Reviews of local pros in Rowlett, Texas

Very happy with their prompt, expert, and honest service.

Good work, fair price, on time and completed work quickly.

Very fast service, came out on time, service tech. Very courteous too. Customer

Our AC went out in the middle of a heat wave. They were able to respond the next day.

Now it is 2? How did it grow to two? I paid the only one I know was due and I paid it months ago and then sent proof that I paid it.

The service was great…very timely. The people working were very professional, friendly and polite.

Immediate response to our call and service was excellent at a reasonable price. I’d recommend them and use them again if the need arises.

Competent, courteous and experienced. You guys always solve my HVAC woes in little to no time. You guys rock.

We’ve been a customer for a few years. Great service and friendly. Have gone the extra mile for us. Couldn’t ask for mire

Honest , punctional . We have used Rowlett Air for years and would never go to anyone else for our HVAC needs .

They came out the same day I called. He located my problem immediately & repaired it without trying to get me to purchase extra materials and i was impressed with the pricing!!

Came out on short notice on a saturday and no exuberant service call fee for doing so. Found a bad part and replace. Less than an hour total great service and friendly

Chance came when expected and totally repaired my 12 year old A\C unit within an hour!!! The charge was minimal and the Customer Service was 5 Stars!!!

Very great company. Jessie came to service my house and was a very respectful hard working employee.
Haven’t had a problem since!!!

Technician was awesome. Respectful of property, on time and Properly diagnosed and repaired it. Price was fair. I would recommend them.

Very friendly and professional company. Their response time is super fast and the service that is provided is superior! I highly recommend Rowlett Air.

The responsiveness, service level, and price were all great. I am happy we chose to complete our business with Rowlett Air.

I love rowlett air they where so nice and it was August 100 degrees outside and my house was so hot the technician "Jessie" came and cooled down my house in just 30 minutes he was so nice and didn't give me any difficulty over all I highly recommend them

Excellent came right out when we had no Air. Repairman very professional and nice fixed it in very timely manner. Would def recommend Rowlett Air

These folks have serviced my dual HVAC system since they installed it in 2012. They always try to be prompt, even when they are real busy. First, they ensure an accurate diagnosis, then correctly repair what is needed. When I call them, I know I’m going to get good service and they know they will be paid promptly, so it’s a “Win-Win”!

After our air conditioner went out, we called around to several places. No one called us back after hours of waiting so I went online and found Rowlett air. I checked them with the BBB and yelp (there were no reviews on Google) and everything looked good. They answered and could send someone out right away. That should have been my first clue. They didn't mention a service call see and I forgot to answer in my excitement over finally finding someone. About 30 minutes later the guy shows up and heads right to the outside unit and hooks up his meters. This was all before the words-what is your service fee- came out of my mouth. He said they charged $85 but if we used them for service it would be $55. I just about choked but I was in a bind. 4 kids and no air in texas. Not good. So he checked and of course the freon was gone. He stated that there would be a $60 per pound charge for the freon which I knew was a fair charge and that we would need about 8 pounds at least but there had to be some kind of leak to cause all the freon to go out.

So he headed up to the attic to check out the inside unit. He was up there about 5 minutes and came back down. Without checking part prices, calling office or anything other computing, he stated that there was a hole in our coil and we needed a new one. To the tune of $2500. After asking him if there was any alternative, he stated that it would only be throwing money away so I told him that for that kind of money I would have to get estimates and do some thinking. 10 minutes of his time cost me $85. I felt ripped off but only more so when I finally had someone else come out and take a look.

Guy #2 checked it out and said again that we had a leak somewhere. He AND my husband went to the attic together to check things out. The guy asked if someone else had been in to check it out before him because there was a big hole, not on the coil, but on the copper pipe leading into the coil. It was very very obvious he said and he could not see how that could possibly happen without intent. My husband asked the guy from Rowlett air if the hole could be welded and was told that no, it would just cause more damage. Guy #2 is coming over tomorrow to WELD THE DAMN HOLE that guy #1 either could not see, or caused all for $500.

I will NEVER use Rowlett Air and intend to put a stop payment on the check I wrote to them. We were out AC for 4 days over something Rowlett air either could fix in a few hours, or caused. I don't know which but either way, they should be ashamed of themselves.