HVAC reviews in Van Alstyne, Texas

Our pilot light was out due to a wire basically being worn down. Long story short, we called TaylorMade & they were able to set an appt that Saturday evening with Service Tech, Juan R.

Service Tech, Juan R. did a fantastic job of explaining in detail what the issue was and what he was going to do to solve the problem. By using his iPad, he was able take pictures of our heater and explain to us what he was going to do to fix it. Long story short, after Juan ran a few tests… there was an issue with a bad wire. Juan replaced the wire, thoroughly explained what he did to fix the issue, and our heat running again in no time!

Great job guys!!! ❄️🔥

Would we use TaylorMade again? Absolutely! ⭐️⭐️⭐️⭐️⭐️

Would we recommend HVAC tech, Juan R. again?
Absolutely! ⭐️⭐️⭐️⭐️⭐️

The most important things to me when selecting a company to work on my old home is loyalty and integrity. John Durkin came to my home and was immediately professional while being personable. A/C work can be daunting and scary - it’s expensive and needs to be maintained. John made me feel so confident that not only did he have a lot of experience, but that he also cared about what he was doing. All too often people look at my home and just rack up a bill of non-sense, and this is what makes TaylorMade different. They value loyalty, period. You cannot build a successful business nickel and dimming people constantly. John did a very thorough job not only inspecting my units, but also taking the time to talk with me personally about my units and their condition. This helps lay the foundation of what to expect in the future and builds that foundational loyalty that I have come to expect from the vendors that serve my home.

Their team that answers the phone understood my need to schedule a time frame that was not standard. They delivered on their promise to continue to value my home and business - and to that I will be a customer indefinitely.

It’s technicians like John who make it clear that TaylorMade expects and delivers quality work and stands by their business values. And for that - I will continue to work with them and recommend them. Thank you again John!

UPDATE: 2 months later we still have not received our thermostat

there was a point in time, a decade ago or so, when taylormade heating and air was a reputable company. however that is no longer the case. we moved into our facility in September of 2019 and had brand new units installed. we continued on a maintenance plan that cost us $600/month. since we moved, we have had 40+ SERVICE calls (not including maintenance visits, which should occur quarterly). i’m not sure it’s necessary for me to continue with this review as that statement alone speaks volumes….For a building that has BRAND NEW units, to this day which are less than 5 years old, how and why would you need 40+ maintenance visits IF your tech and AC company are doing their job?????? Every visit has been some sort of money grab: new condenser is needed, new circuit board, coils need to be cleaned, new thermostat unit etc etc so on and so forth, and every time we have obliged because Talormade is suppose to be the “experts” and we just need our facility to cool and heat properly. But yet still, thermostats are set to 68 and the room won’t go below 78. The last visit in April when we made a service call, the manager stated he sees we have been trying to keep our units in good shape because we do everything that is recommended, and he wanted to help us by discounting our bill. he charged $900 for a new thermostat and another $8k+ for chemicals and labor (no other parts etc. were needed). what a help!!!!!!!!!!! Again, yesterday, another service call because THAT “fix” clearly didn’t work! and another $6k is what we were quoted!!! when we asked for a breakdown of the costs (parts/labor) it was refused. In addition to all of this, they “schedule” service, have you waiting all day and then don’t show up. when you call them about this, they say “oh it was on the schedule but we missed it/i didn’t see it” however YOU have received the confirmation/reminder emails and texts they send out so how could it have been missed? I would highly recommend staying away from Taylormade Heating and Air if you value air conditioning in the summer heat and care about how your finances are spent. **we have also requested that our quarterly maintain plan be canceled three times now and have yet to have them do so. this plan is $600/month for them to change air filters 4x a year and is suppose to provide a discount on services, which I am uncertain if we have been receiving as they do not provide itemized invoices and if we have been receiving it, I am fearful as to what "regular" price is**

We had our system maintenance check done by Airman Austin and not only was he responsive and on time but also made everything very simple for us to understand. He was honest and easy to talk to and by the end of the service we felt confident that all of our questions and issues were addressed.

Bernie did a great job explaining and showing me what needs to be done to improve the function of my unit. Respectful and courteous

Update: BUYER BEWARE! Since our maintenance agreement, we have been visited about 5 times and never the same technician. For our spring tune-up, we must have gotten the money guy? He almost convinced us that our unit, which seemed to be working fine, needed work that was going to cost us $5,000??? We asked our neighbor and got a different company to give a second opinion. Wouldn't you know our unit was just fine...

Old review: This place is hit and miss depending on how experienced the technician that shows up.

Of course it was the night before Thanksgiving and I figured out my heater was not working. We called and they gave us a time window of 2 hours, they were there on time just as they said! Ryan did an outstanding job of diagnosing the problem and fixing the issue. He also took the time to explain everything to me so that I felt comfortable with the issue. Ryan is definitely a keeper! Thank you so much for your great service!

Wonderful service!! It was an emergency situation and they responded immediately even with it being after hours. The technician arrived timely and fixed the issue.

Taylormade has been our go-to providers for all HVAC needs for many years. When our upstairs AC unit went out last weekend super-tech Juan Rocha showed up at our door same day to diagnose. We ended up needing a replacement part to be ordered (thankfully still under warranty) and Juan stayed as our tech throughout the process. Got it done as quick as reasonably possible, was very transparent and personable along the way, and took the time to thoroughly answer all of our many questions. Thank you Juan and team Taylormade for making us cool again!!!

Austin was very efficient and thorough. He came out diagnosed my issues and told me exactly what was going on with my system. He was very thorough in that he took lots of pictures and explained things in detail to me. It was a pleasure to work with him.

Excellent service. Juan was on time and very thorough with his work. The extra care of using shoe coverings and his own mat before entering the house is commendable. Upon completion of the maintenance work he took the time to review his findings and recommendations for next steps .

Working in an attic when it’s 100 degrees outside is not easy but he did his job with a smile and pleasant personality!

Taylormade Heating and Air Conditioning can’t be beat!

Josh Edwards was a tech that came out to my house and ever since Taylormade acquired Robert’s I can now say that I have witnessed quality customer service. I’m passionate about companies that provide white glove service without the pushy upsale. He was so nice and informative i decided to get more services to avoid any complications in my unit!! Thanks for all you do Josh!!

Randy did his best to try to solve our air conditioning problem and ended up buying 2 portable air conditioning units for our living room and bedrooms unfortunately the units that were bought are inadequate for their purpose and did little to help. If our air conditioning unit is not functioning by tomorrow I will hire an attorney and have your company reported to the BBB and FOX4 on your side. 10 days without air conditioning during 90 degree temperatures is unacceptable.Finally they sent William their most experienced technician who diagnosed that we needed a new air handler unit for an additional $3,000. A year and a half ago we were sold a new HVAC unit installed for $14,000.

From start to finish the experience with Taylormade was professional, clear and helpful. Jorge specifically was a great communicator and took the time to explain complications in our systems. He also demonstrated a sincere desire to resolve the issues in a budget conscious way! … especially appreciated the technology to communicate appointment scheduling, location of technician and expected time of arrival along with documentation of findings for future reference. Great all around experience!!

Our downstairs AC unit quit cooling late on a Friday evening. We called that evening and got in the next days service queue.

The technician arrived just past 11 and diagnosed the issue and completed the repair (relay on blower motor had burnt out) before the noon hour. He also inspected both of our AC units including a refrigerant level check. He was very professional and thorough.

We were kept apprised of when the technician would arrive and we were provided a photo of the technician. Both aspects were greatly appreciated.

We liked the service so much that we signed up for the annual maintenance plan, a subject we and not the technician broached. There was no high pressure up sale at all.

Based on this experience I would highly recommend TaylorMade

I’ve used Taylor Heating & Air 10 years ago for a new install of an inside and outside unit plus attic duct work which was done with no issues at all. I saved their number because I was so pleased with the service. 14 years later I needed them for my new hole and amazingly they were still around and able to help out. I had a return vent installed and wider duct work for my home office for better air flow which involved cutting of the ceiling for new vent work.

4 out of 5 stars because of their office workers who answer the phones.nice people but not sure if they were all in training or just confused with their system..technicians both times at the house were excellent.

Technician Josh E. Has been coming out to our home for nearly a couple of years now and had never been anything less than superb. Always courteous, knowledgeable and helpful. I love how communicative their office is and always keep me in the know with what's going on. Definitely recommend!

I was VERY happy with the gentleman that came to our house. He showed me exactly what the problem was, which helped me to understand what I was paying for to get it fixed. Based on the tech they sent out I would use them again.

The only thing that kept me from giving it 5 stars is there was a service call fee that was not applied to the repair. I understand it has to be charged because of the fact they made a trip out, but most places will apply it towards the work. If someone doesn’t want to have a repair done when they find out the cost, then they definitely should pay a service call fee. But I think it’s only fair to have it applied towards the work with what the prices are every where This is only thing that would make me call a couple of other places and find out their service fee policy before having them come out.

Josh has been my technician on several of my maintenances. He is very thorough and very personable. I have never had him push for an upsell. He lets me know what he found and gives me recommendations. Taylor made is a very honest company from all interactions that I have had. Very refreshing after some of my past experiences with other companies.

Josh just came back out to fix an issue we had. As always, prompt, courteous, and quick.

Steve was great. On time, professional, knowledgeable, and personable. Steve kept us informed on all aspects of the unit replacement. Plus offered good insight into the various models and the reason for his recommendation. He visited the work site several times to QC the equipment and work. The installation team was great too. Hard working, careful, efficient and clean.

Paid for a service on 4/4/2024 (replace thermostat) and have yet to receive this. Every time we call/text/email the office they just respond with "sorry for the slow response" or no response at all-this has yet to even be scheduled. Additionally, company quoted over $6,000 for a new circuit board. We went for a second opinion and were told we needed a new board and they quoted $540 for the board. We have been on a quarterly service plan since 2020 with company. And in addition to the quarterly services, we have had over 40 SERVICE CALLS as we have continued to have issues with the AC units although we have completed every repair recommended. This speaks volumes to the quality of work. We got coils cleaned in 2021 and it cost us less than $3K. In April 2024, they quoted us over $16K for the same job and charged us over $9K for 1/2 the work.