Call The Whale (Plumbing Heating Air Electrical)

Highly professional and efficient. Punctual. Excellent communication. I have absolutely no criticisms or complaints. I’ll certainly continue to use the services of the Call the Whale staff. An exceptional company in every way! AND the company sends thank you gifts to its customers! So impressive.

My wife and I just bought a new home in Williston, that was in immediate need of a full replacement on our heating/hot water system. I reached out for numerous quotes, and The Whale was a clear and easy choice.

A technician was available same day to provide a quote the day I first called, and were able to replace the full system within three days of moving forward with our deposit.

Nic & Isaac, who performed the work, were professional and diligent. I had a lot of questions about the new system/investment into my home, which they (& Jennifer + Jordan) were more than willing/able to advise me on.

Overall, we are thrilled with the work done, and despite being a bit pricier than other quotes, you do get what you pay for. Fast, quality work and peace of mind. I trust that if any issues arise in the future that they've got my back.

Can’t speak highly enough of the professionalism and skill set of the technicians. They were timely, great to work with, and knowledgeable.

Only leaving 4 stars and not 5 due to transparency with cost. I unfortunately had damage due to frozen pipes, which required insurance involvement. Given the fact the this company doesn’t itemize any material cost, it made it very challenging to see exactly what we were spending money on.

In my case, I had about 30’ of copper pipe removed and replaced with Pex. I had separate contractors come in and remove Sheetrock and insulation, so all plumbers needed was to get to the pipes. Call the Whale wasn’t able to tell me how much the materials costs, but from researching multiple sites, the materials averaged out to be about $300-$500. They charged $4,800 for the service. I’m not familiar enough with plumbing to know what labor costs are and whether or not $4,500 is accurate for labor, but it definitely made it challenging to work with insurance.

In short, if you’re not having to deal with insurance, I would highly recommend this company. They truly were incredible to work with. If you are need of transparency with cost and want more than trusting fully in a system or algorithm to give you a number, you maybe look elsewhere.