HVAC reviews in Watauga, Texas

Our A/C stopped cooling. A repair man came and suspected a leak. Saw that the unit was under warranty and told us to contact a repairman under the warranty.

Jonathan from PrattPro came same day! Inspected the unit and all the ducts. Found there were no leaks. Fixed the problems and serviced our unit. Now our house is cool again!

This guy was fast, honest, very smart, and truly a blessing. He saved us from the heat, saved us money up front, and saved us from problems in the long run by servicing our unit and educating us.

Will recommend him to everyone especially my family and friends.

Jonathan is very reliable. He was punctual and very personable. He was thorough and informative. His pricing is very reasonable. I highly recommend Pratt Pro for all your HVAC needs.

I highly recommend Pratt heating and Air. He’s locally owned in the Watauga area.
He moved me to first on his list as my system was not working correctly. He said he didn’t want us to get overheated in the house. His team came out in the morning and didn’t stop until the job was done that evening.
They put down carpet protectors and cleaned up after themselves when the job was completed. Even had someone come out to remove the old units for us.
He was easy to communicate with and wasn’t trying to upsell the job. Matter of fact, he talked me out of spending money on something I only “thought” I needed.
His prices were extremely reasonable and he was super polite.
If you need any kind of AC, heat or duct work this is a reliable, trust worthy man.

I would highly recommend their services my AC unit had a bad condenser and was not cooling.... I called on a Sunday and was able to fit me in with in an hour with no extra fees... He had my AC unit working with in 30 minutes. He John Pratt was very professional and affecint. Than you

Repaired my a/c unit until it really wasn’t worth repairing any longer. Then Jonathan replaced my unit inside and out. I couldn’t be happier with new unit he installed. He did a fantastic job. I would highly recommend this company!! Prat air is a great company that cares about you and works very quickly to get your air conditioning fixed !

I texted Jonathan after hearing about him on NEXTDOOR. we explained the problem. First he suggested something quick that I could try. When it didn’t work, he came in a reasonable time, explained the problem, and fixed it. He also suggested easy ways to prevent it from happening again. I will keep his number and call him for my seasonal check up. His pricing was great.

I called Mr. Pratt on a Friday night at 7:30pm needing my furnace fixed on a cold 30 degree night. Mr. Pratt promptly arrived and fixed my issue for a reasonable price. He explained all my options to me and gave me his recommendations. Will 100% do business again. He is awesome. Use this guy for your AC/heater needs!👍🏻

My AC went out and got a referral from company to call 📞 Jonathan. He came right away and got my AC working. He was very professional and courteous. I am going to use him again and recommend him to my family and friends. His pricing was not bad. Jonathan was awesome.

This should be your first and only call for an AC repair. Jonathan is prompt, communicates well, and is very upfront about pricing and repair time. He got us out of a jam in 100+ heat - absolutely fantastic to work with.

I needed my AC back up fast and Pratt had a technician onsite within 4 hours. He was prompt, professional, and knowledgeable. He did a great job at explaining what was wrong and didn't mind me looking over his shoulder and asking questions. This was a huge plus for me as I am usually a DIY guy. Overall a great experience. Prompt, same day service AND quality work at a great price. Definitely my new go-to for HVAC.

Very professional. I needed someone ASAP and he came straight over to get my AC back working. Super informative and explained everything to me so that I could understand. Highly recommend.

It is extremely hard to find any A/C company that are honest. Pratt Pro's team is honest and wonderful. They are technically proficient, highly knowledgeable, very fast and understands what a home owner needs. Our technician answered all our supply questions, basic A/C functionality, troubleshooting questions. He gave us pointers for a long lasting A/C maintenance in the Texas heat and replaced our outside unit in LESS than 24 hours. I will only use them in the future and will tell everyone I know about them. I grabbed about six business cards. Its tough to find someone like Pratt Pro. Thank you, thank you, thank you.

A lot of companies get 5* reviews because they showed up on time and fixed the problem. I'm giving Jonathan Pratt the 5* for that and more. We had a simple compressor that was giving us problems. Others missed the diagnosis. Others were going to charge us over $100 in service fees just to show up next week. Turns out the part was under warranty but a lot of companies ignore warranty work because there isn't a lot of money in it. Most offered to upsell us a new unit and coil. One company offered to switch our warranty part out but were $500 more expensive than Jonathan. He took the time to listen to our situation and explain our options in a way that helped me understand the full picture. He was honest, fast, and worked with us in a way that built trust. Above and beyond. Thank you sir for the help.

Jonathan combines exceptional professionalism with integrity and outstanding customer service. He responded promptly after another company tried to rip me off. Jonathan was upfront and didn't make any attempts to upsell any unnecessary repairs. Not only is he knowledgeable, he also took his time to explain the concept and process of resolving my issue in a way that a layman could understand. His quote was also very reasonable and fair. I will hire him again in a second.

Jonathan did a phenomenal job identifying and fixing the issues within our HVAC unit.

Jonathan was very knowledgeable and did a thorough analysis prior to fixing the issues and was able to spot issues that other companies were unable to identify in recent visits. Jonathan ensured everything worked prior to leaving.

He was very welcoming and listened to my concerns. He explained the fix and was able to offer additional tips on how to extend the life of my HVAC system and lower my AC bill.

Jonathan came to the house within hours of me calling and made time to ensure my Fiancé and I were taken care of despite his busy schedule.

I recommend Jonathan for your HVAC needs.

We were having issues with our AC for the last few days. We called Jonathan *this morning* (10/25/23) and had our situation resolved within 4 hours! He even gave us tips and instructions on how to maintain our AC unit going forward to prevent any additional issues. I will *definitely* be recommending him going forward and will look to call him should we have any additional problems. Thanks Jonathan!

Johnathan was amazing! I had spent most of the morning just praying someone would answer their phone because our A/C went out in the house last night. He answered on the first call and was at my house within the hour. He was thorough and told me exactly what the problem was. Drove across town to get a part to fix it and had my A/c up and running again within a few hours. Very knowledgeable, informing, and professional. Will definitely use again if service is ever needed!

They did an excellent job! Jonathan made the whole process very easy and it was a pleasure speaking with him and his team. Very knowledgeable and friendly. I will definitely be calling Jonathan/Pratt Pro if I ever need AC or heating services in the future. Can’t say enough good things.

I called Pratt Pro Heating & Air at 8PM on a Sunday night in July when our AC stopped working. I have two toddlers and a pregnant wife, so we needed to get the AC turned on ASAP. A gentleman named Jonathan asked me a few questions and offered to help me try a few things to fix the AC over the phone. It turned out to be a quick fix and the AC started working again! Jonathan did all of this on a Sunday night without even charging me. Thank you Jonathan and Team for being so genuine and willing to help!

I called Jonathan to schedule our seasonal AC tune-up, and he was out the same day. He was thorough, professional, and on time. Unlike other companies that give a 4-hr window for arrival, Jonathan set the time he would be there, and he was there. I would highly recommend Pratt Pro and will use them for our future HVAC needs.

Pratt Pro did an excellent job with an HVAC emergency. My normal HVAC specialist was out of town, but gave me Pratt Pro's number and insisted that Pratt was the only other HVAC tech in the area who he fully endorsed. My system stopped blowing hot air and Jonathan was here within an hour. He was thorough with his diagnosis and, before fixing the problem, made sure that I understood the cost to fix. While he was here he was very friendly, personable, and was happy to answer a plethora of random HVAC questions while he worked on the fix. He also made sure to clean the unit throughly before leaving.