Reviews of local pros in Herriman, Utah

Always reliable, fast, and pleasant. They show up when they say they will and text updates throughout. The communication is top notch. I can't think of a single thing I would change about the experience.

Our service technician Tyrell was efficient, knowledgeable, and happy to explain our situation and how to address it. Price was reasonable, and we'll use them again when the need arises.

Matt showed up when he said he would and completed the job as promised even though there were a couple of issues that popped up. I highly recommend him and his company for any plumbing situation!

Service technician (Baeler sounds like Baylor) was young but knowledgeable and efficient. And he had great follow-up. You’re always a little bit unsure when you’re using a new service provider. I hope I never need to use a plumber again, but if I do, I will not hesitate to call them.

The technician (Jon) from 1st American Plumbing showed up when scheduled and did a great job with our plumbing repair. He had the right part with him, explained the price up front, and cleaned up when he was finished.

Tyrell and Johnny were awesome. They were prompt to arrive, worked efficiently and professionally, and were easy to converse with. I’d definitely recommend their service and professionalism to anyone. Thanks for getting us squared away!

I had a leaky bathtub faucet and called 1st American! They came out the next morning and had the issue solved by 11am. Jon was my technician and he is the best. I request him every time I have any kind of plumbing issues. He is so nice and treats me fairly. And he speaks to me in a way I can understand. He is the best.

Baeler did a great job fixing our water pressure valve. He was able to easily diagnose the issue and walked me through the process to fix it. He was able to replace the valve quickly and efficiently. A huge bonus was that it was a same day appointment!

Jon was such a huge help! Our tub faucet was pulled way out of the wall which caused some leaking and discoloration on our baseboards. He did an amazing job fixing the faucet & even caulked around it for us! We had several other things that we thought were bigger problems than they were and he explained things so perfectly so we can go forward with confidence in fixing what we can ourselves. Now that he fixed the faucet we can paint the baseboards and get them looking nice once again. I will be calling him at 1st American Plumbing now with any problems that come up in the future! Thx Jon!!

I had a leaking water heater and called 1st American during their after hours. They were over within 45 min and had diagnosed a faulty pressure reducing valve. They had it repaired in less than 30 min. These guys are always respectful and do quality work.

They were really quick to respond and get to the problem we were having. he was really Knowledgeable and professional and had our issue taken care of within a couple hours would highly recommend and we’ll use them in the future and great pricing

Baeler was such a sweet, polite, professional guy. He worked very fast and did a great job installing our new toilet. 1st American is always top notch. I really appreciated them beating the other quotes I got.

This is my third time needing their services….out here again for the second hot water heater that has failed from another installer. Again, fair price, prompt and excellent work in my very tight space. 1st American is always who I will call when needed.

Tyrell did an excellent job explaining options for water heaters and repairs. He went above and beyond in service and consideration, with the water heater flushing. So far the water is back to hot and will give me enough time to prepare for the soon to come replacement, and the quoted costs.

Johnny did an excellent job installing the water heater. The cost is reasonable, the installation is clean, and most importantly, Johnny is professional and friendly. I highly recommend 1st American Plumbing.

John was very punctual and communicative. He was friendly and good with my dog. John was educational and explained how things work. John went the extra mile. I had never used First American previously but they came recommended by a friend. I was impressed. They let me know all chargers and possible charges up front. Highly recommend.

I recently had Jon from 1st American Plumbing, Heating & Air complete the install of my new water heater. Jon arrived on time and was extremely professional, respectful and highly skilled - even going over and beyond to assist. I would highly recommend this company and especially Jon if you require a high-quality, reliable service.

1st American plumbing is the best experience I’ve ever had with any vendor in Utah, and I will recommend them to everyone.
My pilot light went out on my water heater and I couldn’t get it back on. After watching many “how to” YouTube videos I realized this was a job for a professional. I called 1st American really early and Matt answered the phone (first good sign that an actual PERSON answered and not an automated answering machine!) Matt talked with me about what I had already tried and scheduled a technician who arrived at my house at 9:00am on the dot.

I think it’s a very cool feature that they send you a text message with a photo of your repair person and a biography of their experience right when they arrive.

My technician Jon was so kind, polite and incredibly knowledgeable. He had parts sent over for the repair, and had everything wrapped up promptly. Pricing was fair and reasonable, and I am SO glad to have found a reliable local company. Their number is saved in my phone and they’re my new go-to for anything plumbing or hvac.

Be Careful with These Guys — Seriously!

I called for a quote to fix a small gas leak on my backyard fire pit. They sent a quote and said to sign it if I wanted the work done. I never signed it because I was still getting another quote.

Less than 24 hours later, they showed up unannounced while I wasn’t there and started doing the work without permission. When I called to sort it out, they came back—and left my yard wrecked, even leaving an uncapped gas line. That’s not just sloppy, it’s dangerous.

Super unprofessional, zero accountability, and honestly scary that they think this is acceptable. ⚠️ Watch out before hiring them!

I was very impressed with 1st American Plumbing. Baeler was sent to my house for a drain cleaning and drain pipe repair. They were able to come out that same day. Baeler was very polite, great to work with, and he did an amazing job. I was quoted a reasonable price up front and that was the price at the end. Baeler managed to protect the area he had to work in and left it cleaner that it was before he arrived.