All reviews for Scott Heating & Cooling

Scott Heating & Cooling are fantastic. My A/C unit stopped working during the week it was 110 degrees outside. I called them for help, and I had two technicians at my house within 20 minutes. After a quick look, they found a loose wire and a bad capacitor. They were done and gone in 45 minutes, with everything working perfectly, and all for a very, very good price. Oscar, Sal, Mike and Aaron are the epitome of professionalism and customer service. I will only call Scott Heating and Cooling for my HVAC needs. Thank you for all the help!!

Like any new small business, we immediately faced tremendous challenges with completing our tenement improvements given our timeline and budget. Contractors don’t always show up on time or at all and quotes change almost daily. Enter Scott Heating and Cooling, they were very considerate of our budget and schedule throughout the entire scope of their contract. The quality of their work and the level of professionalism, from management to technicians, is unmatched. Scott Heating and Cooling will be the first call we make with every new location we open in the future.

My A/C wasn't cooling, I called Scott Heating and Cooling and they sent a technician out the same day, after regular business hours. Chad called when in route to give me an ETA, and arrived on time or early. He diagnosed our issues quickly and had our unit cooling again. He checked everything on the unit before leaving. Great service.

Excellent communication and punctuality! I called in to have my preventive maintenance done and was able to have same day service! Highly recommended and the technician was very helpful and knowledgeable on maintaining my AC/Furnace throughout the year. Will use them again when it’s time for Winter Maintenance!!

After having numerous issues with my HVAC unit, I decided it was time to stop delaying the inevitable and replace the unit. I called several companies to come out and give me estimates. Scott Heating, Cooling & Plumbing was actually a fill-in for a no-show from another company. I received a call from Oscar on that same day confirming my appointment. Unbeknownst to me, Oscar showed up on his day off. Oscar did not try to up-sell anything and encouraged me to get several estimates before deciding. After doing some research, I narrowed my choices down to two companies but chose to go with Scott because of their responsiveness. We decided on a day to do the install, and the techs showed up with the equipment and completed the job the same day. There were some hiccups with the initial install, but after a follow-up call from Oscar the next day, he and Chris promptly showed up and tied up all the loose ends. I was floored by the attention to detail and quick response after the sale and installation of the unit. Chris was excellent and patient in explaining how the equipment worked and walked around with us to ensure all the work was satisfactory. It is so refreshing in this day an age to have a company take pride in their work and make sure that it is done right. Scott Heating, Cooling & Plumbing has gained a lifelong customer. Kudos to the owner for hiring professionals like Oscar and Chris.

Scott Heating and Cooling did hour conversion from evaporative to refrigerated cooling about 4 years ago. We have been impressed with their service ever since. They are very reliable and don't cancel appointments. The quality of their service is excellent.

Got my unit with them more than 5 years ago and still is working great! Anytime I call for maintenance I have no worries about my unit. I can honestly say they are one of the best companies in El Paso for Heating and cooling. Honest and reliable and great people!

These folks are timely and very professional! Nobody likes an unexpected cold shower, and they were able to send a tech the same day for a temp fix on my old water heater, and managed to squeeze me in the same week to install a new water heater. They removed my old water heater, and had the new one installed in just a few hours. The new system works like a champ, and my family is happy to have hot showers again! I can absolutely recommend them as professionals and subject matter experts in thier field. They answered all my questions about the pros and cons of the different replacement systems, and were very polite and customer friendly. Thanks again!

I've been without heat for sometime now. Louie the technician has a fantastic demeanor. He's friendly, diligent, has great customer service skills, and clearly wanted to resolve my problem. He explained everything that's going on with my heating in detail and in terms I could understand. When a problem arose that needed extra attention he had his boss come out and help him. I still don't have heat as Scott needs approval from my landlord/property manager to move forward with repairs. In the future I will recommend this company to anyone that needs work done on there a.c./heater.

Miss Lola she’s great at what she
Does great excellent service she’s the best

I have been a customer of Scott’s AC for a few years now and I have received very good and prompt service. Their technicians have been courteous and professional explaining what services my unit may need. The majority of times I have been assigned “Sal” when I have done my summer and winter preventative maintenance. I have been very satisfied with his work and ask for him if he is available. I am very satisfied with Scott’s AC compared with other companies I have used.

On Jan 17th my house flooded due to burst frozen water heater pipe. Scotty came right away and assessed the damage. He got ahold of the insurance company right away. He instructed me on what I needed to do next. They had to replace the water heater, the HVAC and the air conditioner. Scotty and his crew went above and beyond to help and make sure the whole process went smoothly. A special Thanks to Lola and staff back at the office to make sure everything was ok and if I needed anything else. This company is committed to their customers safety and well being. I would highly recommend them.
Georgene Haynes

I'm not the one to go out of my way to write reviews but this needs to be written. I will say I was skeptical with this company at first because when I called to make an appointment I was told I had one at 545 and the tech never showed.... I called back to find out that I wasn't set on the schedule and I'm not sure what exactly happened. But the professionalism, and the accountability they held themselves to was 10/10.

They called back and apologized and made it right. Talked to a tech and their dispatch team several times before an appointment was even made on when they can come out. They called back when they said they were going to call back. Had a tech out the next day to get the job done. He gave me the quote and said I have to go get materials and that he had another service call but he will be back. He did just that, called said I'm on my way. Came when he said he was going to be there on time. Did the job in a timely manner and was professional the entire time there and on the phone.

Great job guys I appreciate the accountability you all had to make it right and do the job. When I had called other companies (I will not mention names) to have them come out for a quote. They never showed. Never called. Never made it right. Scott Heating and Cooling did.

This company is great. They installed a new HVAC system for us. They were professional, offered the best price, and worked fast and efficiently. We had a problem with our furnace a few months after. It turned out to be a user error but Scott’s sent a technician out the same day. Gelasio was very knowledgeable and professional. He offered me a lot of tips on how to maintain and take care of my system to make it last the longest. I’m so impressed with the service and highly recommend this company.

After having issues at our daycare and have 2 other companies show up and blow smoke, I decided to call Scott’s. I was treated fairly, they understood the importance of getting issue resolved and sent someone out ASAP, they found the issue and had to order the part, they were out very next day, repaired the issue, and got use back up and going, that says it all!!! Other companies did not offer to expedite the parts and it took them 3 trips out to center to finally find the issue, 800.00 later I’m calling Scott’s they went out and verified the issue immediately and did all they could to help me. I would highly recommend Scott’s heating and cooling. They have my trust, being in the childcare business a/c and heat are a must!!! My kids are not going home looking like little tomatoes anymore. As for the other 2 companies I am respectful and I know karma will follow them( good luck)

Delightful customer service! Tech came out same day and found the heating problem to be minor and was able to get it resolved quickly. I was relieved and happy to find an honest, friendly and knowledgeable tech (Cepi). I’ll be calling again for any future needs.

The services of Scott Contracting were done very well and were very helpful. The contractors and the staff were professionals, courteous, and respectful. I would definitely recommend them. They responded very quickly to my requests. As soon as I called and got my estimate, within a week they were here already getting the job done. Their professionalism really stood out to me. They were perfect people and perfect workers. I was very impressed. From 1-10 I rate their services as 11. Keep up the good work and high performance.

We have always had very professional services with Scott Heating and Cooling. Some months ago, we hired Scott to replace a mini-duct system in an apartment that we rent out, connected to our house. They worked with us to find the best units that fit our needs as an upgrade to the units that were no longer working. The installation was quick and clean and the system works fantastic, cooling the apartment. Recently, we were preparing to rent the apt and we went to check the heating function of the unit and, mistakenly, thought that the units were just set up for air conditioning. We immediately contacted Scott and the managers there, both Mike and Adrian, assured us--just as quickly--that if there was a problem with them having installed the wrong kind of units they would work with us to swap the units out for the correct ones. The next day they sent two technicians to check on the units and, to our chagrin, showed us that we had not been using the hand controller correctly. We had not seen how the controller 'slid open' to reveal all of the function buttons. While this was a very simple solution, Scott demonstrated their professional responsibility to immediately address what we thought was a big problem. We are thankful for their attention and great service and their willingness to continue to maintain their professional service relationships with their customers.

Was having problem with a Mini Split, contacted them scheduled an appointment and they sent out Tech Chris. Chris knew exactly what he was doing and took his time cleaning and servicing the unit. Got it to work properly. Explained every detail of what was needed and what he was doing to fix the problem. I highly recommend them. Have been their customer for more than 14 years. From the minute you call to schedule until you get whatever situation corrected this company cares about the customer.

I was worried that my AC was giving out, called and I got their answering service. Nice lady took my message, I got a call back in less than 2 hours and was able to get someone out same day. Chris was very professional, patient, he listened and didn’t dismiss what I was saying. My AC is fixed and I didn’t have to pay an arm and a leg. HIGHLY recommend Scott Heating, Cooling, & Plumbing.

We have called Scott heating and cooling for a couple repairs and inquires about duct cleaning but Scotty came and helped us out when our unit finally died. He and his team figured out a new method of cooling our place using mini splits. He educated us on our building envelope and how to best cool the house most efficiently. We got rid of our HVAC and all the nasty ducts and installed 5 mini splits. The installation was done in a Day and for the first time in the 3 years of own ming our house we have a cold house! And our bill is almost 100$ less during these summer months. Scotty and his team are thorough and professional. Best money we have spent on our house. I highly recommend Scott Heating and Cooling for their knowledge, communication, and genuine want to help. Thank you Scotty and team we really appreciate you here at the Rezendes house!