All reviews for Scott Heating & Cooling

This company took over $300 from me with their inspection or diagnostics. Then told me they fixed my A/C only for it to break even worse then before, my furnace ended up costing close to $1800. I had someone else come fix it. This company charges by "where you live". I would never tell anyone to use this place. It's appalling to find out you get charged for "what your house looks like". These people suck, terrible business concept.

I would give ZERO stars if it were possible. I am genuinely concerned about the lack of action and accountability on behalf of your staff members. I had a technician come to my home on Monday; I was told that my unit was frozen. We were advised to call back in 24 hours, if we were unable to get our unit to work. I called on Wednesday and was told a technician would be out at my house on Thursday. The technician never showed up on Thursday at my appointment time of 3-6 pm. I called back and was advised that a technician would come to my home on today, Friday, August 9th from 3-6pm. No technician ever showed up. I called yet again and spoke to a rude after hour service representative who stated, "All I can do is take a message and send it to the technician." I was hoping to receive better service from your company given the fact that I've used your services in the past. Maybe this is a one-off situation of multiple instances of "dropping the ball;" however, I find it completely unacceptable. As a business, if you are unable to fulfill an appointment (service order), just say that. Be transparent, so the consumer can make the best decision for themselves. I hope you take this feedback into consideration, and I would like to talk to a manager from the company as soon as possible.

We have used Scott Heating and Cooling several years, purchased service contracts yearly for our maintenance had no problems. Until now, our AC went out on Saturday, I went on to their website to check their hours, and found that they offered 24 hour emergency service. So I called multiple times, the machine would pick up and state someone would be with us shortly, no one ever picked up. So when I saw on the website, a tab to request an appointment, filled out my name, phone number etc, and a brief description, the fan was working but no cooling, I requested first available appointment they would have. I assumed they would call me Monday, and I would be able to set up an appointment. Monday came no call, so I called them, explained our situation that I had gone on line and left our info thinking we would be in line for an appointment. The girl I spoke with was extremely rude, said they were completely booked till after the holiday weekend. I told her we had them service our unit in March and it was fine, I figured since we were customers that would help, it didn’t. I also explained that I had filled out a request for appointment on there website. Her response was “what website?we don’t do that”. I stated it was the same website that I used to call them. She basically argued with me that they don’t do appointments like that. I stated I knew that it was just a request for an appointment. I was willing to pay for after hours as we had company coming for the holiday weekend. But she didn’t even offer, so I told her that I would just find someone else. So needless to say, I didn’t appreciate she was implying I was lying about the website. I called another company, explained the situation, was told they were completely booked. They did however, offer me after hours service, stated it was more expensive but they could come out that day. I set up the appointment and the tech came a little after 5:00 pm, found our compressor had gone out. He discussed our options and we decided to purchase a new system, and since he was unable to repair our unit that day, he charged for just a regular call, which was very appreciated. He also had the salesman call us, gave us an estimate and did everything that Monday as well as setting up the installation. It’s very unfortunate, I had never had a bad experience with Scott Heating and Cooling, but when we really needed them, they offered no help and we were treated very poorly. We had purchased a service contract with them for this year, and have one visit left on it. But after this experience we are willing to eat the cost, as we won’t be using them in the future. So not only have they lost a customer, they lost a sale of a new system. All because of a rude office girl, who implied I didn’t know what I was talking about regarding their website, and had no intention of offering any service to us.
I would suggest she is in need of some customer service training, and some training regarding what is being offered on their websites.

PURCHASED THREE UNITS FROM THIS COMPANY AS WELL AS A TEN YEAR WARRANTY. EVERY SUMMER OUR A/C UNITS MALFUNCTION. GUESS WHAT, ONE OF MY UNITS WENT OUT AGAIN...BIG SURPRISE, RIGHT? UNFORTUNATELY, I DID NOT HAVE AN OPTION TO CALL ANOTHER COMPANY DUE TO THE WARRANTY.

I WAS ABLE TO SET UP A DIAGNOSTICS APPOINTMENT; MINUTES LATER, THE OFFICE CALLED STATING THEY ARE NO LONGER WORKING ON CERTAIN UNITS DESPITE CUSTOMER WARRANTIES.

DANNY, THE OFFICE MANAGER, SAID THEY ARE NO LONGER HONORING THEIR CUSTOMERS WARRANTIES AND TO "CALL SOMEONE ELSE" AND "TO SUE THE MANUFACTURER". WHAT? SO RIDICULOUS.

DANNY HAS THE UPMOST POOREST CUSTOMER SKILLS I HAVE EVER WITNESSED. HE HAS NO BUSINESS BEING IN A POSITION OF MANAGEMENT. HE IS NON-SENSICAL. I GUESS THAT'S WHY HE ONLY AMOUNTED TO A HEATING AND COOLING MANAGER.

On March 26, 2025, Scott Heating and Coolng came to my house to inspect one of my A/C units. I called them because I had previously used them to do maintenance on my A/C units so I was hoping to be a returning customer. Both times that Scott Heating and Cooling has come to my house, the technicians have been very polite but I can’t say they have all been professional or ethical.

On the latter visit (3/26/25), Service Manager Christian Perez, who was the service technician who inspected my A/C unit. Mr. Perez informed me that I needed a new coil because of a (Freon) leak and the cost would be about $3200 to replace it (this was a verbal quote, however on the written quote Mr. Perez provided a quote of $2500). As Mr. Perez continued to conduct his inspection he then informed me the compressor would also need to be replaced and that would be an additional cost of approximately $4000. Mr. Perez explained the compressor was not engaging so it needed to be replaced. He further stated that he put a booster on the compressor and it turned on, but could not guarantee for how long it would work.

Soon afterwards, Mr. Perez stated that I would need to replace the whole A/C unit and quoted me a price of $12,100. I informed him that I would need to get other quotes. Mr. Perez asked what my hesitation was. I told him the price. Mr. Perez stated he wasn’t a sales man and didn’t receive any commissions for selling new units, but he could call his office and ask if they would discount the price by 8%, which would be a discount of approximately $1000. I again informed him that need to get other quotes. Mr. Perez then stated he could install a new A/C for $9500. I advised him I would have to think about it and specifically informed him that I would be calling other HVAC companies for quotes.

In short, I contacted two other companies and both companies stated the problem was a leak in the coil, which is what Mr. Perez initially stated to me. The quotes the other two companies gave me was $2500. All three companies mentioned / offered the 10-year warranty on the coil replacement.

The other two companies explained that by design A/C compressors will not turn when an A/C unit is low on Freon, hence why my compressor was not turning on. Once the coil was replaced and the A/C was recharged with Freon everything is working as it should.

The reason for the 1 star is because of how Scott Heating and Cooling, specifically Mr. Perez, lack of professionalism and unethical practices. The unethical tactics that Mr. Perez, the Service Manager (not a rookie), are disgraceful, disrespectful, dishonest, and disgusting.

CUSTOMERS BEWARE OF THIS COMPANY !
They came out did a diagnosis stating that a part needed to be replaced wanted to charge 1,000. I had a second opinion from another HVAC company they gave me a diagnosis report there was nothing wrong with the system just a dirty filter. I would not have them service your HVAC equipment ! They have multiple complaints of taking advantage of customers.

I'm retired on a limited income and I have mobility issues. I called with an issue, after there first visit they said no problems found but if you have any more issues call us so I did. After there second visit they said they were unable to find an issue so I had to wait for the AC to have issues when they visit. I lost all confidence in them and called a different AC company. The other guys fixed the issue u. 15 minutes. My opinion is either Incompatance or there business ethic is very bad and u don't recommend them

Over 2½ years ago, we purchased a top-of-the-line HVAC system from Scott’s Heating and Cooling. Since installation, one room in our house has never heated or cooled properly.

We have had this company out many times. Multiple technicians openly admitted they had never worked on this unit before and had to call others in. Every technician including a lead tech consistently said the same thing: “The airflow isn’t reaching that room.”

Ductwork was adjusted at one point, which helped slightly, but the issue was never resolved. At no time during these years did anyone blame insulation or mention an attic tent.

After years of frustration, we requested the owner come out. Within minutes of scanning the attic, he suddenly claimed the problem was our house and insulation, directly contradicting what his own technicians had been saying for years. When we asked why this diagnosis took 2½ years, the conversation became confrontational. We were laughed at, told we weren’t “getting into his wallet,” and the visit ended abruptly.

We never asked for free work. We asked for:
• A system that works as sold in all rooms, or
• Fair compensation for the square footage that does not benefit from the system

Since that visit, we have repeatedly requested copies of our invoices and service records. Despite being told we would receive them, the office has refused to provide documentation and continues to delay with promises that are never fulfilled.

If the company has been consistent and transparent, providing records should not be an issue.

This experience has been incredibly disappointing, especially given the amount of money spent and the time invested trying to resolve a problem that still exists. Proceed with caution.