House Cleaning reviews in San Antonio, Texas

We were formally a fiesta pools customer and LOVED them. however, fiesta merged or was bought out by Poolie. Our first technician with Pooley was Fisher and I was happy with his service. He communicated often telling me about my pools specific needs however, he quickly left and we had a new service technician. The new service technician would not notify me on cleaning days so he would show up unannounced in my backyard. This was a safety and privacy concern. I reached out to the company multiple times and I could only get a response from them by text message. They finally messaged me and said we will look into it. The following week, the same instance occurred, I was outside sunbathing with my young Bulldog and the technician just barged into my backyard. I was so embarrassed and my dog panicked. I terminated them immediately. I gave them multiple opportunities to correct the situation and nobody cared to even call me back until I fired them. When poolie assumed the business there was also high pressure to leave a positive review.

Had multiple issues with this company and they don't take responsibility for anything.
First their service tech broke the piping for my pool equipment. Their tech actually took a photo of it gushing out only to report it as a standard completed service for the week. I came home to a flooded backyard and a broken connector to the filter. I reached out and they repaired it at MY COST. Their tech also regularly left the faucet running, leading to a burst garden hose that they were never willing to pay for or replace. The worst thing they did was cut the power to my main pump. I couldn't turn on my main pump and I thought it had broke. They then send me an invoice requesting me to replace my BOOSTER pump.
My pump has been running fine without the booster pump for over 5 years. I only had it to run the cleaning robot but after getting rid of it, the booster was never necessary. So my main pump couldnt turn on until i paid them to replace my unnecessary booster pump. They did that and magically main pump is up and running again. They basically unconnected my main pump to lead me to believe I need to replace my booster pump for 1000$. Very shady. Not trustworthy at all

I have been working with Poolie since they were previously called Fiesta and have always been extremely happy with the technical aspects of their service, but I rarely encounter their technicians since I am at work during the day.

Today Ian Hernandez was my technician and I was very happy with our interaction! I have four large dogs and typically they are with their dog walker during the service, but the timing of the walker was off today. Because of our doggie door, this resulted in all the dogs being out in the yard! Ian was very professional and when he entered my yard and encountered them, he called and talked to me to make sure that it was safe for him to proceed and then he had no issues with completing the service! I appreciate his kindness, professionalism, communication and that he is also a dog lover 😃

Thank You . I’ve been with this company for almost a year and I’m very pleased with the care and responsive details that AARON my technician provides. He is professional and respectful when I do get a chance to see him. He is incredibly responsible when it comes to making sure my back gate is properly closed every time. I appreciate that because I do have 2 dogs and I don’t want them lost in the neighborhood.
Again Thank You Aaron - you are a fantastic addition to this company and for sure to my weekly pool needs.
Thanks,
Carrie Christiansen
Home Owner

Was struggling to get this pool back on track after all that pollen fell. Got a few tips from them and she’s almost back to crystal clear in about 24 hours! I’ll be buying my chemicals from them from now on for being so helpful.

Scott did an amazing job and cleaning our pool with the severe rain and wind storms, then blew the leaves in the pool. He is able to get everything cleaned out from the bottom along with the accumulated debris at the bottom of the pool thank you very much. we greatly appreciate it

Danny diagnosed our salt system issue working with the manufacturer to resolve the problem. He took the time to explain the issue and the corrective measures taken.
Very professional in his work.

Call back on a newly replaced Pentair Boost Rite that was leaking from the silver portion which was covered under warranty. Fiesta offered to replace the boost rite pump again.

Jimmy seems very knowledgeable and helpful.

My one recommendation would be to call the office before you allow a chargeable service so you can get a correct quote. What I thought would be around $70 turned into $100 but they did give a military discount of 5% that brought it down to $95.00 for the labor for adjusting the inside of the actuator.

They communicate well and lead time was about a week both times I had them come out.

Just moved into a home built in the 70s. Pool was neglected for a while. Turned out that it needed to be replastered.

Called Fiesta pools and Chris came out quickly to do an estimate. Was getting estimates from other companies at the same time and Chris was very patient with me adding and subtracting various services to get the pricing right.

Once contract was signed, they had their people out within a day to begin working on the pool. Had trim tile bead blasted on a Tuesday, which made it like new. Then more guys came out and prepped pool on Wednesday. On the SAME Friday, pool was completely replastered and looked stunning.

The plaster work was impeccable and everything was delivered as promised. In less than a week, pool went from unusable to pristine.

On the back end, I was working with Kaydee who was super patient with my calls and questions about invoicing and payment. They were flexible in how payment was made which took so much stress off of the whole process.

All the while, communication was great in terms of when people would be coming over to work. My wife and I were at work and our kids were home so it was helpful to know when to expect workers at the house.

All in all, I couldn't be happier with the work and service received so far. Would 10/10 recommend Fiesta Pool Services!

Trevor has been excellent in his responsibilities with my slightly complicated pool. It has been a learning curve, but Trevor has been diligent and responsive. Thank you for your continued dedication.

David was very nice, knowledgeable, and personable. Took his time measuring everything carefully. Good Work!

Ryan does a thorough job cleaning and adding chemicals to my pool; he keeps it in top condition every week. Thanks for your great service Ryan!

Honestly, these guys are horrible! I hired them for maybe two months to maintain two swimming pools for my Airbnb homes and it’s been nothing but trouble the entire time. Putting aside the fact that people book my homes pretty much specifically for the pool… I have a lot to complain about. Their staff have been a nightmare to work with.

I introduce myself to him he was aware of the entrance gate and code, he was timely when I got the notification that he was on his way and he shared pictures of the before and after service that he provided I was very pleased with his work and neatness.

Mathew came out to help me remove my Polaris so I can get it fixed. He was very nice when I had an almost fall, ran to me to help me immediately.

Our pool has been green all year. We used the pool once since summer started, the rest of the time, the pool looks like this (see photo). Cancelled our 4th of July plans because of this.

Really? After $2k, 2 months, 5 “repairs”, lots of time, wasted water and chemicals, my pool is worse than before I called them. I’ve used this company under a different ownership but now it’s a mess. Starting with Gilbert, every time he came he sayid he finally fixed the pool, but it was all lies. Yesterday, he came again, after trying to reschedule, he said he forgot to ad a part and the DE kept going to the pool for more than a month, like he didn’t know all the trouble he caused. He said he fixed it and added more DE, but he didn’t. The pool is worse than when I called them 2 months and five repair visits ago. I wasted so much water because they kept saying there was no issue. I’m calling someone else.

Poolie is a great company. Jimmy is an awesome technician. I recommend the corporation for all pool related needs, but I suggest Jimmy be your primary diagnostician for your equipment purposes.

Vernon did a great job on the pool service…
Great and very friendly person..,also very knowledgeable and answered all my questions…

SCAM COMPANY!! -5 STARS! Our pool was better before their did it. JUST SAVE YOUR TIME AND MONEY AND HIRE ANY OTHER COMPANY . I mean DIY CAN BE DONE BETTER

Response to fiesta on reply:
I have pictures with dates on them right after you claimed that you done work .Why would I hire someone after you if like you saying you done good job?

POOLIE ABSOLUTELY SUCKS!! Poolie bought out Fiesta Pools in 2024, and has been trying to ride on their success ever since. Fiesta Pools was AWESOME!! Since Poolie took over my pool, I have had nothing but problems with lack of basic items (emptying skimmers, sweeping steps, tiles, etc.) The worst part is that the technicians leave valves closed, regularly, resulting in improper filtration and damage to expensive equipment. Chemical balancing is encouraged to be at the absolute minimum (a cost saving effort I am sure), only to have the pool turn green and full of algae within a day after they come (seriously!!) and then they want hundreds to fix. Gets better...pay them $500+ to replace your DE filter grids and the very next week, they tell you that suddenly your skimmers don't work and that they will need an extra $180 to fix. Best part, ALL that needed to happen was for them to put the skimmer flaps in the correct position, and it works like a champ!! I have since fired Poolie and found another company.