AIR SYSTEMS A/C-HEATING AND REFRIGERATION

Air Systems replaced our home's central AC & heating system. We weren't too happy about having to replace a 13-year-old system (I thought they'd last longer!), but Carlos Jimenez with Air Systems worked with us to get the best system for our home at the best price. He gave us quotes on 7 different options so we could really compare products and make the very best, informed decision. We loved our previous AC company, but Air Systems gave us a price that the other company couldn't match.

Due to manufacturing delays, we had to wait a few weeks for the system to come from Trane, but once it came in, the guys from Air Systems were out the very next day. They only took one day to remove our old system and install a new Trane XR17 heat pump system and outdoor compressor, along with a new Trane WiFi thermostat. They had to remove door trim to get the old system out, but then they came back a couple of days later and reattached the door trim, caulked and painted it. Looks like new! The new system has a 10-year warranty from Trane and for a nominal fee we were able to add 10-year warranty on all labor from Air Systems.

Everyone at Air Systems was so professional and respectful. The install team was so respectful of my home. I work from home due to the pandemic and they didn't disrupt me at all. I look forward to continuing our relationship with twice a year maintenance agreement.

Get a quote from Air Systems before you commit to anyone else!

We called Air Systems as a second quote for a new HVAC system. Actually I didn't call but filled out a form with my phone number and my question late at night. I received a text the very next day saying someone would be out later that day at 3pm. Our system was 12 years old and had a leak. Unfortunately it also has the old refrigerant R22.

So Carlos came on time and he went straight to the attic to see what kind of system we had. He is a man of few words and let me know that he would have to go to his office and gather info for the systems we were interested in based on the seer rating. He left and I received an email about 2 hours later. The email with the info was easy to read. My husband and I made a decision and let Carlos know through text.

We had to go the finance route and signing up for that process was painless and quick.

At this point is was Friday late night. He had to wait to get confirmation from the bank about our approval and that would be on Monday.

On Monday I let him know that an ideal day for us would be Thursday. He said that he and his team would be here between 8 and 9 am. They were here right on time! The whole process ended around 430pm. One of the workers gave me a quick rundown of the wall thermostat. It was great. They were great!

Carlos came by the next day in the morning to check that the installation went smoothly.

The process from beginning to end was easy and we'll use them again for sure!

Update, 6 weeks later, two days before temps were forecast to drop into the mid-teens: Already cold enough for the heater to kick on, it would kick off in an hour or two. A tech was at my house within an hour of calling. After leaving, the system kicked off again. The tech returned, again almost within an hour, and this time found the problem: a bad circuit breaker that would overheat and trip. (Intermittent problems like that are the hardest to find.) The heater ran for hours the next day without fail.

Original review: Price was high but installation, it's said, is more important than the brand. This installation was excellent. Drop cloths were laid down on floor. All old equipment, inside and outside house, was removed. Crew worked without taking a break, and boss checked the system before they left. Professional all the way.