Electrical reviews in San Antonio, Texas

We absolutely LOVE our solar panels! We got quotes from several companies, and TriSmart had the best price and quality, by far. Michael was our consultant, and he made the entire process so easy! He took his time with us, and he was very responsive when we had questions, even after installation! Michael is so kind, professional, helpful, and honest. We would absolutely recommend him to anyone!

My install team were very prompt. I have not had my system activated yet still need 2 additional inspections but it was just installed 24hrs ago. Fingers crossed that everything goes well. I would like to state the installation crew did not clean up their mess which I had to do myself. Was not expecting to go clean up after them. My attic was left open (in garage) which could lead to rodents and other pests getting in. I will provide an update once we move forward.

They were running late but when they called to tell when they would get there they were spot on.
The installation was noisy but that is to be expected since my house is small and both my dog and I were inside. They were very quick only taking 4 hours to do the total install. They cleaned up after themselves no trash for dogs to step on or people. My inspection is next week sometime so unless they fail that and I don’t see how they could I would suggest them to those interested in solar.

The sales guy is nice, but good luck getting everything done in a timely manner.
Started my venture in getting solar panels added in middle Aug, 2020, and was told I'd have solar power by the end of Sept. 2020. That was a lie.

They didn't contact me for weeks after I gave them my HOA approval letter and the check. I felt like I had been scammed.
After calling them, they finally started to do their jobs, and in October, they installed the solar panels on my roof. Then a week later at the start of Nov. they got the master electrician. I was told the next step would be CPS doing their inspection and turning on the solar panels. I was told it's about a 3-week wait once i get added to CPS' list.
2 weeks after the master electrician came, I get a call telling me they've not submitted me to the CPS list, cause they need photos of the completed job to put the request in.

When asked why they didn't send someone shortly after or the week of the master electrician's job, I was told they did send 2 guys, but they never reported back in with the details. I said, "So this is a miss handling of employees?" and the lady agreed. Like that's not a good thing.

As of writing this, I have useless solar panels and it's late Nov. 2020.
I hope to have them turn on by the end of the year, but with this company, I'd be lucky to have them on by Valentine's Day.

Edit July 7, 2025
My solar panels have broken down twice in the last five years. The customer service might as well be nonexistent for warranty. I've tried calling many times over the past week and only get hung up on by their computer system. Then, I finally was able to get a hold of someone, and they told me I was in queue to get them fixed. They said it'll take 3 to 4 weeks to get back to me to make the appointment. I didn't pay 30k for my panels to be down for a month each time their wiring broke.

Our salesmen, Kash and Clint, went above and beyond in explaining solar to us and showing the benefits for us. I was a tough sell because I had some misinformation and they were great at answering questions and showing me proof visually. They won me over for sure. It was a tough sale for them but I now sing their praises. I will be giving their information within my neighborhood community.
The installers were very professional. They worked diligently and efficiently. We are currently not hooked up to solar yet as we are waiting for inspection. The only thing we would suggest is that when they are done, they should let the homeowner know because our team did not inform us when they left for the day. Other than that it was a great experience. Thank you so much

Worked through Vivint to get solar panels, was promised $1500 dollars once we had solar panels installed. Panel were installed and still have not recieved our money but have been billed for panels. Spoke with 3 diffrent reps one from Vivint, one from Trismart Solar and another from Everbright neither of them will take responsibility. I wouldn’t do business with any of these companies. The customer service is terrible and neither will lift a finger to make this right.

2 months later and I have yet to receive any help. I have attached the text from the sales rep.

The process was great. We had a zoom meeting where they presented the proposal and answered all our questions. There were several steps that need to be done once the proposal was accepted. It all went off without a hitch. I am extremely happy with the results. My monthly solar payments combined with my monthly utility bill are always less than what I used to pay just for utilities. During the summer I had my house at a very comfortable setting, honestly sometimes I was too cold and my utility bills were below $10. I highly recommend going solar and I highly recommend this company. Great service.

I had some more panels added by TriSMART. When this was done they took down my existing solar panels and never communicated to me that was going to happen. I had to find out later after looking in my Solar Edge app that provides my panel data. Then I have been contacting them to have someone come out. After a few days they are telling me they have opened a ticket for service, which is 24-48 hours. I understand service request can take a couple of days but my existing panels have been out of service since June 6, 2024 and it's 6/24 and they are still down. This isn't starting off good with TriSMART and I'm hoping I didn't make a bad decision by going with from a referral of Vivint.

Update...I had to have my first solar panel company resolve the issued with some of existing solar panels not working. Tri-Smart offered to reimbursement me for a month of my CPS bill. As of right now all have been working fine so I have updated my review.

I just went solar! My TriSMART representative, Charlie, was very professional and explained every last detail, answering all my questions. Their electrician also went above and beyond! Everyone involved was professional and courteous, and all appointments were kept in a punctual manner! Excellent service and great experience!

Panels are not generating near enough electricity for what the specs say they should. Atrocious customer service as I have called them 6 or 7 times over the past 6 months trying to figure out why my panels are underperforming. Every time I get a hold of someone (IF I can get a hold of someone due to their long wait times), they say they have to contact someone from the monitoring department and they will call me back. They never call me back and every time I call them back, it’s the same situation. Extremely frustrating dealing with a sub-par product and absolutely appalling customer service.

My solar panels and been not working for longer then a month. I call the customer service and it goes strait to voicemail. I left them several messages and seval emails. But they will not call me back. They reply to my email, but they haven't even tried to help with my issue. They were a good company until something goes wrong, then they blow you off. i will update this if they ever reply back to me. But as of now, I paid them thousands of dollars for non working solar panels.

Sales rep doesn’t respond. Installation started in August but I have been paying an energy bill in addition to the solar panels because my installation was never completed/finalized. Every time I call, I am told someone will be in contact only to never receive a call back. Worst experience ever. Will never buy solar panels again.

Update: I have yet to receive a call back. Phone number listed on website goes straight to voicemail.

My wife and I enjoyed our experience with TriSmart Solar!

We met with three different local solar companies and we decided with TriSmart. Jacob did an excellent job answering all our question without make us feel pressured to buy. Throughout the entire process not only did Aimee keep us informed, but also handled all the required permits.

We recommend using TriSmart Solar.

SCAM SCAM SCAM SCAM.!!!! By far the WORST company to EVER do business with. Originally I had a salesman from Vivint do a "bundle" deal, stating if I were to get a Vivint Security system, I would get a great deal with Tri-Smart solar as well. Long story short, the salesman also stated that we had until THE SOLAR PANELS WERE INSTALLED, in order to cancel the contract, and within one week of realizing that the solar panels would not be as beneficial as they stated we tried cancelling the contract. Immediately THEN, I was contacted by Tri-Smart stating I owed them over 3k for "blueprints" that they did, and work that they completed in 7 days. I asked for the work that had been done, since they were charging 3 THOUSAND dollars, and yet in return I was contacted by a debt collector by mail, phone number, etc. I ended up paying the fee so it would not hit my credit, all for them to never give me the work they supposedly did. Instead I spoke to RYAN DILL, a absolute horrid "customer service representative" that had no respect for the situation, was extremely rude, and overall was the cherry on top of this disastrous sundae. GO WITH ANY OTHER SOLAR PANEL COMPANY. It will be nightmare from beginning to end if you go with Tri Smart Solar

My experience with Trismart Solar over the last 12 months has been smooth, no issues with solar panels and app is user friendly. If there is a problem with panel the app will notify you which I love.

The entire process from Clint in sales going over the benefits of having solar to the installation process was very easy and zero hassle.

Now TriSmart customer service line has a long hold time, but they do call back when they’ve noticed a missed call from an active customer which I think is amazing. I would recommend anyone to use this company specifically Clint in sales because he is great, very knowledgeable, and makes the process easy with no pressure.

Great Solar Company to work with. Installation crew was quick and great support from the salesman. Highly recommended!! Cannot say enough good stuff about the company. Happy to speak to anyone considering using TriSMART Solar!

My house has TriSmart solar panels from the previous owner. This company is impossible to reach for service. I had to pay quite a lot of money so that I could use them and to have a warranty on them. I have about six different numbers for them and they cannot be reached on any of them. I leave messages and I send emails. They don’t show up when they’re supposed to. They have the worst customer service I’ve ever seen in one company. I recently had to have my roof replaced and had to pay them around $14,000 to take them off my roof and put them back on. While they were up there, there was damage to the new roof. Now I am struggling with them to get them to pay my roofer to do the repairs. Each company has to do their own work for warranty purposes. So not only is there damage to my new roof, which means no warranty yet, but also the solar panels are not working properly. I have asked repeatedly to have a manager call me. Still nothing and it has been weeks.

My wife and I waited for quite some time before deciding on whether or not solar was right for us. Charlie came out and explained everything to the smallest detail. This made my wife extremely happy since she had what seemed like a million questions. Needless to say she was happy and the install went without a hitch. I have a very happy wife and we all know what that means!! LOL But seriously the professionalism from beginning to end was super! Definitely recommend Tri-Smart Solar to everyone!

When getting the panels installed it took over 3 months to pass inspection. Kept being told a tech came by and never did, so when the inspector would come by it would fail. Had to pay for the panels for a month before they were actually turned on. (Was never credited for this) anytime I call customer service it goes to voicemail or the rep says they will call me back and it never happens. Been a week since I reported my roof was leaking from where the panels were installed and still no concrete communication on when will get a tech out to assess the situation. Just a bunch of I’m sorry for this inconvenience with no change in the situation in sight. I hope this review helps people realize this company needs a serious reform when it comes to customer service and please look into other companies before you think this is a decent solar company.

My equipment hasn’t been working for months and now I’m stuck having to pay both. Every time I call I get pushed back 4-6 weeks out. They only have 2 technician to oversee the whole city. Doesn’t make sense. I just want my equipment to work like I was told it would. Worst customer service team.

The installation of the solar panel was great. Very careful and diligent to do a great work.
As an improvement point i would mention the final clean up of the surrounding. Found parts dropped on the grass that could have caught the lawn mower. The roof debris was also all over the patio.