H.E.A.T. Mechanical AC And Heat

I have had the worst experience with this company from Day 1 of purchasing a new ac unit ! I have had nothing but problems after was installed. It’s located in the hall closet and took them 8 hours just to install in late may 2019. First cold day I had to turn heat on nothing would work. Spent a very cold night with no heat and tech had to come out and fix a wire that was crossed in the thermostat. Then the summer came and once the temps reached 95 my house temp would reach 79 and my unit just struggled.couldn’t keep up with temps and I was just trying to keep it at 76! I called this co. And she says that’s normal. It’s just hot outside and it’s normal. At night they the morning it would finally be what I set it at ! I called two times thinking there’s a problem she assures me it’s normal. So I dealt with it till this summer. Same thing all over again. Only to find it’s not normal ! After going through a roofer and 2 different insulation co. And a second opinion from othercAC repair co. Says it’s not normal. It’s your new ac unit so finally heat mechanical sends thier lead tech to come out and it’s a bad compressor! So replaced the new compressor that was bad ! Then less than a month kn a Saturday my house hot again and the thermostat that is new like the unit decides to quit communicating with the new compressor so again another service call! And not to mention the fact that I don’t even have the right cover on this unit and is really difficult to even change the filter! And during all these problems I discover they left a hole in the side of my brick home after removing the old unit and replacing with this RHeem unit . I had another hvac man to test the exposed wire they left and was a dead wire so he removed the access and plugged the hole for me! This company even argued that how do they know they did this? It was obvious it was done by them when the old unit was removed! So I would not recommend anyone I know to purchase a Rheem unit from this co and I am regretting it to this day! Their customer service is awful, and I have never had this much trouble from any company in the past and I will never use them for any future repairs again! I’m just giving this review so people will know my experience and why I have to give at least 1star.

Had a great experience getting some of our electrical needs taken care of. Gary was great to work with and very knowledgeable. Highly recommend.

I have nothing but great things to say about this company. They have came to the rescue at a moments notice for us so many times. H.E.A.T, has great service and very fair to us on price. I give them a big thumbs up for sure.