HVAC reviews in Tomball, Texas

Our upstairs ac stopped blowing cold, I called Toms and they were here within 30 minutes. Scott was our tech was quick and effecient and repaired our unit. Its an older unit and I was nervous that it would need to be replaced so I am glad they were honest and reccomended the repair. I know the time will come when it has to be replaced, and I will call Tom's first!

I recommend Tom's Quality Comfort for AC/Heating needs. I was lucky to choose them to replace our entire AC system several years ago and can't say enough about their people and professionalism. We had them come out recently to help with a heater problem and had just as good of an experience. It's nice to have people you trust help with needs as important as your family's comfort! Thanks Tom's Quality Comfort Air and Heat!

Many businesses might put warranty work at the bottom of the appointment list. NOT Tom's Quality Comfort! Scott was at my home within a half hour of my call. He took care of the problem AND checked over both AC units while he was here.
THANK YOU, for GREAT customer service! I would highly recommend Tom's Quality Comfort Air & Heat.

Tom's Quality Comfort is a top notch HVAC Company. I have used their services for news systems and repairs since I moved to Texas over thirty-years ago. They are always professional, courteous, and trouble shoot and diagnose issues promptly. They make great efforts to service your systems in a timely manner, even when Houston is in a major heat wave or its occasional cold snap. In sum, without doubt or reservation I recommend Tom's Quality Comfort for your heating and cooling needs. You will be provided great service at fair cost without being taking advantage of in times of need.

I want to thank Tom's Quality Comfort Air & Heat and technician Eric for the wonderful job they did for us. Our AC unit is old and it went out completely. It was the Blower Motor and Wheel. Our first estimate was from a reputable company and the technician said the entire unit would have to be replaced because it was impossible to remove and replace the Blower Motor and Wheel because a load bearing beam prevented him from removing the parts that needed to be replaced. His estimate was several thousand dollars. Two friends had used Tom's and highly recommended we have them give us an estimate. The technician Eric came out 3 hours after our call and spent an hour in the attic and was able to figure out a way to remove the Blower Motor and Wheel and put in a new Blower Motor and Wheel and the AC was fixed and is cooling for less than one thousand dollars! It was well over 100 degrees in the attic and Eric was soaked with sweat and had to be exhausted but he got the job done and saved us thousands of dollars! Great job. I will highly recommend you guys. Thank you Tom's Quality Comfort Air and Heat and Tech Eric. Robby Patterson

For years after Tom's installed our HVACs they had issues. Refilling freon every 3 months, pressure issues, leaks, etc. After more than a year of attempting to ascertain the derivation of the issues, we were advised to rip out the sheetrock from floor to ceiling (where the HVAC lines were located) in the hopes of figuring out a reason for the issues.
What was found:
1. Our 5 ton mandated by manufacturer's instructions a 1-1/8" copper supply line. Tom's installed 1-1/8" from the condenser to just inside the outside wall of the house. Once inside the bottom of the wall - Tom's cut the 1-1/8" and crimped 7/8" copper from there up the wall for more than 16' into the attic - to a location just before it came through the floor to the unit in the attic. At that location, Tom's cut the copper again - and installed 1-1/8" to the attic units.

So - 1-1/8" to just inside the wall, then 7/8" up the wall to the attic, then 1-1/8" from just inside the attic floor to the units. Had we not cut out a 2' wide x 10' high wall of sheetrock of our laundry room wall - we never would have known and would have continued to experience issues that were costing us thousands of dollars. The copper entry lines into both condensers were not only crimped to go from 7/8" in the wall to the proper 1-1/8" at the outside condensers, but the copper lines at the condensers were crimped together with trash pieces, i.e., 5-6 separate copper pieces less than 4-5" each were patched / crimped together. All of the above not only against manufacturer's instructions, but also against code with some of their deceit hidden inside walls.

2. The coils that Tom's installed for our home were KNOWINGLY recalled for coil leak issues. He installed them anyway. We ended up paying thousands to replace them less than 2 years after moving in.

3. Tom's piggybacked the electrical supply to the 4 ton condenser via the 5 ton condenser.

4. Tom's did not use protective grommets for the wiring - so you can see from the photos what occurred after mere months.

Once we replaced the entire crimped/patched run of copper - uninterrupted from the outside condensers to the attic, installed a separate electrical supply for the 4 ton unit, installed grommets as well as replaced the coils - all issues ceased.

Tens of thousands of dollars to fix/replace Tom's faulty work after paying Tom's almost $30,000.

Pay to have an independent inspector (not a City inspector) check all of Tom's work. Better yet - don't use him.

My family has trusted Tom’s AC services for decades—I grew up watching him take care of my parents’ units. Thanks to his regular maintenance, their systems lasted well beyond their expected lifespan. We’ve always had wonderful experiences with him. Most recently, Tom came to my new home to check out a noise I was hearing. He thoroughly walked me through the entire system, explained what was causing the sound, and gave me helpful tips on proper care and maintenance. He also performed a full cleaning while he was here. His pricing is always fair, and his assessments are honest and straightforward. Several of my family members continue to use him, and we’re confident recommending Tom to friends and clients.