HVAC reviews in West Haven, Utah

Logan did a great job, was polite and professional. He make the evaluation and made recommendations for a replacement of our old out-dated fireplace.

Finn was knowledgable was professional. He was invested to be sure that we understood our HVAC system, components, filters, erc. Finn was also ver personable and had great customer service.

Finn is A+ AWESOME!!!
He did an excellent job on both of our gas fireplace
annual checkups. He goes above and beyond in comparison to others we have had.

These guys are fantastic. We have them come once a year to service our gas fireplace. They’re incredibly knowledgeable, friendly, and thorough. They’re also very responsive and have been able to accommodate our schedule. Highly recommend.

Wish I had gone elsewhere.

Initially, I thought very highly of this company. My opinion has slowly dropped to a 1. I had Comfort Solutions install a new air conditioner last January. I went with them despite being the highest quote because the salesman promised a quality install and said anything missed on the quote would be covered—no surprise charges. He even joked that if he missed anything, it would come out of his salary. At this point, I don’t trust that I received a quality installation and now need to find someone else to fix a couple of issues.

The good:
When I’ve called with problems, they’ve always been kind and responsive. They’ve come out the same day three times and returned twice more to work on the system.

The annoying:
Each visit I found left behind screws, solder strips, and black marks on the walls—something I probably wouldn’t mention if I weren’t so frustrated with the rest.

The bad:
Turns out my AC system needs a condensate pump and tubing. On install, they reused the previous setup since it seemed to work fine with my previous unit. I understand that initial choice, but not what came next. I’ve had two water leaks, causing a lot of stress and time: I’ve had to arrive late or leave work early five times, and it’s still not fixed.
The first time, water leaked from a vent into my kitchen. The tech who came out said he’d never seen a condensate line like mine and that a salesman would contact me to discuss the best solution. Instead, they redid the same setup using copper tubing as the line. I should have asked more questions based on what the tech told me, but I trusted they knew what they were doing.
A couple months later, the system leaked again and shut down. Tech #2 couldn’t believe the “condensate line.” He said it should have had a condensate pump and plastic tubing from the start and wasn’t even sure where the copper line was draining. During his visit, he also noticed the air return wasn’t attached to the wall (photo) and that one vent was not properly connected (that vent was not installed by Comfort Solutions).
Warranty said they’d reattach the return and take a look at the vent but wouldn’t cover the condensate pump since it wasn’t on the original quote—despite what the salesman told me. I declined the $450 pump because I no longer trust their work enough to pay them more. Had they discussed it with me the first time, I probably would have gone with it.
When the warranty tech came to fix the return and duct, I had to leave for work. When I got back, the duct was completely detached and sitting between the floorboards (photo). If they decided it was more work than they were willing to do, at least let me know—don’t just leave it worse than you found it without saying anything. The return had been taped to the wall. I hoped that meant it was fixed and covered with tape for extra support, but now the tape is curling off in multiple places, and there’s still a gap-though it is smaller (photo).
Ya, feeling pretty taken right now.

TL;DR
Paid extra for what I thought would be a “premium” install with no surprise charges. Got leaks, sloppy work, and broken promises instead. Warranty fixes didn’t actually solve my problems, so I now need to hire someone else to finish the job correctly.

Comfort Systems saved us thousands of dollars. I recently had another unnamed company come out for a $29 tune up special on my ac. When they finished, they told my wife that my 10 year old system needed to be replaced, that we had leaks which required a $3000 dye test and that we likely needed a whole new system. They even offered to have a supervisor come out to our house at any hour to talk about a system replacement.

I suspected this was likely a huge up sale as no company can run, cover costs and thrive on $29 service calls. That led to me to Comfort Solutions as a second opinion. This time I paid the regular cost for an ac tune up and when Logan arrived, I let him know he was there for a second opinion.

Logan did an excellent job going through everything and even walked me through all that they look at. He checked everything and all his readings and pressure came back spot on. He explained why everything was actually working very well and well maintained (We change filters monthly with only a few misses and have paid for yearly tune ups since we got the system. Up until recently we had never tried the to too good to be true deal before and always paid regular costs).

Don’t waste your time with a $29 tune up and just hire a company like Comfort Solutions. They won’t try to scam you out of many thousands of dollars.

Alex did an amazing job! He went above and beyond to get our fireplace working again, arranged the logs for better efficiency, and cleaned everything up. It looks so cozy now and puts out great heat—honestly working better than ever. You can tell he really takes pride in his work.

Tyler K. was great with our furnace service. He walked us through everything with the usual issues and concerns. He tracked it down and got the issue resolved. Thanks for all your help.

If I could zero stars this company I would. Installed my parents HVAC system cost was around 10K. Great. Parents are both 80 years old. They then charged my parents $300 dollars to remove a spider web from said system. An absolute rip off !! Literally taking advantage of the elderly. I cannot think of a more vile thing to do. will never and I mean NEVER use this company or recommend it to anyone. Shame on you.

From the moment I called to get a quote to the timely install of my fireplace insert, I have been impressed by the professionalism of EVERYONE in the process. I am a raving fan and will recommend Comfort Solutions to my friends and family!

Finn was amazing! Very knowledgeable! He was great at explaining my HVAC system as well how it could work even better. I’m excited to work with him again on my fireplace system next.

The crew that showed up was Colton,Jamison,Tristan,they did an amazing job !! They were fun and an absolute pleasure . The guys were professional in all aspects of their job !! I would recommend this crew to anyone looking to have a gas fireplace insert installed !! 100% satisfied with their work ! Comfort solutions was a great company to work with through the whole process!!

Jason L. of comfort solutions showed up and installed the control board that went bad. He was on time, very friendly and answered all of my questions which put me at ease. He also explained how the remote works for the fireplace along with the EFire app. I really appreciated his professionalism.

Our furnace wouldn’t heat the house. Logan from Comfort Solutions came out. Turns out the circuit board was not working. Just old. Logan replaced it. He was professional and knowledgeable.

Finn did an amazing job with the maintenance on my fireplace. He was very polite and professional. Finn discussed several options and I chose the option best for me. I recommend Finn from Comfort Solutions for fireplace maintenance.

Shane did an excellent job. He offered suggestions on how to make our system easier to manage. He was very good to listen and understand the problem.

Darren Dalley from Comfort Solutions was so helpful and courteous when he came to our home to service our furnace. He was extremely knowledgeable and professional. I have been extremely pleased with Comfort Solutions for the past 7 years and highly recommend their service.

Jason L was awesome! He was here promptly and was able to quickly figure out the issue and fix it. Gave us several options for prices and was so easy to talk to. Felt safe, easy, and furnace is fixed!

Reinstated Scented Vents Apple Phone Ap to operational mode, after the application was lost upon getting a new phone. Also provided two quote options for future consideration, for installation upon existing HVAC system, in regards to humidifier accessory add ons. Services/explanations provided by Jason L were performed with utmost professionalism, as has been our experience with him during our recent two service calls.

We've had a great experience with Comfort Solutions, and specifically with Logan. He always is so polite and respectful, is calm and can explain things in a way that makes sense, and is so helpful. He really makes having your home serviced a pleasant experience. Thanks, Logan!

Wonderful service, friendly, Mark answered all of our questions so we could understand, not in a hurry took the time necessary to check all the fireplace systems. VERY positive experience and will ask for him again if we need anything!