Home Services reviews in Sandy, Utah

We picked Thrive Landscaping for a pretty big project (removing trees/roots, sprinkler system, sod, brickwork, new plants, etc.) based off of good reviews and WOW, are we glad we did! The entire process was great - professional, efficient and willing to make adjustments to make sure we got what we wanted.

We purchased a home with a yard that was not well maintained. The front yard had several patches of Johnson grass, and the lawn in the back yard was dead and sparse. We called Derek to help us out. After a thorough de-thatching and over-seeding of the front and back yard, our lawn looked brand new. The results were amazing and left us with a beautiful yard (see picture).

Derek is very knowledgeable. He knew exactly what needed to be done and he and his team were thorough, dependable and got the job done efficiently. We highly recommend his services to anyone looking to beautify their yard.

The guys at Thrive are great. They’ve become my go-to for yard projects. They answer texts and phone calls pretty promptly, their pricing is reasonable, and their workers are very friendly. A few years ago they installed my entire backyard, including gravel, a stunning paver patio, grass, sprinklers, a water feature, and beautiful trees and shrubs. Recently I had them do a cement pad for a hot tub. They got it done in two days and it looks great. Chandler was really good about checking in on the projects and making sure they were done to my satisfaction. They really listen to what YOU want and they don’t try to talk you in to or out of anything. I get so many compliments on my yard! Love Thrive!

Our yard is fairly small and often times landscaping companies do not want to embark on such a minimal project. This was not the case with Thrive! Ryan, a manager, came out, evaluated our needs, offered some curb appeal suggestions, and made a fair proposal for the work. We needed a lot of cleaning up and clearing out done. Benny, the landscaper, arrived early in the morning and transformed our front and back yards. He planted some colorful flowers in our empty pots on the front porch as well. Benny gave our bushes, hedges, and lawn defined lines. He worked so hard to provide the look we were hoping for. We could not be happier with the end result. Each time we pull up in front of our home we smile at the definite upgrade that Ryan and Benny helped to create.
Thank you, Thrive Landscape Services, for a completely positive experience that exceeded our expectations.

I first hired Thrive to install two new zones and a drip system. I have been trying to localscape my yard. I got bids from other landscapers and was sad to see that hardly any of them seemed to know what localscapes even was! Thrive did such a good job. I’m converting my landscape in pieces and they made suggestions on what I could do now to make it easier in future. The quality of the work was very good and they did not leave until I was satisfied. I have hired them since then for some sprinkler repair issues. I have been very happy with Thrive and would definitely recommend them!

We had an excellent experience with Chandler and Mario from Thrive and highly recommend them! They were professional, on time, and they worked meticulously to build our toolshed and even built an electric conduit for us. Our lawn (like many in Utah) has a slope to it, and Chandler and Mario did a fabulous job building a level landing with gravel. It was very hard work, with lots and lots of wheel barrels of gravel and never once did they complain. They even let us know when they took a short lunch break, which allowed me some time to run some errands, as well. They were transparent throughout the whole process - I'm so glad we were paired with them!

Thrive maintains the apartment complex that I live in, I can attest that their general manager, Drew, is a quality human being. He is professional, considerate, and does what he says he’s going to do. I’d highly recommend this company for any landscaping needs.

Extremely happy with our new yard and patio. Ryan provided several options while listening to our requests. The installation crew were professional, friendly and efficient. All work completed on time. Definitely will use Thrive with any landscaping needs in the future.

When Thrive Tree and landscape services showed up I was surprised that there were certified arborists on the crew. They loved my yard and trees and although I was having a giant pine tree removed, they walked around the yard and showed me the health and offered suggestions to make my trees more healthy with the proper pruning and thinning. They expertly removed my pine tree without damaging other foliage or trees. The cleanup was as if you could not tell anyone had been there and even helped with hauling away my mountain of leaves. I would recommend them to anyone that wants experts who love your trees and landscape as much as you the owner does, and treats you with respect and kindness. They went beyond expectations!!!
Ron Kasteler

Thrive Landscaping/Snow completes services for my HOA properties I manage. They are timely and do a great job! I have had zero complaints from homeowners about them out of nearly 2,000 homeowners. I would highly recommend them!

I’m very pleased with the work that Thrive Landscape Services completed in my yard. The crew worked hard and paid attention to detail. I highly recommend this company, and I look forward to working with them in the future.

Update:
I had a constructive conversation with Chandler and received clarification on my concerns. I was told the owner will honor the original price. Based on this follow-up, I’ve updated my review from one star to a neutral rating. I hope future communication will remain productive. I'll update my reviews accordingly based on my actual experience.

Like the owner's response, my review is not just complaint. I hope this brings awareness to the business and create better customer experience. After all, my goal is get a nice yard with reasonable price. I hope this will also help the business to improve and grow.

Original review:
Very disappointed with my experience working with Chandler, who is listed as a Business Developer at Thrive Landscaping. My initial impression was positive, and I was satisfied with the first quote, which came in lower than the rough estimate mentioned during the site visit as he didn't know material cost and before our landscaping design.

After reviewing the proposal based on our landscaping design in Jan 14, I explained that a large portion of our backyard had already been graded and that significant dirt had been removed. Chandler responded in writing that this should reduce dump fees and dirt removal costs and that he would re-evaluate the estimate based on current conditions.

Two weeks later, the updated bid increased by more than 20%. Despite the reduced scope, labor and dump fees were increased, and all unit prices went up, even though no options or scope had changed. The only comment provided was an offer of 10% off if we started the following week. No explanation why price was increased dramatically.

I had also asked about alternative options to compare costs. His initial response was that he could bid on those options, but they were never included in the revised estimate. I also asked about warranty information; he initially said he would add it to the bid, but no warranty details were included in the updated proposal.

From that point on, communication became difficult. His earlier responses were detailed and professional, but after the second quote, replies became very brief and did not clearly address my questions. Several explanations conflicted with each other, and I repeatedly asked to speak with him, but I never received a response offering to talk things through.

The price increase was directly contrary to the earlier statement that dump fees and dirt removal costs would be reduced. The pricing inconsistency, lack of follow-through, and breakdown in communication made this a very frustrating experience. When pricing can change this much in such a short time without changes to scope, the quote becomes unreliable. I would strongly recommend getting everything clearly defined and locked in before proceeding. Given how difficult communication was at this stage, I would be concerned about working through an active project.

I can’t believe how amazing my yard and park strip look now that Thrive Landscaping worked on it! Ryan was very easy to work with from the initial visit to the finished product. We were not exactly sure what we wanted to do so Ryan gave some suggestions and promptly sent us several estimates with different options. I asked for changes and what a new estimate would be and he sent it over within just a few hours. When they started I also asked for changes which were done without any problems. All my neighbors are also saying how beautiful it now looks. From flipping my strip and building a flower garden box it is beautiful. Will, and have, recommended them.

Thrive Landscape did a great job from start to finish on my backyard. Chandler, Lynn, Juan, and the entire crew were easy to work with and took our ideas to create the best plan. Pricing was fair and right on target, and everything was completed efficiently. As a chronic DIYer, I was especially impressed with how professional the yard looks.😁 We’re very happy with the results and would definitely recommend them.

I hired Thrive to xeriscape my entire yard. We worked together ( Chandler and I) to quickly layout a design and provide a bid to me. It was a very fair bid.

Then they transformed my grass lawn to a beautiful Xeriscape yard in 7 working days. Their lead guy was Enrique. I absolutely love my new Xeriscape yard.

They had a miscommunication on their end from Chandlet to Enrique, which they totally took ownership of and fixed it with total professionalism.

Here are a few photos including two before conditions, and then four new Xeriscape photos.

We had to have a big beautiful tree removed in our backyard late last fall and during that time it took out several of our sprinkler heads. My husband had a knee replacement and could not repair them. I contacted Jeff at Mott Landscaping and actually had a returned phone in a timely manner. When I explained the situation to Jeff, he did indicate that they were in one of the busiest times, however, he said he would get his sprinkler expert in touch with us as quickly as possible. Within a week, I received a call from Curtis, who introduced himself and said he was in front of our home. He took a look at our sprinkler system and the damaged sprinkler heads and indicted that this was something he could do right now. Curtis was amazing, so knowledgeable and fun! With his talent and expertise he had everything resolved very quickly. As we know service is everything! A big shout out to Jeff and Curtis with Mott Landscaping for exceeding all expectations! I would with great confidence call Jeff and Curtis with Mott Landscaping for any landscaping or maintenance needs. High five!!! Thank you!

We hired Mott's to re-landscape the front yard after having to dig up and replace the water main. It was a disaster before they started and a park after. They did a great job sticking with the brief and keeping costs reasonable. The did the hard-scape, watering system, soil amendments and planting in just 4 days. They guarantee their work and follow up as needed. Hard-working, accommodating, agreeable, and professional team!

Used Mott's for our fall cleanup in 2024. They sent out a great crew that worked hard and did a great job. My husband was here when they cam and really appreciated the things he learned from them. We will be using them again.

We hired Motts Landscaping for a large backyard renovation in the Holladay area after getting a few bids. The work included substantial grading and fill, building retaining walls & a paver walkway, and installation of sprinklers, fence, sod, and all plants and trees among other things. Motts was one of the few landscapers who seemed excited about OUR ideas to improve and beautify the yard rather than just do what they wanted. Their team was able to accomplish a huge amount of work in a very short time and went above and beyond to make the entire yard look better. They were always friendly and professional. Jeff and Jordan were always responsive, even after the main project was complete and there were small loose ends to tie up. We are very pleased and would recommend Motts to anyone.

Layton and Amanda Alldredge

We had an awesome experience with Mott’s landscaping people. They are very professional, fast and reliable. The price was fair as well. You can see that they know what they are doing and they all work with smiling faces, even under 100F heat!! Now our front yard is a place we love looking and staying at. Thanks for all the hard working, suggestions and for the great staff. Claudia and Pete Marshall.

The Mott’s Landscaping team members and management were pleasant, approachable and professional to work with and brought great experience and expertise. Communication on and off site was open and timely. They also helped brainstorm some creative long lasting solutions all while keeping within our budget. Great experience - would highly recommend!