Constraction reviews in Barton, Vermont

The customer service is excellent. A real person with knowledge actually answers the phone and helps you. Their product is remarkable and easy to use. Don't go anywhere else.

This place has got to be the best business experience I have ever had. I did my first install as a DIY radiant heat novice and I was constantly on the phone asking for help. Everytime they were patient and professional. Years later I love this system but messed with my thermostat and burned out a fuse. I called to see where to buy one and they offered to send some to me right away. Please use these guys and keep them in business!

Buyer beware! I bought my floor heat system from Radiant. It worked for a short time. Then the pump that circulates water from the water heater to the heat exchanger broke. It was the middle of winter and the lack of heat caused my Manabloc manifold to burst open spraying water everywhere. At first I didn’t know why the heat stopped. Turns out the impeller in the pump was defective. Not only did I not get any help from Radiant, I was told “ our equipment has never failed, therefore it cannot fail. The house was still not ready to live in so I was not there at the time. I came in to find water everywhere. I would caution anyone who considers using Radiant to find someone who stands behind their product, instead of “ we have your money, now get lost! “ like I said. Buyer beware!

The initial unit they sent was leaking due to a faulty connection by the company. Wasn't leak tested. Also, pump was installed backwards. Questionable quality control. I was able to talk to someone and they did send a replacement piece with a 2% discount for my troubles. I went with this pricier set up to save me time, but it ended up costing me more time than building myself. It has been working for 3 weeks, hopefully this will continue.

Radiant Floor Co is an amazing company that truly cares about the products they sell and isntall. Rick helped me design and walk through every aspect of our home's heating system. 3+ years later, he is still available to talk about aspects of the system, minor adjustments, and optimizing everything you have set up, or adding to it! This is an A++ company - not only is the customer service out of the park, but their pricing is also very reasonable. Thank you!

They are some of the easiest people to work with.So friendly and willing to help you with your needs. Makes you feel that you are the most important person at that time. You always get a real person on the phone. I wish all companies did business like they do. I always brag about my system. Thanks

For over a month after install I had problems with their system not heating my domestic water unless I hit a backflow valve a couple times. First they said valve was dirty and to clean it (it was with their solder), still did not fix the problem. Second they said to put a whole house filter on ( I did), they even brought up about my ph of my water was too high.still didn't fix it. Third, I was put on the phone with a different person, the guy was very very rude and also raised his voice at me like the problem was me, I hung up the phone on him. Called the next day to start over with him. Finally sent a new valve, had it installed (80$). Fixed the problem, asked to get reimbursed for the faulty original valve, they said no, it was my problem. I don't get it, spent a lot of money on their system, they should've paid to the labor $ to have the valve replaced. I think they just could not believe the system could be bad, heck I don't know. Would I buy from them again?, probably not!

Do Not Buy From This Company. And if you have bought from them already, contact a local plumber and make sure its up to code. They sent a system to me that was not compliant with my local codes and the plumbers I used said it was a pretty big
no-no. They also said they had mailed replacement part but those still haven't showed up. Multiple leaks and just horrible customer service after the system was installed and I called out the mistakes. I will be contacting the department of commerce in my state and the state they are in. If they are not going to follow local building codes they can be sending these systems around the country. Very dissatisfied