NV Kitchen and Bath - Alexandria

Bueno

I hired NV Kitchen and Bath for a kitchen remodel. While the quality of workmanship deserves 4 stars, the overall experience—especially the communication and project management—was extremely poor and merits only 1 star. I'm settling on a 2-star review overall.

The estimated timeline for the project was 3–5 weeks. About 90% of the work was completed within that timeframe, which I appreciated. However, delays related to the window installation—and more importantly, the repeated miscommunication and lack of follow-through from the project manager—made the experience frustrating and stressful.

There were numerous occasions (at least 10) where I reached out to multiple team members and either received no response or was told I’d get a call back that never came. This kind of communication is unacceptable in a professional remodeling project.

Additionally, I found myself having to explain project details to the construction crew—something that should absolutely be the responsibility of the project manager. I had to intervene multiple times to ensure things were done according to the agreed-upon plans.

Regarding the window, I understand NV is not a window manufacturer and depends on third-party suppliers. However, once it became clear that the original supplier had no ETA on delivery, it should have been NV’s responsibility to proactively find an alternative—not just wait it out. When the window finally did arrive (damaged—not NV’s fault), they ordered a replacement, again with no ETA. Only at that point did they finally seek out a new supplier. Unfortunately, the project manager gave incorrect specs to the new vendor, and after waiting another month, I discovered the replacement window—one I had already waited over four months for—was wrong. Why the project manager failed to follow the documented plans is beyond me.

Construction began on July 2nd, and as of now (late September), the project is finally 95% complete.

If you decide to work with NV Kitchen and Bath, my strong recommendation is to avoid working with Victor as your project manager. Communication was poor throughout, and it significantly impacted the overall experience. Choose a different PM if you want a smoother process.

****Updated 3/16**** Sounds like NV has fired a bunch of the people working for my project without telling me, nor giving me anyone to work with. I am still waiting on the project to be completed.......

Love my new kitchen! The team at nc kitchen design was great from start to finish. Omer and Rene were hard workers and know their stuff especially tile work. Melissa is a delight to work with and did a great job helping me pick out products, colors and accommodating. Ali paid close attention to process and followed through on job details. Thanks to all!