All reviews for Thomas Stone & Materials

Really bad service , they don’t greet you in any way , the bother of the lady on the desk with a serious attitude , not careful at all when putting material on the truck , just with a serious attitude. If you don’t like your job change it. I would give no stars if possible customer service 👎

Ordered grass last week for delivery Saturday, a week later, and get an email, not a call, saying they might not deliver it because it's only two pallets, not a big enough order, although we are only two miles away, and we're did pay the delivery fee. No calls, nothing, on the delivery day. We had to drive over there to find out we weren't significant enough of an order. We used to be, before they became more established at this location.

If I could give zero starts I would, I dont know who owns this place but needs to pay attention to their customer service. As a business owner myself this is something that truly matters to me.
This review goes to the hispanic male in the front office not only is he rude but he lacks of manners, this type of people shouldn't be allowed in this job position!

We purchased 2 loads of top soil from them. The first load we were told would be delivered between 8am and 12pm, but was not delivered until almost 4pm. I had to call several times to see what the delay was and kept getting BS answers and promised return calls were not made except for one. We had purchased 5 yards of screened top soul but it was everything but screened, it had huge clumps of dirt, tree roots, large pieces of twigs, lots of rocks, big pieces of black and blue plastic sheets, candy wrappers and straws. Like a fool I went back and ordered 4 more yards and complained about the quality of the SCREENED and was told they had no control of the quality of soil they sell and was told they don't screen so why are they advertising and selling screened soil when it isn't.
I then asked when the 2nd load would be delivered and was told they couldn't give a time frame when 2 weeks before they did. This is very poor customer service and false advertising at best!!

I had a customer that purchased 7 pallets of st. Augustine from this company two weeks ago and had them deliver it to the house so we could lay it down. The sod was full and the best I have seen in a very long time. My parents needed sod for their personal property which is Bandera and 1604. I decided to go with this company because I had figured we would get the same great grass. Highly mistaken. They gave me two pallets of grass that were no where near two full pallets. I had even mentioned to the manager that they both DO NOT look like good full pallets. He had told me “well they have been sitting here for three days”. I’ve been laying grass down for over 12 years and I knew that was complete BS. He had also mentioned “this is how they came off of the trucks”. If they were like that coming off of the trucks he would not have taken them. Completely unacceptable. Most likely they had people pull pieces from what was supposed to be reserved pallet for their own taking. And yes out of two pallets we only had 600 sq ft. So we were most definitely short. They had reimbursed me for 1/2 a pallet. I had made the drive from Bandera and 1604 to this location just because of the great sod from before. But to be given those two BS pallets was ridiculous. I will most definitely NOT be going back to this company. I will from now on refer my customers back over to dells grass farm.

Went in for a price quote, was not greeted or given provided info. I walked into am employee playing Jenga at the front desk well another person was yelling at somebody on the phone. Customer service etiquette is low. You’re better off taking your business online or at different location.

This is not a place I recommend. Good luck to you all.

I hired someone to do some work for me. He went to Thomas Stone to pick up 2 yards of top soil. They loaded base material onto his trailer and when he told them that wasn't going to work they said that is our screened top soil. It was garbage material not suited for my project. He asked if they would unload it, but they said their loader was too busy so my 60 year old "hand" was forced to manually shovel 2 yards off of his trailer alone. He then went to Gardenville and got exactly what we needed. See the pictures of the rocky garbage loaded on his trailer compared to the stuff we picked up from Gardenville. Needless to say, I would NOT recommend going to Thomas Stone.