Fast Response Heating & Cooling

Called them for the $49 tune-up special. Ryan was very courteous and thorough with the inspection and initial high level cleaning of the outdoor unit. Took photos of the issues he found and explained things thoroughly. Great company to work with!

This is a great experience. These guys worked really hard to secure the right equipment and get it installed on time. David has an outstanding work ethic he and Nick we're both at our house until quarter to 1:00 in the morning getting the system installed. Highly recommend this firm they'll get it done right for you

I am writing to share my very disappointing experience with Fast Response Heating & Cooling, starting on Thursday, April 10, 2025.

Seeking professional help for my approximately 15-month-old Minisplit inverter compressor system, I even visited their location beforehand to ensure they were comfortable working with this type of newer technology.

Despite this, the technician who came to my home stated that Minisplit systems were unreliable and suggested replacing it with a new traditional unit for a significant cost. This was in addition to their initial diagnosis of needing replacement electronic boards, quoted at a substantial price for parts and labor. The technician's invoice comments indicated "burned" boards due to a power surge – which was untrue.

Adding to the frustration, the unit is now running perfectly after another company identified and fixed a simple electrical line issue. This directly contradicts the initial diagnosis of major component failure. The claim of "burned" boards was clearly incorrect. Consequently, I was unnecessarily without air conditioning for two weeks because the actual problem should have been resolved during the initial visit.

Based on the initial diagnosis, I ordered replacement electronic boards at a significant cost. These parts were entirely unnecessary, and I am now stuck with them, potentially facing return shipping fees.

When I inquired about a "Diagnosis Invoice" to understand the issue and potentially utilize my warranty, the company was uncooperative, refusing to provide necessary information.

The stark contradiction between their diagnosis and the actual problem, the suggestion to replace a relatively new unit, the inaccurate notes on the invoice, the demonstrably false claim of "burned" boards, the unnecessary purchase of expensive parts, the two weeks without AC due to their error, the lack of cooperation regarding the diagnosis invoice, and subsequent communication attempts all point to a significantly flawed initial assessment and unsatisfactory service.

I strongly recommend seeking a second opinion if you receive a complex or expensive diagnosis from this company, as my experience suggests a potential for misdiagnosis with costly and inconvenient consequences.
I just have requested tbe reimbursed for the "Diagnosis" invoice I paid for; plus the shipping cost of the parts I need to return. I'll update this review if I got any response from them.