Water Damage Restoration reviews in Richardson, Texas

This is a recommendation for ServePro of Richardson, but more specifically for Jose Guerrero who acted as the general contractor and insurance liaison.
We met Jose of ServePro when we had an insurance claim for flooding in our home. From the beginning Jose was very helpful in working with the insurance company and being sure they had all the information they needed. Our insurance adjuster was very difficult to work with but Jose kept things going. As the work progressed Jose became the general contractor for the repair. He made sure we understood the work that was needed and estimating the time required for the repairs. He kept us well informed of the progress in general but also in letting us know which and when contractors would be arriving. He came to check on the progress everyday and if I missed him at the house he would always call to check in.
Our water damage was very extensive, requiring the wood flooring in the entire first floor to be removed which included all the cabinets, countertops, and appliances. I was very nervous about damage that might happen to all those things being removed but in the end it all went back in very nicely. Jose was there for every step along the way making sure the work was done correctly. When additional (hidden) damage was found he documented and filed it with the insurance company, often having to “do battle” with them for approval.
We had a bathroom that needed to be gutted and remodeled so we decided to add that on as a separate (non-insurance) job. Again Jose kept us well informed and the contractors flowing through on time.
In the end the work was completed on time and to my expectations of quality. If you are in need of a quality service and a great general contractor I highly recommend you check in with Jose at ServePro.

Awesome customer service from the general manager!

Thanks for the service quick and efficient and very helpful

Not on time. Items not completely delivered, items damaged. Disorganized.

Patricia is fantastic!

John pitts

When i called for a estimate They we're very friendly.

These guys are amazing and very thoughtful and friendly thanks for always having patience and time for my questions

Always late and hard to reach. They spam you with phone calls to ask you to pay but they don't even finish their job. Person on the phone was rude.

Awesome smiling loving face , helpful in explaining my water damage and Ins claim !!! Kudos to Jessica !!!

Judith is the best! very knowledgeable and great customer service. If you have any questions, ask for her!

Completely disorganized in their warehouse. Everything was everywhere. Many things were mislabeled. Don't let them take your stuff. Things WILL go missing.

They did a fire damage clean up and their team came out and did an amazing job cleaning up. They came out in the middle of the night to access the damage. Would highly recommend!!!

Such a wonderful company who is truly worried about the customer and there feelings. kameron was very kind and helpful. 10/10 would recommend

Jessica was very professional on the phone when I called. She sent them out to do an estimate on a water damage the price they gave me was very reasonable.

Highly recommend Sevrpro of Richardson. They have helped me and my clients for years. The owners are hands on and stand behind their work.

My home had a roof leak. Servpro not only took care of my water inside my home they repaired my roof! Thanks for the quick turn around!

Great customer service. They are very prompt and helpful. Would highly recommend for anyone having to deal with the aftermath of fire/water damage!

Great service. The General Manager stayed on top of things until job was complete. I will definitely refer this company to family and friends.

My Grandmas hot water heater burst flooding her floors in a portion of her home. Kameron set up the equipment needed and had her floors dry and clean like nothing happened.

AJ and his crew did an amazing job. Very professional and he communicates well. I would highly recommend

Servpro great Job on our put back of our home. Great communication Bill and Jessica! They had our home put back together in 2 days! Thank you!