HVAC reviews in Layton, Utah

Josh and Chris were at my home today installing a furnace. They were both considerate of my personal needs, and were very helpful and professional with their work and in their work ethic. Josh’s nature is to go beyond the call of duty in his approach to a problem. His pleasant personality is just icing on the cake!

I have worked with HKMechanical a couple of times. As always they are very friendly and hard working. I only needed my air conditioner checked out for the summer but they found an issue that would have turned into a real problem probably in the hottest part of the summer. The technician went and got the part and fixed it very quickly.
They are the best and highly recommended!!

HK Mechanical was recommended by our home warranty. After our water heater bit the dust on the Friday after the 4th of July, we contacted Josh with HK Mechanical and arranged for him to come out on a Saturday. He made the entire process easy from start to finish and was knowledgeable and professional.
Thanks Josh!

Last Tuesday 6/25 our AC stopped working and was only blowing hot air. We started calling all the "big name" HVAC places in our area and with the heatwave they were all booked out really far. I called HK, and they were able to get us in during their afterhours schedule the same day. They offered to walk us through checking what they suspected the issue was (they were correct on the issue with just my description over the phone.) and to sell us the part to save money and to get it done sooner than our scheduled time.

We opted to wait and they were STILL able to get to our house within an hour and repair the issue super quickly!
I believe it was Josh and Mike who helped us, and they were both so kind, knowledgeable, and professional!

We will be definitely recommending HK to everyone, and using them for all our maintaince moving forward.

Thank you for all your help!!!

Trusted the good reviews and was not disappointed. Detailed bid for the work was submitted in advance with a very good price. Great communication and timely response. Were on time as scheduled, even messaging they were on their way for our piece of mind. Work was very high quality and completed timely. Were very respectful, clean & even offered interesting conversation. Sean & Beau were excellent professionals and Josh was excellent in handling the appointment setup & my questions. Refreshing to have honest hard-working guys you can rely on. They did this all coming out to Tooele in a snowstorm. I will definitely use them again!

We had HK Mechanical install a new furnace and ac system in our attic that wasn’t there before. They also replaced our old systems in the basement with new. I cannot express enough how great of a job they did! It was a huge job and Josh and Eric took care of everything! They are super personable and also trustworthy! It took them 2 weeks and I could trust them to work in our house with us not there. They made sure every detail was handled and it was all very professional. I will absolutely use them again and I will recommend them to everyone I know!

I can’t emphasize enough how positive my experience with HK Mechanical was! It’s always scary choosing someone new for repair/replacement work, but I truly feel I lucked out with this crew! I called several companies and not only did they have the most reasonable diagnostic fee, they were also able to come quickly. I knew within minutes of his arrival that Josh was very knowledgeable, experienced, and a straightforward guy. It didn’t take me long to feel like I truly had a friend helping me. He understood our circumstances and it was obvious he tried everything to make our furnace run smoothly, but it came to no surprise when our 22 year old furnace had to be replaced. My brother worked for years in the HVAC industry and was able to verify that everything Josh did and every step he took was exactly what needed to be done. When Josh discovered a potentially dangerous issue in our furnace, he reworked schedules to get his crew in as soon as possible. After calling around and checking with my brother’s friends still working in the industry, it was evident that HK was giving us a fair and reasonable price for the replacement. Their crew was efficient and cleaned up every trace of their work. We’re now warm and cozy and feel very well taken care of after what could have been a very stressful day! I will use them again in the future, should the need arise and recommend them over and over.

Professional Review: HK Mechanical
Our experience with HK Mechanical was disappointing, and I cannot recommend their services based on our interaction. Below is a summary of our experience:

Initial Issue and Diagnosis:
We initially sought help for our air conditioning system, which was not cooling our home effectively and ran continuously. After consulting with several companies, HK Mechanical diagnosed the issue as a unit too small for the size of our house and recommended replacing it entirely. They assured us that the new system would resolve our cooling issues.

Installation and Concerns:
We purchased and installed the expensive new unit near the end of summer, expressing concerns about what would happen if the issue persisted. HK Mechanical reassured us that the new unit would solve the problem and committed to addressing any further issues if they arose.

Post-Installation Issues:
Unfortunately, the new unit exhibited the same problems as the old one, running continuously and failing to cool the house effectively. I reached out to HK Mechanical with evidence, including pictures and text exchanges, to highlight the ongoing issues. The company initially suggested a cheaper fix, such as installing an attic fan, but failed to follow through on providing estimates or further assistance.

Follow-Up with Another Contractor:
We consulted another company (one of the original contractors we sought quotes from before hiring HK Mechanical), which confirmed that the size of the old unit was appropriate for our home and that replacing it was unnecessary. This company also resolved the issue that HK Mechanical had failed to address.

Customer Service Concerns:
HK Mechanical’s owner initially responded to my review but deleted their comments after I provided follow-up evidence of our text exchanges. The company failed to honor their promise to resolve the issue and attempted to deflect responsibility by blaming us for not keeping them informed, despite clear communication and evidence to the contrary.

Conclusion:
HK Mechanical sold us an expensive system under the promise of solving our cooling issues but failed to deliver on that promise. Their lack of follow-through, poor communication, and inability to diagnose and address the root problem demonstrate a lack of integrity and professionalism.

If you are considering contracting or using HK Mechanical, I would strongly advise seeking multiple opinions and thoroughly vetting their recommendations before committing to costly work.

Josh was very thorough, fixing the issue with my AC, very straight forward with the work he was doing. He also changed the batteries, on my thermostat, which I thought was great. Would recommend HK Mechanical, to anyone having an AC issue. Thanks Josh, you rock!!!

Josh came out a couple of months ago. He is knowledgeable and very skilled. My husband had 4 quotes from competitors. The other quotes did not want to move the AC unit. Josh was the only one who would accommodate my request. He and Mike did an excellent job. They were so thorough and professional. They obviously take pride in their work. We recommend HK Mechanical highly. They deserve it. Thank you!

HK Mechanical was great! Josh came early in the morning when our furnace turned off in the middle of the night. He got us up and running before the sun was up!

He even looked around and gave me a heads up on a dangerous water heater expansion tank and helped me get my gas fireplace lit.

I highly recommend for all your Mechanical needs!

Came when we needed them , was honest and fair in solving the repair .

Everything was handled very professionally from beginning to end. Even when there was a mixup on a part, Josh and his team set up a portable unit until the new part came in and was installed quickly. Definitely recommend HK Mechanical!

The technician was very helpful and did his job in a timing manner. I was very satisfied with the great service I have received from him.

Your technician was great to work with. He found the problem. He took care of it. Now our home will be warm on a cold. We appreciate the fast service. We plan on your company take of replace some other things we need done. Thanks again. Happy and warm customer.

I have been using HK since we bought our house in the spring of 2022. They have done our regular servicing and go above and beyond each time. We have had issues since the move in with our system but HK has helped prolong the life of the system. Finally it was time for a new one. HK was very honest with their estimates and pricing from the beginning we knew what we would be looking at. And Josh was able to keep it right in that ball park. The communication has always been tremendous. I will never trust any one else with our home. During his first initial service Josh spotted issues with the previous install of our units. With a promise to fix them when we went to replace the unit. Since it has been over 2 years I completely forgot about the other issues. But when it came time to replace he had brought the needed items to fix the unit appropriately. The HK family has treated us amazing in the last few years and we look forward to working with them for many more.

Josh did a fantastic job on our HVAC repair. He was thorough, professional, and made sure everything was working perfectly before he left. You can tell he takes pride in his work. Highly recommend if you’re looking for quality and reliable service!

We had a fantastic experience with HK. Our AC stopped working, so we called and they came out the same day. Josh and his team had our AC back up and running super fast. Josh made a few suggestions to help us with air flow, and also checked for hot spots in the ceiling. His pricing was very fair. I would recommend HK to anyone who needs AC or furnace work.

Very good experience with a central AC install. Work looks tidy and solid. Low pressure, seemingly honest answers and recommendations. Timely and efficient install.

From the time I called and the time he arrived, it was 45 minutes. He quickly diagnosed my AC’s problem and repaired with no up sale pressure.

Great service and awesome to work with!