All reviews for Thomas Brothers Heating & Air Conditioning

Outstanding customer service! I called late one night because my thermostat wasn’t getting any power and my house was getting really cold. I left a message, and within minutes, I got a call back and was walked through some steps to see if it was a simple fix. When that didn’t work, Keith, their technician, came by the next morning and quickly found the issue. The part needed to repair my AC couldn’t be fixed right away since it had to be ordered, but I was updated promptly when it arrived. Keith came right over and had my AC and heater working again in less than half an hour. I’ve used many other AC repair places before, but none compare. I highly recommend them for anything HVAC-related—super fast, friendly, and professional service!

Absolutely the best heater repair service and products! Whether you need honest, fairly priced heater repairs or a brand new heating system, this team is the best you’ll find. Keith is truly skilled at fixing heaters, and he never tries to sell you things you don’t need. After keeping our old heater working for a while, we decided to upgrade to a new system. We had no idea our home in West Jordan could be so comfortable! The heater runs quietly and keeps the temperature steady, saving us money on energy bills. The installation was smooth, and Keith explained that our previous system wasn’t even installed correctly. He really takes the time to help customers understand their heating systems and never pushes unnecessary services. We trust Keith with the heaters in all four of our homes. We won’t go anywhere else for heater repair!

If you need heater repair or are considering getting a heat pump installed, this is the best place to call. Don’t bother looking anywhere else. Miguel helped us out and really knew all the details, including information about rebates and cost savings. As seniors, sometimes things like this can feel overwhelming, but Miguel guided us through every step of the process and made it all simple and stress-free. We’re very grateful for the patience, knowledge, and professionalism. We’re extremely pleased with the service and would recommend them to anyone needing heater repair or a new heat pump.

When my old furnace stopped working, I called Thomas Brothers Heating & Air Conditioning in West Jordan. Elias came out to check things out really fast, within half a day. Getting the right furnace parts and setting up the repair took just a few days, but the work was already halfway finished before any other companies even bothered to call me back. Their estimate was lower than the other bids I eventually got. Throughout the whole process, Elias kept me updated, answered all my questions in a way I could easily understand, and made sure to leave my home clean—plus, the house felt much more comfortable afterward. He even let me borrow a tool for a totally unrelated project, which was really helpful. Honestly, the experience couldn’t have been better.

This is exactly what you want when you need a local heater repair service. Harold, Raymond, Keith, and the rest of the team really know their stuff—they're reliable and always honest about what's going on. There were no sales tricks or extra charges. When our heater stopped working in the middle of winter, Harold came out the next day, even though they were busy with lots of service calls. He explained all our options, the different prices, and what would work best for us. They managed to install our new furnace just two days after the old one broke down. I highly recommend this company for anyone needing heater repair or replacement, and I would definitely call them again if I ever need help with my heating system.

Recently, I had two new HVAC zones installed in my home in West Jordan. It was a large project, but everything went smoothly. If you’re interested in upgrading your heating and cooling system to a more energy-efficient, all-electric setup, this company’s team is very knowledgeable and offers competitive pricing. With their help, I replaced my old gas HVAC system with efficient Mitsubishi electric units. From the initial planning and design to the final installation, Raymond and his team provided outstanding service and made the whole process easy and stress-free. I highly recommend them to anyone in West Jordan looking for a reliable HVAC company.

I've been relying on this company in West Jordan for my furnace repairs and regular maintenance for a while now. Most recently, I had them come out for furnace maintenance, and during their check, they discovered an issue with my old unit. After a thorough diagnosis, they suggested it might be time to upgrade, since my furnace was getting pretty old. Elias came out to assess my home and listen to all my concerns and needs. After his evaluation, he recommended a Daikin two-stage variable speed furnace along with a Daikin heat pump. The new system not only keeps our home warm during the winter, but the heat pump also helps with cooling in the summer. The installation was scheduled quickly and completed within a couple of days. The team, including Elias and Harold, was extremely professional, friendly, and took the time to explain everything they were doing. They made sure to clean up thoroughly before leaving, so the house was just as tidy as before—except now with a brand-new system in place. While the new furnace and heat pump were a significant investment, I’m extremely satisfied with the comfort and efficiency improvements. We’ve already noticed savings on our gas bill, thanks to the heat pump. Anytime I have questions, Elias is always responsive and helpful. If you’re in West Jordan and thinking about upgrading your furnace or looking into a heat pump, I highly recommend reaching out to these guys. Their expertise and customer service really stand out.

I recently had my furnace repaired in West Jordan and wanted to share my experience. Scheduling the appointment was simple, and Keith was very friendly and helpful throughout the process. The technicians took some extra time to diagnose and repair my unit, but they worked hard and made sure everything was fixed properly in the end. The team kept me updated and made sure I understood what was going on with my furnace. The warranty refund took a bit longer than I expected, but it was eventually handled to my satisfaction. Overall, I'm pleased with the furnace repair service and would recommend them to anyone in need of heating system help.