Electrical reviews in Terrell, Texas

I set up an appointment for the morning after the call between 8-11. The tech never showed up and never called to advise he was not showing up. At 1130 I called the company to see where the tech was at and was told that he had called in sick. Again no call to reschedule or to inform me. I was told that the next available appointment was for the next week. I paid a fee for a membership to get priority scheduling and service. This is the way they want to treat their customers that spend good money on their business. I will just go elsewhere. Called another company and they were able to schedule the next day. Will never call this company again.

I paid $149 for a service contract which was supposed to give a discount on parts and labor as well as waive the service fees. Before my appointment, the technician had the courtesy to call ahead. I asked him how much the cost would be and he informed me that the charges were going to be $350 just for a single dryer vent cleaning! This is after the discount and service fees were waived! The service fee would have been an additional $125! The price itself isn’t what really got me angry. I asked the salesman several times what the costs would be for the services I asked for and he wouldn’t tell me. The only fees I was told about were related to the cost of the contract. There was no transparency on charges, which there could have been considering that the dryer vent charges start at $325! I also trusted the salesmen due to the high rating for service done! There was only a single one star rating and it wasn’t over this but over a job not finished or done well.

I hired this place to repair my septic pump while I was out of town. I paid $425 in good faith and when I returned I found all the wires are coming out of the ground. I have left 8 messages for an explanation and they do not return phone calls