Reviews of local pros in Roy, Utah

Landen did a great job servicing our furnace. He also gave us a good recommendation on a new water heater. He was very thorough and knowledgeable.

Sales team was responsive and adjusted their quote to my needs. I chose them after receiving 7+ quotes from different HVAC companies. Devin and Trevor did a great job installing a furnace, waterheater, and AC all in one work day. The install team solved all issues associated with my older home, they were kind and polite. They went the extra mile and removed an old water heater that was unused and sitting the basement for years. Would recommend you chose these guys.

I am very pleased with Royal. I had them install 2 new HVACs, a whole house water filter, gas line, and tankless water heater. Everyone is extremely professional and advised me every step of the way. Highly recommended.

Excellent service. Colton is an outstanding technician. He diagnosed the problem, came up with a solution and helped me take care of our cabin water system.

Ty arrived first thing in the morning. My AC unit was acting up and Royal’s response time was immediate. Ty was very thorough and kept me abreast of all necessary fixes. I couldn’t ask for better service. Once again, Royal stands out above all others.

If you want fair stellar customer service by friendly, knowledgeable technicians, then you can count on Royal.

Jonah was awesome! He spent most of the day fixing three different issues we had. He replaced our kitchen faucet, fixed our bathroom faucet, and stabilized a wobbly toilet. He found us a new faucet that perfectly matched our countertops and was as close as possible to the color we’d previously had. He was friendly and efficient, but took the time to make sure everything was done right!

Rudolph was professional and so courteous. He was thorough and provided lots of detailed photos. I will recommend him to anyone needing his services.

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Jonah was awesome! He was super nice, clean, and professional the whole time. He went above and beyond to make sure everything was fixed and working perfectly. It’s so nice to have someone who actually cares about doing a great job. Highly recommend Jonah if you need a reliable plumber!

Incredibly quick response by Royal. Jonah was kind, careful, and deeply experienced. He was able to determine and fix the issue with our hot water in a single visit. He dedicated a few hours to fixing a tough issue and we couldn’t be happier with the result! Thank you!

Rodolfo and Chris were very professional and courteous. They found a major issue that we were not aware off and backed it up with video. They explained all our options thoroughly and didn’t pressure us to make a decision right now. Definitely would recommend their service.

Rodolfo was great. Fixed the compressor because it was so noisy. He was kind and courteous and even won over our doodle!

I’ve had several interactions with Royal. The first was a furnace tune-up obtained through a mail coupon. About a week later, the furnace stopped working. The owner was responsive and was able to get it operating again.

I later used the company for two faucet installations and requested estimates on additional work, including a water softener and hose bib replacement. The estimate was significantly higher than what another licensed vendor ultimately charged for the same work.

Most recently, I scheduled a free tune-up and asked about installing a thermostat I had already purchased. The quoted price of $280 felt high given that the task involved moving four wires to a new harness, which I completed myself in about ten minutes without issue.

On the positive side, their communication and responsiveness have been good.

When our furnace was acting up, it was great to be able to call Royal and have a technician come right out same day even to WY, but to our sadness we found out that it was much more than just a little thermostat issue.

We were grateful they took time to help us with all the issues going on and got us a bundle with a great price. Then we were so grateful to be put into the service queue for the next day so that we could have a furnace again and hot water before the snowstorm, but that wasn’t even the best part!!

When the service tech’s started showing up they were on time at 9am and went straight to work after going over my expectations and the invoice Bryton, Darwin, Jackson, and Rowdy just knocked it out of the park. They are every person‘s dream of service being provided in your home. They jumped right into their tasks and were fabricating, building and working to make our home warm and have the new needed appliances that were purchased all while being mindful of small pets curious about their work.

Their service is wonderful and exceeded expectations and put my faith back in service. By 4pm you would have never have known anything had gone on that day at my house. Cleaned up every imaginable thing, not a thing out of place then went into the details of use and warranties before leaving. I would definitely recommend over and over and over.

I can’t say enough good things about Royal Plumbing Heating and Air. I’ve had several services done by them, and every single time has been outstanding. Phil has been to every service at my home and is absolutely spectacular—professional, knowledgeable, and reliable.
This time around I had the pleasure of meeting Jonah, and he didn’t disappoint. He was incredibly kind and friendly, and we even had a fun conversation about dachshunds (turns out we’re both fans!). What really stood out was how far above and beyond he went. While they were there, I happened to be fixing my daughter’s bed. Without hesitation, they offered to help. When I mentioned I needed duct tape, they didn’t just shrug it off—they actually went out, bought some, and brought it back to me. That’s not just service, that’s exceptional care.
Royal Plumbing Heating and Air doesn’t just fix things—they treat you like family. Professional, personable, and genuinely thoughtful. I’ll continue calling them every single time I need service, and I highly recommend them to anyone looking for a company that truly goes the extra mile.

Jonah came out twice to diagnose a backed up drain from my kitchen and washing machine. He was incredibly professional and informative. Really glad I called Royal and they will be my first call in the future.

We have used Royal for many of our needs.We needed major plumbing pipe work done this time. Colton gave us a fair bid. When Kru and his partner showed up the next day we were a little worried about how it was going to go. all I can say is they were able to complete everything and leave it looking and working great.Thanks

Landon did a great job. His customer skills are excellent and he was thorough in routine maintenance on our furnace. I am very pleased with his work. Thank you, Landon!

My experience with Royal Plumbing Heating and Air has not been a good one. My furnace went out over a weekend, so I had a technician come out on Sunday. After looking at it, he determined it was a wiring problem caused by three chafed wires in the wiring harness, damaged by the cooling fan spindle inside the unit. He told me he needed to order a replacement wiring harness. I agreed and asked them to schedule the repair once the part arrived.

The company later contacted me and set an appointment, telling me the wiring harness would arrive the morning of the scheduled repair. I felt I shouldn’t have to pay for the part because the defect was either a manufacturing issue or something that existed when Royal initially installed the unit. When I called to discuss this, I was told that my furnace model was known to have this manufacturing defect. I asked why I should pay for a part they knew was faulty at installation. The General Manager agreed to waive the cost of the part but said I would still have to pay the labor fee, which I was fine with. I even planned to sign up for their membership program for annual services.

On the day of the appointment, the technician called to inform me that the part hadn’t arrived and that they didn’t know when it would. When I asked if they could track it with a shipping number, he said someone in the office had messed up. I then called the office, and they told me the technician should have that information because he ordered the part. I explained that I was upset because I had taken time off work for the appointment and would now have to take another day off once the part actually arrived.

I said I shouldn’t have to pay the labor fee since the scheduling and logistics errors were on their end and asked to speak with the General Manager again. He refused to waive the labor cost, which was $150. I told him I would still pay it just to get my furnace repaired, but that I would no longer be signing up for their membership plan and would find another company for my routine services.

To make things worse, the staff kept blaming the manufacturer, saying they didn’t have a shipping number—something I find hard to believe, since all shipped items have tracking. It feels like someone at Royal dropped the ball and is trying to cover themselves.

This company’s customer service is terrible, and I do not recommend them to anyone. They seem more focused on making money than on providing quality service.

Ty properly diagnosed my furnace after another service had ghosted me after giving a partial diagnosis. He even showed me on his camera what had happened to the inside of my furnace. I ended up needing a new furnace which wasn't surprising since it was 19 years old. Ty had me set up with an replacement appointment the next day and waived the original service fee. 10/10 service

Ty was very polite and explained the actions needed with his service call today. He even helped clear out one of our vents that had become blocked. Went beyond expectations. Highly recommended.

Rodolfo was awesome. He got us all taken care of quick and easy. Too many other things on our plates right now so it was so nice to just have him come and get it all done. Thanks guy!