All reviews for Service Experts Salt Lake

Harry Biswell did a service maintenance today. Very personable. He showed me how to change the filter and a few other things. I appreciate his help and hopefully I can get him again next service.. thank you for your expertise!

Daniel and Gio, Were awesome. Neat and tidy. Great clean install. Left inside of house super clean, just like they were never here. Explained everything about the outside A/C unit and the inside Furnace. Spent extra time teaching us how the new thermostat works. Excellent Service!!! Final after living here 30 years I have a system that works!!

Harry Biswell was my tech today. I was having my continued maintenance plan performed and Harry did an exceptional job. Both techs were both professional and informative. Harry was nice enough to take the time to go over both my previous appointments and today’s appointment so I could see the real time condition and how my appliances are aging. Once again Barlow has been great to work with but I especially appreciated Harry’s attention to detail and how easy he made it to understand what’s happening with our systems. Very Pleased!

Harold Biswell was my technician. Very personable and professional. Shared with me all of the important Details. My system is new which was also installed by Barlow. Thanks for the service and the help. Also they were very prompt in getting here in the time window provided. Thankyou!

I want to make it clear that I'm writing a positive review even though I may not go with Barlow. The reason I'm writing a positive review is because Taylor and Danielle were very knowledgeable and thorough. The reports they write up and send you make you feel like you actually got something out of the dispatch fee, even if you don't choose their services. That said, the only reason I may not choose them is because I want to get a second opinion on pricing for a new system. Other than that, they did everything right - from putting booties on their shoes before coming in my house, to explaining everything in detail and showing me pictures from the video feed. All of it was very informative and I appreciate it greatly. True professionals in every sense. I think it says something great about a company that left a good enough impression for a positive review without a guarantee that they'll get my money.

That said, something has to give with the prices in the home service industry. It's not just Barlow. I've had other companies come out for different reasons, and they are all astronomically high in price for things that I can usually either do or learn how to do for a fraction of the cost. The cost is no longer worth the convenience for most things. Subscription models don't hide the true cost, and I just don't understand who is paying these prices.

This used to be a good company. Now all of their technicians are turning into salesman and the quality has completely plummeted. Their service experts loan/lease program is also extremely misleading and fraudulent. They make you think that you're making monthly payments on your equipment, whereas really you're just paying for a low quality service agreement while your outstanding balance doesn't move. I have emailed them multiple times to cancel services and never come to my house again because of how horrible their quality is. Even with email traffic and confirmation to stop the monthly fees, I'm still getting threatening phone calls from their loan company saying that those monthly fees are still accumulating. Run far away from this company.

Does the Barlow company have a conscience?

A couple of years ago, they talked my elderly mother into an UNNECESSARY new air filtration system on her existing 7 year old furnace. This new system uses an expensive filter that also requires Barlow technicians to come change the filter for the NOT-low price of an annual membership plus the cost of the ridiculous filter.

Now the filters are hard to get and when they recently came for a regular service call, the Barlow tech found some rust in the bottom of her now 10-year old furnace. Then they told that her furnace was going to break at any moment and she needed a new $8,000 furnace.

My mom is the sweetest person alive, lives alone, and in her words Barlow “double teamed” her. The technician completed the service and, magically, when he was done, another vehicle arrived at her house with a pushy sales person. Both of them made her nervous to the point she felt she had no other option than to agree to purchase a new furnace. I’m thankful she told me about it before the work could be done so we could get a second opinion.

The small HVAC business that came to check things out, quoted us half of what Barlow wanted to charge, told us that she wouldn’t need a new furnace for SEVERAL years, and that a little rust in the bottom of the furnace is normal for a furnace of that age.

Save yourself the trouble and call a small business. What these guys did to my mom was predatory and unethical.

They don’t even deserve 1 star!!!!!!!
Don’t even let them in your house! They told me several year ago that I needed a new furnace and A/C. A second opinion revealed we needed nothing.
Last week they did the same thing to my single elderly mom. Told her she needed a new furnace ASAP because me hers was going to break and she would freeze! They quoted her $7,919 (thag was a good deal because she has been paying them to do “service”). Thankfully I found out, got a second opinion from a pro who did a thorough inspection. Which revealed she needs NOTHING. Her furnace is only 10 years old. They are out there taking advantage of people and way over charging. The other pro said if he were going to replace the furnace it would be half of what they quoted. Shame on this company!!! The quote I attached is all
the info they gave her.
Call a small independent hvac company and save yourself a ton of money and don’t get taken advantage of!