Performance Air Conditioning of Texas

I’ve been trying to schedule an appointment with them for 2 months now and EVERY TIME I call Ms Alyssa tells me that the owner or manager is in a meeting and will call me back which they never do. I understand that it’s a small job but if you don’t want to do the job then I’m fine with you telling me so instead of wasting my time.

My a/c coil was replaced under the manufacturer’s warranty. The crew was able to replace it in about 2-3 hours. The only complaint I have was the vent/flashing was not re-installed on the side of my house. The tech that came out told me he ran out of the silicone to re-attach the flashing. He said he would come back out to attach it in the next few days. The service date was January 11th, I reminded the main office on January 20th that no one ever came back out to attach the flashing. I was told “I will send a guy by tomorrow “ I guess tomorrow never came? It’s now May 9th. The job is still incomplete. This is why I don’t like paying companies for a job before they complete the work. Once they get your money they are more then likely to do things like this. Can I go buy some silicone and attach it myself? Yes, but I shouldn’t have to when I paid for a service upfront. I will attach images later.

Update:In response to the company reply. Unfortunately it was not another company, the invoice number for you company was 1237. Maybe that will help you locate the record.

They installed a new AHU. All techs were professional. Explained to me what all needed to be done and how they were fixing the problem. They fixed my issue in a timely manner. I definitely would recommend them to others.