Home Services reviews in Spring, Texas

Original Review was posted August 4, 2022. I updated the post on June 14, 2023, and is located toward the end of the review. I also added four pictures

Original Post- I just had five trees planted. Moon Valley did a great job. Daniel was our salesman. He took the time to patiently work with us. We appreciated the added attention. He even came to our house to survey and recommend locations and ideas.

The morning the trees were planted I was contacted by Cody. Who informed me of their arrival time. Once Cody and his team arrived the process was professional and timely.

Update: Due to the winter freeze several of our trees perished, including two palm trees which I did not purchase from Moon Valley. Luckily the trees I bought were under warranty.

The replacement process has been painless. Moon Valley accommodates the process with professional service. When their crew came to install the replacement trees they called me before they arrived and showed up on time. The crew, led again by Cody, is very professional. They actively solicited my input and made improvements. Thank you Moon Valley.

Wow, wow, WOW is all I have to say. I don’t know where to begin because our experience was so wonderful. We were looking for a very large pecan tree and unfortunately they didn’t have any on the property that we really loved. They got creative and we FaceTimed with the farm and was able to pick it over the phone. I’m not going to lie, I was a bit nervous about it but I knew they had a guarantee so I just rolled with it. I also purchased a blue flame agave which is beautiful as well. I had a countdown on my phone counting down until “tree day”. Cody and his team did an absolutely amazing job. We told him where wanted to have the tree centered in our front window but unfortunately there were some sprinkler pipes in the way. Cody said that they could work around it and move it if we wanted to but it just seemed so perfect where it was we just kept it. I did appreciate him letting me know and not just planting it and leaving it. He also took the time to talk about how their trees are graphted and it would be beneficial to plant another pecan tree to help with fruit bearing. Oddly enough we had just saved a few little tiny trees from a nursery that were dying and had them on hand. The guys went ahead and planted those for us as well. He gave us very clear instructions and even threw in some moon juice for us. Overall a 10/10 experience so far. Keep up the good work!!

They earned each one of these stars 👏🏽
West really helped us out with finding the right fruit tree for my retired dad. He was so knowledgeable and friendly. I definitely would come back in the future. Ben helped us finding what works financially which we are thankful for since this was a last minute Xmas gift 🎁 ❤️
They have a high rating for a reason so I'd definitely check them out for any purchases large or small.

This nursery is amazing!!! I’ve never seen trees this beautiful living out of the ground! So beautiful!!! The staff was super friendly and way more helpful than I could ever imagine. I worked with Rich, the manager there, and we picked out palm trees and privacy hedges. Rich made it so easy for me, he really made me feel good about my investment. Then the installation crew did an amazing job! It looks great! I couldn’t be happier. Definitely going back for more really soon and highly recommend anyone needed assistance with trees to go to Moon Valley and see Rich.

Jason Wilensky is hands down the most easy going, fun person to landscape with. We went in with ideas of our own, he listened, then expanded on those ideas and made it 10x better than we could have expected. These pictures are round #1, we are now headed back for round #2 to be planted next week! Will come back in the future, no other company will have our business! Thank you Jason!

Devon Hall came today for my tree maintenance and he was such a joy! He was very knowledgeable about my trees and alleviated my fears about the freeze and that my trees were doing just fine. I really appreciated his expertise and reassurance. I know my trees are in good hands!

Every aspect of my experience with Moon Valley Nursery Woodlands has been exceptional and professional: from my initial visits researching shrubs and trees to pick (Jason Wilensky & Daniel Martinez), purchasing (Ben Hansen) to delivery & installation (Demetris Guzman). I am very pleased with the quality of my trees and shrubs, the pricing I received, and the care in which they were planted. The guidelines and information for caring for my newly plantings has been very helpful. I am glad I also purchased their Protection Plus plan for the trees that I planted. I will definitely be back to the Nursery for any further purchases.

I am writing this review to express my positive experience with the Moon Valley Nursery Spring/Woodlands location. Most recently I met with Westin and received a warm welcome and a positive buying experience. This whole group from the sales groups, planting and follow-up visits have been true to their stated mission to insure a happy customer. They all are a first class group of folks and quite easy to work with. Great company with great people.

I had such a great experience at Moon Valley! Daniel was incredibly helpful and knowledgeable. He took the time to show me different citrus trees and helped me pick the best ones for my garden. He was friendly, patient, and clearly loves what he does. The trees all looked very healthy and well cared for. I’ll definitely be back for more!

Elena - thank you so much for your help today and we greatly appreciate your assistance in replacing our pine tree. Moon Valley Nursery in Spring is very good at standing behind your purchase. We had a wind storm that took down one of our recently planted trees and they were super speedy to fix the problem. Very professional and good at taking care of their customers. We would highly recommend working with them. Make sure you find Elena! She's very kind, knowledgable, and professional. She helped me with everything I needed and explained everything very well, what a gem!

Following the hurricane I knew I had to replace a tree in my yard. I was able to browse the selection of trees on the website so I had an idea of what I was interested in before I arrived. We were immediately greeted and helped by Chris Bach who guided us around the property to look at our different options and help us make a decision. The selection process and delivery booking process was easy. The team who came to deliver and plant the tree were fast and professional. It was a great experience and they will definitely be my first choice for any other future Landscaping needs.

We recently bought two trees from Moon Valley Nurseries. From the moment we arrived we were treated exceptionally well. Salesperson was extremely knowledgeable and after listening to our ideas on the type of trees we were looking for was able to direct us to the trees that fit our needs. We selected two trees which are perfect for our property. The crew that came out to plant the trees were efficient, respected property and cleaned up when the were finished so well so that you could not tell the trees had just been planted! They will continue to monitor our trees over the next year to make sure they are thriving .
Excellent service all around. Truly one stop shopping for trees.
I highly recommend Moon Valley for their service and tree selection.

We recently purchased several plants for our front and backyard flowerbeds, and we couldn’t be happier with the entire experience. The selection was absolutely incredible — there were so many beautiful, healthy options that it made choosing the right plants both fun and easy. Daniel Martinez was exceptional to work with. He patiently guided us through all of our questions, offering expert advice at every step. Thanks to his help, our lawn and flowerbeds look stunning. The results truly speak for themselves — the pictures say it all!

Awesome nursery! We stopped in for a smaller project and a very vague idea of what we wanted. Wes helped us figure out what would work best for the project area and took the time to lay it out so we could picture it before we committed. Really appreciate his guidance and customer service.

Campher tree
I received a gift card from my family so I could replace the tree in my front yard that didn’t make it. I had done a lot of research for the tree I wanted and they had it in stock.

The process of looking at trees was pretty simple, since they have so many types and sizes in stock. The sales guy was a little pushy, knowing my max budget he still kept trying to show me tree sizes I couldn’t afford. I ended up spending way more than my already very generous gift card. (Delivery fees, warranties, added treatments)

The scheduling (at the time) for delivery and install was over a month out. Gave me time to prep. The install crew was nice. The supervisor explained everything to me and went into detail about how to use the moon juice they gave me.

I gave three stars primarily because of the following:
1. There was no follow up after my service. Even with the freeze coming (which I was told if I texted they would be happy to help) they responded too late.
2. The watering brochure that was emailed to me was for a palm tree. And when I requested the proper care for my tree I never got an answer.
3. After a year of the tree being installed I received an email asking me to renew my warranty. But again no follow up from the sales staff.
4. They were supposed to (my understanding) come back and check the stakes and tie back. Never happened.

My tree is now 16 months old and the wood stakes and tie backs are failing but she’s still not large enough (trunk) to grow on her own. I’ve been to several stores to find the replacement line that has snapped trying to ensure that she has the support she needs.

While they have a huge selection of trees and Forestry plants I wouldn’t go back if the need arises. The feeling of “taking your money and running” is very present with this location. Customer service and the way you leave your customers is very vital to return customers. They lack the initiative to make the customer feel appreciated.

We stumbled upon Moon Valley Nurseries, such a nice place with a great variety of plants and gardening products. Westin was incredibly helpful, he took the time to help us choose the right plant and gave us excellent advice on how to care for it. Outstanding service and a wonderful experience overall!

We first visited Moon Valley's Spring location in late March. We wanted to update our 3 front flower beds. The Manager of the location facilitated getting everything done quickly from initial site visit, clearing of previous trees & large shrubs, to planting day within about 2.5 wks (during busy season). They have a vast selection and our kids enjoyed selecting/ tagging our new trees. DANIEL with Moon Valley designed and executed the flower beds of my dreams. Daniel was thorough in understanding our vision and presented a detailed design to us within a few days of meeting him. It has been about 1.5 months since planting day and our new plants and trees are flourishing.
-Bernadette & James Garrett

Date palms installation and view are exactly what I had in mind. Could not be happier with the excellent customer service experience. Would definitively recommend to others if they want to beautify your home/landscaping. Thanks Troy!!!

Daniel Martinez is very knowledgeable about the plants and trees that we were buying. He recommended the best plants and trees for our location. The package we bought included everything from planting, to fertilizers and a warranty that's unbeatable. I have peace of mind that our plants and trees will have the best chance of thriving and we'll enjoy them for years. Their manager even threw in free shrubs as a bonus. We are definitely happy with our purchase from Moon Nursery.

Wes and his crew at Moon Valley Nursery did a great job getting our new magnolia tree planted just a few days after we picked it out. Very easy process plus they will come out and check up on it every few months.

Jason is very knowledgeable and friendly. He provided great information on what trees would look good in our yard. He also gave educational lessons and advice on trees we already had. We really like that he is up front with what we should or should not buy. And he explains why. We appreciate the truthfulness. We are happy with how the new trees look in our yard!