Sam & Sons Services

German was prompt; in fact he arrived 30 min early. He assessed the A/C problem through diagnostic testing and manual labor. The problem could not be resolved the same day due to the compressor being overheated and could not be properly tested. When German returned, he completed the testing and installed the replacement parts which resulted in the A/C system working again. He answered all my questions and addressed my concerns so that I felt fully informed and aware of the lifespan of the compressor and when it should be replaced. He was truly professional and courteous. Job well done!

This issue has since been resolved. Sam, the owner, came out to my house to apologize for how the plumber treated me. He refunded a large portion of the bill and signed me up for a free year of a service plan for my HVAC unit.

I had a leaky shut off valve. I called Sam & Sons. The plumber came & I was on a conference call. I put the phone on mute & walked him to where the valve was leaking. He then started to tell me how awful the issue is, & how he might need to rerun the line because of how close to the wall the original line was. Which is true the copper line was so close to the wall the concrete had been dug out to have room for the original valve. & he would also need to replace the outside faucet & vacuum breaker. He then showed me an invoice that was completely illegible, as I'm still on my conference call. He told me he would try & do it the least expensive way but he also needed to get a permit & inspection. He handed me the invoice & to my regret, I initialed everywhere he told me. He told me about all the discounts he was giving me, I told him this seemed expensive & that I had my entire pool liner replaced for about the same cost. He just kept talking about having to get a permit & inspection, so I'm thinking most of the cost is because he to cut a water line & get a permit & inspection. He said he wanted to check the rest of the water valves in the house to see if there were any issues with the rest of them. Telling me that it was probably pressure that caused the leak so it was likely other valves were affected. I didn't have any other leaks, but he did something to one of the valves & when I turned the water on it was black, so he said he needed to replace those as well. He then hands me an invoice of $3,234.38. Mind you he was only at my house an hour give or take 10 minutes. I told him again that it seemed expensive, but I assumed he was being fair & honest with me. The next day I called the office & asked for a typed version of the invoice. I paid $776 for about less than a foot of 1/2" copper pipe, you can get 10 feet from Lowe's for $13.68. I paid $489.12 for a cut off valve that costs $10.98. I paid $376.50 each for 2 valves for the bathroom sink (remember the black water), they cost $9.98 each. And I paid $285 each for 2 supply lines in the bathroom that cost $4.98 each. For a total of $2,588.12 for parts which cost a total of $54.58. Add to that the labor charge of $256.50 + Permit/Inspection for $389.76. I emailed them & asked to justify the costs. They had the plumber call me back. I was in a meeting, so I texted him to leave a message.
He sent back: "Got you're email, we give all prices up front, & if the costuner approves the work we do it, in additional I did the minor rebuild fir you free, & just make sure you explain to fox that you approved each task & it was a holiday, in additional here are just a couple of pictures that I took with the prices & you're approval before the job was dive that you approved the work. So I would as you are military, & are a upstanding citizen as you served,just make sure that you explain to them the entire job or I will, then I'm quite sure they may ask you why you approved the with then wanted to complain, in additional, the prices are labor & Warranty. Libel on a company is also illegal. Here are a few pictures fir you. I look forward to you're next move. You were charged fairly."

!!! BEWARE OF THIS COMPANY!!! THEIR ESTIMATES ARE EXORBITANT!!! My elderly parents hired Sam & Sons for several jobs including; small plumbing repairs, small drywall repair/painting and insulation/weather proofing. I am an experienced plumber and carpenter and have worked for commercial contracting companies. Unfortunately, my parents didn't inform me that they hired someone to perform the work until after the fact. I learned after my mother contacted me to inform me that one of the exterior pipes that S&S had replaced had frozen and subsequently, they had no running water to their fixtures. I made the trip out to their house (I don't live close) and inspected the pipe to find that the insulation was poorly installed (gaps exposing the copper in several sections).

I contacted S&S to explain the problem and they sent a rep out to inspect the issues. The rep agreed that the insulation was not installed the proper way and that he would have someone from the office contact me to set up an apt to have a a technician come back out to resurrect the issues. Two days passed and I still didn't get a call so I contacted the rep and left a message. I'm still waiting to hear back from him.

Meanwhile, I reviewed the invoices and completed work on the other jobs my parents hired S&S to perform. I was beside myself at what I discovered. In my professional experience, the price that S&S charged for all the work performed was AT LEAST 3 TIMES what should have been charged and the completed work was mediocre to poor in terms of quality.

Bottom line: AVOID THIS COMPANY THEY WILL OVERCHARGE YOU!!!!