Manuel and Sons Service Co.

Our AC stop working at 7PM, outside temperatures in the mid 90's. Frank responded promptly to my emergency request, and as he reassured me, technicians Rafael and David were on time at our door at 8:30 . They were very efficient and with great professionalism diagnosed and solved the problem. They were very good at communicating, explaining the work they performed. I give them 10 stars!

We used Manual and Sons to install a new AC. I was highly impressed by the service we received. The work was done well, on time and the technicians were professional. The owner followed up to ensure we were happy with the service. I recommend them to anyone needing AC work!

I had extensive work done by this company and was repeatedly kept waiting HOURS after scheduled times for people to show up. The work seems ok, I am scheduling a 3d party to come check their work this week, but the unprofessional manner in which I was treated throughout this whole experience was disheartening. Multiple employees (one high ranking) were completely rude, even going so far as to attempting to berate me for legitimate issues I had with the air flow in my home. The actual installers were fine, they seem to be the best part of this company and I hope they’re being paid their worth. With the amount of positive reviews, I expected better treatment, and not a delayed response after those issues were repeatedly brought to attention of upper management. I have received little aftercare, but I’m not surprised. I would never choose this company again and I would caution anyone from calling them ever. I am still awaiting an itemized bill, their written warranties for work, and other paperwork.

I have no wish to further communicate about your alleged “standards”, but I do expect to receive the paperwork I have requested multiple times so I know what exactly was put in my home, since the original documents were completely incorrect. And if anyone reading this review would like to contact me and hear the truth, and the whole entire debacle, you can message me through this platform. I hate leaving bad reviews. But if it saves one person from going through the absolute hell brought on by this company’s “standards”, it will be worthwhile to have left. My expectation to have people arrive on time and be courteous was absolutely destroyed by “standards” that were demonstrated multiple times. It cost me valuable time and attention dealing with their mistakes when I should have been at the bedside of my grandmother. What should have been at most a two day project was extended into weeks as these people had every excuse under the sun to not want to properly finish the job. I could go on. And on. And yes, “not ideal”, but unfortunately, not untrue.