All reviews for Burrows Heating & Cooling

Excellent service. We had an emergency Carbon Monoxide alert. Burrows was fast and professional. We are grateful for the expertise and concern they extended to our family

I have been using Burrows for years. They are a great company. They have always gone the extra mile to help me. Their prices are the best, and no one is more reliable. I highly recommend them!

Thanjmk you, Adam from Burrows for turning my "Hot House" , into a cool 😎 house!! Very professional and kind!
Great sevice!

Terrible company I needed a new boiler they came out in a timely manner to install it but it needed to be passed of by Ogden city the first installation was July 8 it is now October 1 and it is still not fixed and still not passing inspection. They have came out and charged but still haven’t been able to fix the issues even after seeing the inspectors exact list on what needs to be fixed. Communication is terrible and they will not own up to mistake made by them. I will never be using this company again.

We got caught on a Saturday night 15 minutes after Lowe's/Home Depot closed without a working ignitor. The part runs $13. We knew the issue, just needed the part and almost just waited until the next morning. Burrows was responsive to phone and came in about an hour - had quoted the weekend rate of $129 for call. We realized there would be mark up in the part but were shocked with the mark up of $77 - charged $89.20 for a $13 part. In the end it was a working furnace and ended up with the result needed, but I would get quotes on parts very carefully if ever using this company. I would be very leery to commit to any larger repair/furnace/ac replacement. The service and know how was reasonable, but with part mark up like that not a company I would do further business with.

Our family Grandparents down to us have always used burrows service but was recently told by the owner’s wife that she cringes every time our name comes up on her caller ID. We have decided to part ways with Burrows services. The technicians have always been great and went out of their way to help. First you have to deal with the office wife who was very rude and belligerent. There are many other companies who can help with repairs or maintenance I suggest that you go somewhere else.

I'm sure you guys probably do good heating/AC work but wanted to share an experience that happened today. My 8 year old daughter and I were at Sam's Club filling up with gas when a Burrows van pulled in front of me and proceeded to back up to fill at the pump in front of me. He kept backing up until he hit me! I know he felt it because he stopped as soon as he hit our car. Now my car is older and there was little to no damage so I waited for him to pop out and I'd tell him it's not a big deal but he took like 2 minutes to pop out of the car and then when he finally popped out he was on the phone and didn't even look at us at all or come see if he did damage! If he'd apologized I wouldn't of thought anything much of it but the fact that he ignored me and didn't even see if we were ok was very unprofessional.