Appliance Repair reviews in Annandale, Virginia

Solomon was polite and patient in explaining the issue with our HVAC which he fixed quickly. Great service.

I was not happy with the service at all. My fridge had issues for a whole month, and 2 technicians came to work on it. However, it seems they didn't document any notes on the refrigerator's problems. The third technician never showed up, forcing me to cancel the appointment at 9 pm since I won't be a standby customer. The fourth technician, Hamayoon A., spoke to me unprofessionally, expecting me to know the parts and pay a fee despite having a warranty for free repairs. When I confronted him, he raised his voice, hung up on me, and filed a complaint against me. Dealing with four technicians without proper documentation was frustrating. Despite that, I called customer service to send another technician, but they informed me the next available one would be next week. Reluctantly, I allowed the disrespectful technician to come to my house, and he left without updating my parents. Hamayoon seems like those guys who doesn’t know how to respect a female because the way he was talking over me was uncall for. I usually don't write bad reviews, but waiting a month for refrigerator repairs and dealing with unreliable and rude technicians is unacceptable.

Sears, improve your service because your products aren't cheap. If issues arise again, I'll take my business elsewhere.

Thank you,
Urmi Alam

We were fairly sure that our dryer needed a belt because the drum would not turn. That was not included as a problem in the drop down list. Also, a rough estimate online of cost to replace a belt would be helpful. We chose not to have the repair because of too high cost.

Obediah is competent, keeps you informed on the progress, cleans up thoroughly afterwards, & I'd welcome him back anytime to fix my appliances.

Mr. Aziza was very courteous and professional. He arrived earlier than expected based on the tracker. Of course our appliance did not exhibit the problem that we experienced twice, while he was troubleshooting, he continued to try to provide service by initiating a research ticket for the parts that are likely the cause. I appreciated his work ethic and attempts to resolve our appliance issues. Thank you and thank Mr. Aziza for me.

Probably one of the most thorough check-ups and upkeep servicing we've ever had for our air conditioner. Very impressed with technician.

We had asked for a repair person to defrost our refrigerator, purchased for $3000.00 in 2015 and a problem every year since. But the person who arrived did not know how to do that. Told him did not need routine maintenance as that had been done. When he pulled the refrigerator out there was no dust on the floor and he opened the back panel, briefly vacuumed for seconds as there was no dust- even though I told him we did not need that. Thought perhaps he was looking for something to be wrong- no- he was doing what I said we did not need. Now we were charged $198.00 for absolutely nothing and perhaps 5 minutes of his time. Also, when I asked if there was anything to sign, he said no. So why did we get a "copy" of nothing as we did not sign anything? We've been Sears customers for 62 years. It is sad to see what has happened to this once respected business. And no matter what I try there is no way to actually talk to anyone. Numbers that once worked take me to the same recorded location.

My husband and I were very impressed with how Mustafa asked the right questions to understand the problem with the freezer that caused it to ice up and leak all over the floor and he was able to diagnose what needed to be done. He also conferred with his manager and followed his advice to ensure everything that could be done was done. When he was finished, he had me take note of when to plug the freezer back into the outlet and when the food could be transferred back into it. He also checked out all of our other appliances that were covered under warranty and suggested that I make an appointment in January to have all of them inspected.

The Sear’s technician who serviced my lawn mower arrived on time, explained what he was going to do, diagnosed and corrected the problem efficiently and quickly. In addition he provided me with valuable mower operating tips and advice. He was personable and helpful. I would recommend this service technician to anyone.

My freezer still is NOT making ice and there is no water in the ice maker. Sediq told me to put baking soda/coffee grounds in to take up the smell which he thinks is from some hairline crack in the walls? Not working. He said I may need a new ice maker and to wait for 24 hours to see if it makes ice. It's been 9 hours and there is not a drop of water in the ice maker. I am frustrated and have company coming. He did not want to move the refrig out from the wall to check the lines but I insisted because it smelled like a coolant leak. But nothing was wrong there.

Sediq is excellent. He quickly identified the problem and clearly explained it to me. He is very good.

Technician was polite and professional, and quickly resolved the issue - an adjustment needed to be made.

I am not happy with the Techician he found the issue but he did not fix it he said that I have to fix it by myself if he fixs I have to pay him $50 for fixing I paid for my refrigerator insurance but they did not want to cover this

The service was through Choice Warranty. The technician spoke on phone 30 Mins before coming and he was rude demanding deductible over phone first before even coming to the house. So, I called Choice Warranty and cancelled. Technician never came to the house but he put my signature on the trip sheet without my knowledge and emailed me estimate and receipt, which is FRAUD. I am planning to file a police or consumer protection complaint so others are not affected. Be careful when you deal with this company.

Very knowledgeable and efficient. Took time to explain problems and the repair

Absolutely rude and unprofessional (both tech and company). I will never let him into my house again.

I have had them do other work for me before. Have been satisfied, until today. The technician as soon as he put down the tool box next to the failed air conditioner, which was under a Home warranty company, had declared that the company would decline the warranty. He seems more interested in getting the 85.00, and leave.

The Sears technician was on time, professional and knowledgeable. He answered all of my questions and provided suggestions. Most of all my dryer is now working properly. Thank you.

2 times I had to have techs come to ID the same issue, and still the part was not ordered and ready to install (1st guy did not report the issue, and the 2nd guy had to re-discover the same thing). the other issue was that both times, the techs walked into my house thinking that they were there to rpr a range oven, instead of a microwave. Very disconcerting and does not inspire confidence in the whole operation, that the reporting of the problem was not logged accurately. So, that's why I cancelled the home service agreement.

Musafa was excellent. He arrived on time and was very clear in explaining our options. He is honest, industrious, and thorough. He’s an outstanding employee for Sears

Tried to pressure me into a repair that would cost more than if I bought a brand new dishwasher. Absolute scam.

Didn’t take his headphones out. Just looked at my dishwasher and said it was an issue. Did absolutely zero diagnostics.