Reviews of local pros in Midvale, Utah

Jordan was very helpful in solving our plumbing issues. He was kind and professional! I would highly recommend him.

I have known Thornton Plumbing & Heating for over 30 years. Impressive is the company's expertise & experience in hydronic and radiant floor heating systems since the firm's inception...to today's residential and commercial installations that include renewable energy sources. Clay, the third generation owner carries on the family-business tradition of quality products, workmanship and service.

I had Jordan Walker come and fix my radiant heating that 2 other prior technicians from other companies couldn’t figure out. Appreciate his knowledge and experience.

I was run off the freeway by one of their vans today! Not to mention, tailgated and nearly blinded by high beams! I couldn't even get a plate or vehicle number because they were speeding and weaving in and out of traffic so fast. Doesn't present a good image. I'd never hire them based on this alone.

Jordan Walker unclogged my sewer drain on New Year's Day. Costs were explained up front. I felt included in the process of troubleshooting and solving the root of the problem. Thanks Jordan!

Brenda went out of her way to re-arrange schedules so Austin (boiler electronics technician) could come for the entire day and repair my home heating and hot water system. Great people, great service.

Did not explain up front anything about the work they were doing. Lots of surprises. Lack of communication. I have 6 kids at home and I only had a 10 minute warning that water and gas would be shut off ALL day. Had I know fumes that are strong enough to make up all sick would fill my 3 story home I would have made other arrangements for my children for the day. A little communication prior to them showing up late would have gone a long way.

Incredible place. The owner took time to help us out with solution for hot water for our family of 10 and the missionary apartment. It is nice to deal with good people! We thank you and the missionaries thank you!

Thornton Plumbing has been servicing my radiant (hydroponic) floor system for years. They are professional, knowledgeable and have done a great job.

Had an excellent experience with Dale. His advice and responsiveness on our radiant heat/boiler system saved us over a weekend. Thank you.

They have the worst drivers on the planet. The driver is lucky he didn't have a "How is my driving" sticker because he would not be allowed to drive anymore. I did get the license plate number though 435 PGT. I would never recommend their service based on their professionalism on the roadway. Please train your drivers better especially when they are in work trucks.

Waited 3 + weeks for an appointment which they canceled the day of. Can’t get me back on the schedule for another 3 weeks.

Hate to give them negative feedback because they did such a good job for me 3 years ago.

Poor communication and customer service.

Worked in the building trades or 40+ years. Some new construction, mainly residental renovation. I "collect" good subcontractors.

There are a lot of less desirable contractors now. Clear, concise & know how to perform. I now recommend them to friends & family.

We needed our heated driveway system checked for the season. They did an excellent job and were very reasonable in their price. Some other places wanted 4 times what Thornton charged.

Would not recommend! I was told by them they would do a repair estimate for free. They gave me a $9500 estimate. I told them I was going to get a second opinion, So then they tried to charge me $300 for doing the estimate. I called a different company and they came and fixed the problem while they were doing the estimate for $240.

Very disappointed with Thornton plumbing. How many times do you let a company let you down before you say enough is enough? I built a new home and Thornton Plumbing did the installation. They never caulked the shower plates, water dripped behind the plate getting inside the walls and eventually ruined an imported wood floor. I let that go, reluctantly. The real problems started with BOB. That guy has no respect for others. Trying to schedule maintence with Thornton is a real hassle. They never call you back when they say they will. Bob never showed up on the day he was scheduled. I took time off from work and waited for him. He never showed up!! He never called to say he could't make it. A phone call can go a long
way in a situation like that. Finally when he does show up 99.9% of the time he doesn't have the right tool for the job and says he will have to come back. He says he will call back to re-schedule. Guess what? Correct. He DOES NOT CALL BACK. Bob drops the ball yet again. My contractor friends quit using Thornton. Now I know why. I feel sorry for the nice ladies on the phone who have to deal with all the problems these guys create. This is the first review of a company I have ever done. I always give people the benefit of the doubt. Do yourself a favor and find a professional and respectable plumbing contractor. Thornton is neither of those.

I found out that they charged me for brand new parts for my boiler that were used. The price was outrageous compared to othe companies. I'll never use them again.

Thornton Heating has seasonly maintained and repaired my very old boiler for many years.
Tech Jimmy, is knowledgeable, polite and gets the job done without any nonsense.
The staff is friendly and professional.

Thornton has always has always provided excellent service. They are professional, knowledgeable, responsive and FRIENDLY. They always figure it out. We had a boiler go out in the middle of winter and everything was back in order within a day. Excellent organization!!!

Didn't have the common courtesy to give me my bid, waited 2 weeks with warm water from failing water heater. Had another plumber out and got it done next day. They sound good but estimator BOB is not good at returning estimate.

We used them to repair a shower steam generator. Jordan Walker was outstanding. He diagnosed the problem and had it repaired on the spot in no time.
I will definitely use this company and request Jordan for all my plumbing work.