Appliance Repair reviews in Bountiful, Utah

Not sure what we do without the Appliance Discount Center. Over the past 20 years we have bought replacement parts from this place many, many times. In fact, this is the second oven element replacement we've had on the same oven.
I wouldn't be surprised if every appliance in our home has had at least one replacement part from The Appliance Discount Center. They have likely saved us thousands of dollars over the past 20 years.

I came in thinking I would pay $50 for a new water pump.
The man working here took a look at my water pump and unclogged it for free.
I asked him if I could give him something and he refused.
Best service ever

I bought my Jenn-Air Electric Range from them in 2008. When keypad for the oven stopped working (4.5 years later) I contacted them and they ordered parts same day and had repaires done in a few days. Excellent service. Thanks!

Every time I go here I'm reminded how wonderful small local business is. A wealth of knowledge and usually the available parts I need to keep an oldie but goodie washing machine cleaning for another 25 years!

A few years ago I bought a used microwave from these guys but did not test it prior to taking it home. (My mistake) Upon getting it home and plugging it in, the digital readout was scrambled so there was no way to use the oven. I took it back, and although there was a little grumbling, they refunded me. Because of the grumbling, I swore them off. Yesterday I decided to give them another chance since my dishwasher inlet valve had started leaking. They were very quick to help and even pulled one off of a display model so I could have it that day. I feel like they deserve the 5 stars now.

We defroster our freezer and it stopped working. Luckily We called Appliance Discount Center in the morning and they sent someone out right away. The man quickly identified the problem and had the part on hand for the fix. He also fixed a problem with the doors not closing properly. It didn't cost an arm and a leg, however I wish he would have had us reload the refrigerator door to make sure it was a perfect fit. It is just a little saggy still. Oh well.

Gerald difficult to work with. Didn't receive oven I purchased. Gerald insisted he "gave me" a better one and he lost money on deal. I wanted model I selected and do not like the one he stuck me with (he refused to refund my money.) Washer/Dryer combo didn't work properly. I finally hired an independent repair professional who found Appliance Discount Center installer had left shipping braces and hareware inside. I didn't save money on 7 highend appliances I purchased from this business. Additionally, delivery was delayed and installation even longer. "Buyer Beware" was excellent advice that I should have taken seriously!!!

I had called to have my washer looked at because it wasn't draining and someone came out and looked at it. He told me the water pump could be clogged or bad so said he could unclog it for $150 or if it turns out to be a bad pump it would be replaced for $280 parts and labor total! He said the part would be $130 and the labor would be $70-80?? I have found the part else where for $30 and to replace it would just need to be unscrewed and screwed back in that would take 5 mins?? I don't understand why labor would cost so much? On top of that I was charged $73 jus for them to have someone come out and look at it that took all of 10 mins and I live 3 mins away from their store!? I won't be going back again as they seem to highly over charge you for everything!

Saved over $100 on needed Speed Queen parts. They were also in stock so I didn't have to wait a week for shipping. They stock a lot of common accessories as well.

I have bought every appliance from ADC since my first house. Seven houses later and I have never been disappointed. They have quality appliances without all the pushy, crazy sales people. Plus they service and are happy to come out on a service call and fix your appliances rather than just make you buy new ones. They beat everyone's prices so just go and see for yourself.

Theys guys are great. I hired them to come do a diagnostic on my dishwasher. Not only did they stick around until they figured out the problem, they answered every question I had about other appliances and plumbing issues I had. Very personable and professional.

I was extremely disappointed with the quality of service I received. They had been highly recommended by several of my family members. Now, sadly, they have the lost our business entirely. I wont bore you with the tedious details of my experience, but I can tell you it was unpleasant. I understand the service industry. I also under mistakes are made and crap happens. However, my final straw, was when I had called several times to resolve the issues with my appliance, and was treated very poorly with an extreme lack of customer service each time. They insistently argued with me, were condescending, rude and uncaring. I spoke with 3 different people, and was treated the same way each time. Never once was a resolution suggested or any attempt at helping me with my appliance made. Im sure they are very knowledgeable and talented when it comes to appliances, but their CUSTOMER service is non existent.

You've been warned.

This place has been there a long long time. Very knowledgeable and super helpful. I thought my dishwasher pump might be bad so I pulled if off and took it in there. He took a minute to test it for me and said it was fine. He could have sold me a new one and I wouldn't have known the difference but he didn't. No charge. Love this place!

Quality people. Quality hometown business. Gerald and Dale run a quality home-town business the way it used to be! They give good, honest advice, and have treated me fairly for many years. I have purchased washer/dryer, microwaves, and dishwashers. They sell only quality stuff because they know their reputations matter. I have them fix my appliances, or sell me the parts for my DIY repair projects. Last week I had them fix my very nice KitchenAid over-the-range microwave and convection oven. It was too nice to just replace. They fixed it right. They fixed it quickly. I have all the confidence in the world in these guys and would recommend them highly to purchasers at any price level.

Called them to come out and repair my dishwasher and they were great. The price was fair and he found out that my dishwasher was recalled. So instead of trying to sell me a new one he took the time to help me with the recall. I did end up getting a new on but had to buy it straight from the factory because of the recall. We did have them I stall it for us and it's been great since. Please use them if you need a repair.

Called, they told me where to look so I could get the correct replacement and it took me minimum time to get the piece I needed. He also explained how to replace it, especially safety measures to take. Will definitely come back for any other issues with my Jenn-Air range.

Loved working with them! They ordered exactly what I wanted and for a very fair price and it came quick and install was quick! Great and honest company!

We've bought a washer in the past and just recently bought a dryer from them. They are great to bounce questions off of and we've gone with their suggestions on our purchases, thankfully. The Speed Queens we have are amazing. I'm glad they talked us out of the more expensive, but not as good in our opinion, front load washer. Really friendly guys, willing and wanting to help.

I'm not sure who we worked with but he was so knowledgeable. I think he was the owner of the shop. We had heard about the speed queen washer and how great they were but didn't know exactly why. He was able to tell us all the details in depth and sold us on it! I'm sure they are knowledgeable about all the other appliances too. It seemed by the way he talked, he eat, sleeps, breaths appliances. All speed queens are sold at a set price so it's worth supporting a small business. Plus they will take your old appliance off your hands with your purchase!

We bought our new washer and dryer from Appliance Discount Center and I would recommend them to anyone!! They delivered it to my home first thing in the morning and were right on time. They had some issues with the instal because my house had some issues. They fixed the problems in no time and we’re e so pleasant and efficient. Gerald and his team are amazing! Thank you

My 19 year old dryer broke and I knew I wanted a Speed Queen. Gerald was knowledgable and it was a no-hassle sales experience for me. They had what I needed in stock and went out of there way to deliver early in the morning so I could have a working dryer soon and before Christmas! I highly recommend.