HVAC reviews in Bountiful, Utah

After a new dual fuel heat pump install last year, Roger came out today for my free tune-up. He was very professional, helpful and thorough, showing me how to adjust the heat pump set point (it's not obvious on the thermostat) and walking me through everything he checked. The new system is working well!

The Blue Best Technician, Roger Pay, that serviced our home was excellent! He showed me how he diagnosed my issue and some things to look out for to prevent it from happening again. I told Roger I was interested in learning more about my system, and he was very friendly and allowed me to watch him work while he explained things in a digestible way for a new homeowner like myself.

A couple details I appreciated - the company texted me a picture and short bio of each technician before they arrived - so it made me a little more comfortable letting them into my home. Casey, the first technician that showed, took many pictures and video of the problem and took the time to explain it to us. Knowing we’d be without heat for a couple days till they could install the new heater (the low temps were 17 degrees at night and highs of 27 in the day) - he ran back to pick up a couple of electrical heaters for us to borrow. They also came and installed our humidifier a while back. We’ve had nothing but good experiences with this company and their technicians.

Blue Best was able to come the day after I called to service my standby Briggs & Stratton generator. Casey and Riley called to let me know they were on their way. They were friendly, considerate and overall did a great job! I'd happily use Blue Best again in the future!

Had Blue Best install a whole new HVAC system after we found out the furnace in our home we bought at the bringing of summer 2025 was broken and too old to find replacement parts.
The three technicians that installed most of the system, Kyler, Nick, and Kyle, were very professional to work with and took the time to walk through the project and make sure everything was discussed and understood what we wanted before starting the work. I cannot recommend these guys enough to work with and am very impressed with the pricing, quality of work, and customer service Blue Best provides.

If you’re looking for quotes do yourself a favor and have them out. You won’t be disappointed.

Somewhere along the way in our search for a plumber, we came across Blue Best. I believe we saw it as the Number 1 rated outfit in the state. We took three bids. All were kind, knowledgeable professionals. Blue Best won, by a significant margin. Then came Alma Mccausland. He was such a delight! I had a very big and multifaceted job for him and he patiently ticked through what my options were with each - NEVER trying to sell me anything. Letting me make the choices throughout. He always showed up right when he said he would. And keeping in touch was super important because other contractors were involved so timing was critical. Emails and texts were always returned immediately. Suffice it to say, the work was extraordinary. He left the worksites cleaner than he found them which, WHO DOES THAT? Two of his fellow plumbers had to show up on site for a while when things got rolling, and I'd like to give a shout out to them too: Carson and Shawn. Blue Best is Number 1 for a reason! I'll never use anyone else for plumbing or HVAC work. We are so grateful for finding Blue Best, and particularly, Alma.

Alma and Carson were my technicians. They were professional and very knowledgeable. They took the time to figure out multiple solutions to my problem and provided pricing for each option. Once I picked an option, scheduling the work to be done was easy. The work created a lot of dust in my utility room (they had to cut a hole through brick into my chimney) and they did a good job of cleaning up. Alma made the point that they would not leave until any mess was cleaned up to my satisfaction which was greatly appreciated.

Blue Best Plumbing rescued us from a major mainline sewer clog that backed up to our floor drain in the house. Shawn and Carson snaked the line all the way to the street, cleared the blockage quickly, and then ran a camera inspection to show me exactly what was going on.

What stood out most was their honesty—Shawn explained the issues clearly without any pressure to upsell unnecessary work. Since Blue Best doesn't perform excavation or full line replacements, they had zero incentive to push expensive solutions unless that is what was actually required. Instead, he gave practical recommendations and even suggested reputable companies for services they don't offer (like pipe lining or digging to the street).

Shawn was knowledgeable, patient with all my questions, and genuinely focused on solving the problem. We had full water flow again in no time.

I highly recommend Blue Best Plumbing for their integrity, expertise, and fair approach. I'll definitely call them again. Thanks, Shawn and Carson!

I couldn’t be happier with the AC unit installation service I received! From start to finish, the team was prompt, professional, and incredibly knowledgeable. They arrived on time, explained the process clearly, and handled the installation with precision and care.
The unit itself runs flawlessly—quiet, efficient, and powerful. They even took the time to walk me through the thermostat settings and maintenance tips to keep everything running smoothly. The workspace was left spotless, and the entire experience felt seamless.
If you're looking for reliable HVAC professionals who take pride in their work and treat your home with respect, I highly recommend this crew. Top-notch service and a job well done

Such a hard decision to make when making a large purchase like HVAC. After some due diligence we decided to go with Blue Best and I have been very happy with their quality of service. When a customer like myself starts recognizing that they (Blue Best) invest in good people; Casey, Rocky, Riley, Nick, and Semisi it makes you feel good about your decision. The equipment will take time to tell on how it all plays out over the years, but if Blue Best continues to employ techs like the above mentioned then I am confident things will be fine when shit hits the fan. Thank you 🙏

Blue Best is quite literally, the best! Their techs came out same day and explained all our options to us, and gave us their expert opinions. They were efficient in their work, and we were extremely impressed with their experience and knowledge in the field. We will be coming back to Blue Best whenever we need. 10/10 recommend!

Casey and Semisi were prompt, efficient, polite and very friendly. Installed our new furnace and dampers in a day, cleaned everything up, and left us with a fully functioning system for the first time in years. We're very pleased with the job they did. Blue Best also gave us the best bid (price, completeness, name brand equipment). Altogether, highly recommended.

Blue best was a pleasure to work with. Their staff is extremely knowledgeable and made my wife and I feel comfortable from the start. The technicians did a wonderful job and even took the time to answer all of my questions about the install. What I loved is that they send a profile with pictures of the technicians that will be in your home beforehand. 10/10.

Furnace/AC went out right before the Holidays. Blue Best has helped us limp it along but we finally had to replace. So many great interactions along the way from Scott and Kyle who diagnosed the problem, to salesman Marty and then our favorite Casey and Nick who installed and got us back to warm and cozy! Service and knowledge was excellent. We were communicated with every step of the way and in a timely manner. From service to install only took a few days. Would definitely recommend! Female owned, well run local company!

We had Semisi, Britton and Rocky from Blue Best HVAC here all day doing a tankless water heater and heat pump/furnace replacement. They did an amazing job!! They took the time to explain everything to us about how things should run and how to take care of it. They made every effort to keep things clean and cleaned up after it was all done. They were so friendly and yet professional at the same time! We would recommend them to everyone and will continue to use them for all our needs!!

After a very poor experience with another plumber, Shawn and Carson were awesome to work with. I had an idea of what I wanted to do although Shawn advised me to go with a better option that worked out much better. The fact that he didn’t just go with what I wanted encouraged me. They both did an excellent job and my job included trenching the slab. They were professional and very courteous with my house.

We have used Blue Best a few times now for various projects around our two houses. Each time we chose Blue best based not only their pricing but their transparency and customer service.
On the latest project, Riley found extensive damage to our furnace that a tech from another company the day before completely missed. He took the time to explain everything and walk us through his findings.
Marty was the sales rep that came to our house. Over all I felt like he was honest about their products and his recommendations without trying to upsell to much. I will say it was hard to get a word in when I had questions at times though.
Semisi was the installer of our new furnace. He showed up on time and was courteous throughout the installation, explaining anything I had questions about and really went above and beyond to make sure everything was properly installed and looking great. He cleaned up everything very well before leaving.

I would highly recommend using Blue Best. They are honest, have fair pricing, and do a great job!

I will be recommending Blue Best to all my friends, family, and clients! Shawn and Carson did an amazing job on the large project of replacing all the galvanized steel pipes in our home. They were speedy, professional, kind, dog friendly, and did a great job cleaning up. Also, their price was the most competitive of the 3 quotes we got. You can't go wrong with these guys!

To our recollection we have never posted a negative review, but our experience with Blue Best warrants one.

We met with Blue Best late in 2024 to discuss our concern with air temps in our house, specifically temps in our living room and kitchen, which have high ceilings and southern exposure and become uncomfortably hot in summer. We were very clear about our concern, and the salesperson spent hours assessing our home and assured us his proposed system would solve the problem. We accepted the ~$14,000 bid to install a heat pump solution based on that assurance.

By summer 2025, the living room and kitchen were still too hot on most sunny days. Despite many service visits and repeated adjustments (baffles, registers, fan speeds, etc.), the issue was never resolved. Blue Best ultimately stated the system was operating as designed and implied the problem was with our home, not their installation.  In our opinion, Blue Best is very good at selling a solution, but not so good at ensuring that solution meets what the customer needs.

Two independent HVAC contractors opined:
-Our ductwork is in good condition.
-The thermostat, furnace, and compressor Blue Best installed were not properly matched.
-Basic industry-standard load calculations (e.g., Manual J) were apparently not done, which would have shown the system was undersized for our home’s layout, windows, and sun exposure.

Blue Best has declined to remove the system or refund our payment, instead relying on fine print in the contract. We are now pursuing legal options. We have since spent ~$12,000 on a mini-split system from another contractor, which works as intended.

Based on our experience, we cannot recommend Blue Best and would strongly advise others to look elsewhere.

From start to finish, our experience with Blue Best was exceptional. Their team was prompt, professional yet personable, and incredibly knowledgeable. They made the entire process of replacing our old HVAC system simple and stress free.

Initially, Scott came out to perform a basic furnace tune-up. Unfortunately, he determined that our very old, 25+ year system was no longer safe to keep running. Scott provided undeniable evidence, explained our options clearly, offered honest recommendations, and never pressured us. His knowledge and professionalism gave us total confidence in the choice to replace our whole HVAC system.

Then came the “dreaded” salesman, Marty. He was surprisingly amazing! He took the time to explain every option in clear, honest terms, breaking down the differences in systems, efficiency ratings, and long term savings in a way that made sense. There was never any pressure, and we felt that he was genuinely committed to helping us find the best solution, not just the most expensive one. Marty answered my questions, provided clear and transparent pricing with no surprises, and happily gave us lots of discounts and perks! Marty is the only salesman I’ve met who can make you feel good about spending a ton of money!

Then came installation day. Honestly, I did not interact with Kyler very much because he worked outside. But he did a great job with the exterior installation. Rocky worked inside and he made a great impression on me. What really stood out was his attention to detail— he worked on and checked the entire system, made sure everything was calibrated correctly, and he even did the extra work to get our water heater up to code, which was not even part of our agreement. THEN Rocky went way above and beyond when he climbed up on our roof to fix a wind turbine that had recently blown over! Who does that?

I have nothing but positive things to say about Blue Best. They all worked together like a well-oiled machine. As promised, we received our rebates within a couple of weeks. The inspection passed with flying colors. The Heat Pump system and Smart Thermostat that were installed are wonderful. We no longer battle with the extreme temperature shifts in the house. And I absolutely love that the company is 100% women owned. It really comes across in the caliber of employees and service they have provided. We’ll definitely call them again for future maintenance or repairs. Very highly recommend!

Riley at Blue Best was friendly and knowledgeable. I could tell he just wanted to do what was best for us and that was so refreshing. Customers for life!

1/23/26 - Alma, Shawn & Carson did an amazing job for us today! It was an all day project with all the things we requested. They did it quickly and worked together so well. They were all very friendly and kind.