was given. Avoid this company at all costs. Don't listen to any of the 5-star ratings because they are fake.

If I could rate them 0 stars I would. The company takes no accountability, no one knows what they are doing. I signed a contract in August, had the panels installed sep 16th & now I’m paying for equipment I can’t use because they didn’t set up the electrical properly & I can’t get it fixed myself because it’ll void warranty. It is now December and I’m paying two bills, stay away from this company it’s a scam

I have been trying to get info about my solar panels for 3 months nothing. I called sales men three times promises to bring info and answer questions I'll come by Monday never happens . They called one day and my wife and I both told them to get them off our house we will get back to you . Told me no payments for a year going to give you check for 1,300.00 dollars for first year payments I asked sales men when I had him on the phone once oh we didn't get the funding now I have payment to make after I just paid 89.00 electric bill 112.50 payment on top of that it's cheaper to pay electric bill . our power was out one day tree fell blocks away and oncor was down well if these panels I feeding my house why didn't I have lights was bright sun shinny day. Get them of my roof. 45,000 dollars not werth it.

Prime Solar provided me with an excellent service. The system design process was quick and simple. The team were both efficient and enjoyable to work with. I was guided through the application and all of the other technicalities step by step. The installers did an outstanding job!! Thank you all

We have had our solar for almost 2 years and we are pleased with them. We replaced our roof and used them again to take them off dearing the roof replacement and to reinstall. They have been very flexible with our schedules. We are glad we chose them.

Mustafa and his team installed my solar system and have been fantastic the whole way through. He has been responsive and thorough all three times I've talked to him. He even advised me on a battery back up system that would be great for my system. I appreciate him and his team.

Prime SLR installed my solar panel over a year ago, the installers provided excellent customer service, explained everything on the installation and answer all questions I had during the process. They were also very quick and clean up everything.

7 months waiting for them to get this hooked up, had to report them to the FBI to get them to move on the completion. Here now, don`t really know if they know what they are doing the electrician does not speak English. If you aare having trouble with Prime solar just register a complaint at IC3.gov that is the web site to register a complaint with the FBI, I actually believe this is a major scam on us older folk and the finance company is in cahoots. I have been more than patient, here lately becoming more and more leery of what they are doing.

I will eventually post a full review about my entire experience with my Prime SLR but this review is specific to service that I received today from Nour, one of the service technicians. I called Prime SLR because my ceiling has multiple water spots and the roofing company (who came to check it out first) told me the water was getting in from the solar panels. Prime SLR sent a technician out within 48 hours of my call. Nour came and he was friendly, professional, and courteous. He told me that english wasn’t his first language but assured me that he understood the issue and would take care of it. I showed him where the water spots were in the ceiling and how to access the attic. He figured out the issue was my AC unit not the Solar panels…he even took pictures to show me where it was leaking. Rather than just leave it at that, he took the time to put silicone around the solar panel cords just to be sure. I used Google translate to ask him to please check my panels to ensure they were ok/still secure because the storm/tornado that came thru in May caused a lot of damage in our area. He gladly checked them for me. Nour was helpful and kind and even though we had a small language barrier for more complicated words, we simply used Google translate to effectively communicate with each other and all my concerns were addressed.