Valley Plumbing Heating & Cooling

It was the first day of an 8 day vacation in late October, on the other side of the country, when we learned we had a mainline water leak. Valley/Towers Plumbing was the second place I called after the first place told me that they were scheduling emergency bids for early December. (First one was a referral, I found Towers via web search, confirmed they were solid with the BBB, and looked at online reviews.) The scheduler at Valley listened as I explained my predicament, promised that we could figure this out long-distance, then scheduled an estimate appointment for the next morning. I received a call from the estimator before lunchtime. I had sent my parents over to my house to let the estimator into the house and he kindly explained everything to them and then called me to review all the same details. The best part, he was able to schedule a crew for the very next day to do the repair! The crew was fantastic! Since we didn’t get to see the work in person, we’d almost not know that they had dug three giant holes in our yard as we returned home a few days later. They cleaned up very well, took care around our plants, and sent detailed photos to show the work in progress and the completed results. I think I spoke with three different people in all and each one was so courteous, empathetic for our situation, and very communicative. I would absolutely recommend this crew to anyone and am so thankful that the first plumber didn’t work out because I got to work with this team instead.

Keaton did an amazing job installing and turning on the new water heater. Thank you so much for the great work!

I can’t see enough about how pleased it was with the service by Valley plumbing. The technicians arrived on time, were wearing nice clean uniforms and were extremely polite. They got right down the business. Had the toilet installed within 20 minutes and were on their way. Upon leaving, they were very polite and thanked us for requesting their services. The technician shared a little bit about his past and was very interesting to talk to. I highly recommend Valley plumbing for your needs.