All reviews for Thomas Brothers Heating & Air Conditioning

My experience with Thomas Brothers Heating & Air Conditioning replacing my entire HVAC system with a heat pump and new ducting was simply outstanding. From the get-go, Elias, the technician, clearly communicated the process and set clear expectations. He was always prompt in responding to my inquiries and punctual with his appointments. Elias showed an impressive understanding of HVAC systems. He efficiently handled all the paperwork for the rebate program and made the permitting/inspection process seamless. Their pricing is competitive. I assure you, you won't be let down with their service.

Today, our A/C went off and the heroes from Thomas Brothers Heating & Air Conditioning swooped in to save the day, with Harold stepping in as our knight in shining armor. Our furnace motor needed replacement and their service was rapid, proficient and affordable for the task completed. It was Harold who initially installed our furnace four years ago and regretfully, we didn't heed his advice about routine maintenance, leading to our motor being packed with dust bunnies, cat fur, and loose paper. Rest assured, we'll be reaching out to them for the necessary maintenance to guarantee we remain cool in summer and toasty during winter. Thanks to these experiences, we're committed to being lifetime customers!

Recently, I reached out to a well-reviewed HVAC service for some issues with my heater. Prior to this, I had consulted with 2-3 other services, all of which suggested comprehensive and costly solutions, even including heater replacement. However, Raymond from this particular service was exceptional. He quickly pinpointed the problem, a Freon leak, and effectively cleaned the coils without insisting on unnecessary services. Raymond's skill and sincerity in fixing the issue promptly and economically won my confidence. I will definitely contact them again for any future heater repair needs! I highly recommend them.

My old air conditioning unit completely broke down and needed replacement. I reached out to several local HVAC companies for quotes. A couple of them didn’t show up for their appointments, and one had such a long wait that they couldn’t even provide a quote for weeks. I did receive three quotes, and one company was at the higher end. However, I was really impressed with Keith. He was very thorough in explaining what needed to be done to replace my old AC unit. Keith was always punctual for appointments and quick to answer and return calls. He took photos of the old unit and the setup, and he noted the accessibility of the crawl space to remove the old equipment and install the new one. I was so pleased with Keith's service that I decided to add a new water heater and duct cleaning to my order. Since I was without cooling, Keith made sure I would get scheduled for service as soon as possible during the busy holiday season. My new AC was installed right after the New Year. The installation team arrived on time, and they were courteous, friendly, and professional throughout the process. This installation wasn’t the easiest for them, as they had to crawl under the deck to access the crawl space. It was tight, so I know they worked hard. Despite that, the two-man crew had the old unit out and the new one in much quicker than I expected. When they finished, there wasn’t a single scrap of debris left behind. They even thanked me for my business, which I really appreciated. The duct cleaning was scheduled for later, and once again, the crew was polite, friendly, and professional. They faced some challenges due to the layout of my older house, but they did an excellent job. After cleaning, the airflow improved significantly. With the new AC and clean ducts, I no longer have cold spots in my home, and I enjoy consistent hot water on demand. No more cold showers! Every person I interacted with during this process was incredibly professional and nice. I truly felt like a valued customer. I will definitely return for all my future HVAC service needs.

After getting three different estimates for our new air conditioning system installation, one company stood out in taking a keen interest in the job. They took the time to measure our house to ensure the right system size and informed us about possible tax credits. The work was executed skillfully and professionally. In addition, they took the time to teach us how the new system works. Their quote was on par with the other two we had received. We chose this company over the others because of their superior customer service and professionalism. We couldn't recommend them enough for AC repair services.

I recently had an HVAC system designed and installed at my home, and the experience was fantastic. The technician ensured that we had the right amount of fresh air circulating, keeping indoor CO levels well below the recommended threshold. He also installed a top-notch filtration system, hospital-grade quality, to help with my sensitivity to seasonal pollen. The design effectively sealed the house and maintained positive pressure, preventing any outside pollen from entering. The technician explored several design options to meet my goals while accommodating different budget levels. He was enthusiastic and knowledgeable, taking the time to explain how each setup works, what their functions are, and the implications of any changes. His attention to detail and commitment to high-quality work were impressive. I'm very happy with the service provided.

I appointed Thomas Brothers Heating & Air Conditioning to check out my furnace that was refusing to start. Previously, I had interacted with several of the 'big shots' and felt like they were just after my cash. None of them were interested in discussing the issue whenever I tried to explain the problem, and they were too eager to send someone over to handle it. Then I found out about this company and knew from the first call that I wanted Miguel to come and take a look. During that initial conversation, he was guiding me through troubleshooting and was genuinely trying to understand the issue before he arrived. Once Raymond was here, he completely dismantled my furnace and thoroughly inspected it! The best part, in my opinion, was that he detailed everything he was doing step by step and took photos to precisely show me what he was referring to! He was able to identify the problem, fix it, and even discovered additional potential issues that would have become problematic down the line if not for his comprehensive examination, and he resolved those as well! When Elias had finished the job, he pointed out areas to keep an eye on for maintenance, which is incredibly useful for me as a first-time homeowner in West Jordan and having only owned my house for a year! This team is truly exceptional at what they do, and their wealth of knowledge in their trade is evident. These guys will be my go-to for all my furnace repair needs from now on! You should definitely give them a call!!

When my AC stopped working in West Jordan, my father-in-law recommended Thomas Brothers Heating & Air Conditioning. My old air conditioning unit was about 30 years old, so I decided to get a new 5 ton 14 SEER system installed. Elias and Keith were very knowledgeable and explained everything clearly during the installation. The price was very reasonable, and they made sure the job was completely finished, even running tests afterward to be sure everything worked perfectly. They also left my home even cleaner than before they arrived, which really impressed me. Now my house stays cool, and the best part is that my zoned HVAC system is connected to my Apple Homekit using Emerson Sensi WiFi Thermostats. I can adjust the temperature from anywhere with my phone or by using voice commands. I highly recommend this company if you need HVAC service or are thinking about upgrading your old system.

I recently had a new furnace and air conditioner installed by Thomas Brothers Heating & Air Conditioning. Harold was very knowledgeable about the right equipment for my home. He clearly explained the advantages and disadvantages of different options, helping me choose the best fit for my needs. There was no pressure or feeling of being upsold on unnecessary items. They arrived on time and did an excellent job. They were very clean and left no mess behind. They truly understand their business and care about the customer, ensuring the job is done right. Very honest and trustworthy. I highly recommend them and have already referred them to others.

Words fail me when it comes to describing how beneficial Elias and his team were for my household. When my furnace decided to break down on the chilliest night we've seen in West Jordan, Elias offered me an unbeatable deal on a superior quality furnace. His team showed up right when they promised and their performance was outstanding! They installed the furnace faster than I expected and took the time to answer all my inquiries. I highly endorse Thomas Brothers Heating & Air Conditioning! I'll be enlisting their services for more furnace-related tasks in the near future. If you're in need of furnace repair, I suggest you do the same! A big thank you to Elias and his team!

We hired Thomas Brothers Heating & Air Conditioning to install several ductless mini-split heating and AC units in our rental apartment. They offered us the most competitive price compared to all the contractors we reached out to, and they provided an even better setup with high-quality equipment and excellent installation. From start to finish, they exceeded our expectations. The team was knowledgeable and polite, ensuring that we understood how to operate the equipment and addressing all of our questions. We highly recommend them!

We have always been very happy with the HVAC service we’ve received. Our original furnace and air conditioner were installed in our home in West Jordan many years ago, and just recently, they put in a new energy-efficient furnace and AC for us. Our old system was still running well, which I believe is because of the great maintenance and care we got over the years. Whenever we had an issue, they were easy to reach, even for emergencies or after-hours calls, including weekends. The office staff, technicians, and sales team are always friendly and helpful. They also remind you about your appointment before the service day. On the day of the install, Miguel called 30 minutes before arriving to let us know he was on his way. After finishing the job, Miguel and the installer took time to explain what was done and how to use the new equipment. Their prices are fair, and the salesperson gave us several choices for equipment and explained the differences clearly. I highly recommend their HVAC services.

elias came out and gave me a really detailed estimate for a new furnace and ac system. he explained all the options in a way that made sense, and we picked the best setup together. i compared five top-rated hvac companies and made sure to get estimates for the same equipment and model numbers. thomas brothers heating & air conditioning had the best overall price. even more important, their history with warranty repairs was great, with lots of positive reviews. i noticed other big companies had a lot of complaints about warranty work, but not here. they're also a family business with decades of good service. installation by miguel was super careful and tidy—he arrived on time, kept in touch, and showed me how to handle maintenance and program the thermostat. he even helped set up the humidifier and made sure everything was spotless, using drop cloths to keep the place clean. this was the best service i've experienced. i really did my research—choose them, you won't regret it.

i am very pleased with the furnace system installed by thomas brothers heating & air conditioning. the new furnace works great and runs really quietly. i was looking for a central heating setup, but i was concerned about losing too much headroom in my basement because of the ductwork. miguel, who came out for the estimate, listened to my concerns and came up with a plan that used the least amount of space in the basement. a few days before the installation, elias visited and went over the ductwork and vent placement with me, answering all my questions. during the installation, the crew was careful and thoughtful about where they put the ducts, returns, and vents, always making sure i was comfortable with every step. they were very professional, cleaning and vacuuming before they left. everyone i interacted with was knowledgeable, friendly, and really listened to what i needed. i highly recommend them if you need furnace repair or installation.

My spouse and I had a fantastic experience with this furnace repair service! We had both our A/C and furnace units expertly installed just in time for a family gathering. Miguel, our friendly no-pressure salesperson, made the process simple and quick to schedule. Furthermore, the efficiency of our skilled installers, Keith and Harold, was remarkable. We were pleasantly surprised by the follow-up messages checking our satisfaction. There are numerous options when it comes to picking a furnace repair service in West Jordan, but I suggest you try this company first! You won't be let down!

Absolutely the best in the business! Thomas Brothers Heating & Air Conditioning is a dependable company known for their great customer service. Today, Raymond came to my house to handle a warranty repair on my Bryant air filtration system, and as always, I was very impressed. The expertise and friendly service from Raymond and the rest of the team have always been excellent. I highly recommend them to anyone who needs AC repair or home comfort system services. Years ago, Raymond helped me solve a moisture issue in my house by installing a custom whole-home dehumidifier and air exchange system. Now, I rely on them for regular maintenance on all my home systems, and they have installed or serviced almost everything—furnace, AC, air filtration, dehumidification, air exchange, water softener, water heater, exhaust fans, and smart thermostats.

When I called for furnace repair, I got to speak directly with someone from Thomas Brothers Heating & Air Conditioning. Over several projects, they've been really helpful. When we moved into our place in West Jordan, the furnace needed some attention, so we had them clean the ducts and do a maintenance check. Later on, when the furnace started acting up, it was still under warranty so we only paid for the labor. When our old AC unit stopped working, their team came out and replaced it, even moving the unit from the back to the side of the house for us. We also decided to upgrade to an on-demand hot water heater, which they installed smoothly. Recently, the furnace at another property stopped working, and since it was pretty old, it was a tough fix. Raymond and Keith worked hard to get it running again. Their prices are reasonable, the quality of their work is top-notch, and they are truly dedicated. If you need honest and reliable furnace repair in West Jordan, this is the company to call.

We recently had some issues with our heater after getting new thermostats installed by another company. One of the zones wouldn’t turn off and the heater kept running. I called Elias in West Jordan, and he came out right away to fix the wiring and connection problems caused earlier. Elias was very professional, explained everything clearly, and made sure our heater was working perfectly before he left. If you need heater repair or HVAC service, I highly recommend reaching out to them. We will definitely use their services again!

Thomas Brothers Heating & Air Conditioning is fantastic! My air conditioner froze up right when a heatwave started. As a first-time homeowner and single mom, I wasn’t sure what to do. After reading several reviews, I decided to call them. Keith got back to me within 15 minutes, asked helpful questions about my AC problem, and gave me the first available appointment. He even arrived earlier than expected and called to make sure it was okay. Keith fixed my AC quickly, and my house was cool in no time! My large dog greeted him at the door, and they became fast friends. Keith explained each step of the repair, which made me feel at ease. He also shared tips on preventative maintenance and best practices to keep my older unit running efficiently. I appreciated that he was focused on getting my AC working, not just selling me a new unit. When it’s finally time for a replacement, I’ll be calling them again!

Thomas Brothers Heating & Air Conditioning are true lifesavers when it comes to furnace repair. I can't recommend Elias and the team enough for their fast response, honesty, and great workmanship. Our furnace stopped working during a cold spell, and they showed up the very next morning. They even provided us with a temporary heater until our new furnace arrived, which they rushed at no extra charge. We were back to having heat in less than two days! The only wait was for the new furnace to get delivered. I am very impressed, and their work is guaranteed! If you need your furnace serviced or fixed, give them a call—you won't regret it!

miguel and the entire team at thomas brothers heating & air conditioning did an amazing job replacing both my upstairs and downstairs ac units. they arrived on time, got right to work, and finished the whole installation in just one day. everything was cleaned up perfectly before they left. the crew was knowledgeable, friendly, and really easy to talk to about my hvac needs. i was very happy with how quickly and professionally everything was handled. their prices were fair, and they delivered exactly what they promised, right on schedule. i highly recommend their services if you need any hvac work done!