Constraction reviews in Chesapeake, Virginia

I had a water heater upstairs burst and flood almost my entire downstairs. I had called ServiceMaster and they had a team out within a couple hours and started pulling flooring right away. They were very thorough with making sure every area was dry before pulling equipment. They were early to every appointment they had set, and if an opening came up before an appointment they called to try and get there sooner. Very personable staff.

First off, my house was totally trashed by a plumbing problem. Total disaster. We called Service Master at 3am... they fit us into their crazy schedule on a Saturday, and arrived at my house in less than 10 hours from that call. That day cleanup was handled and they installed fans throughout the house. They were kind to my animals, and my family. I received several phone calls a day from them ensuring everything was up to my standard. I was totally blown away by their service and I would use them again should anything go wrong with my home. Highly recommended from me.

I needed a complete pack-out of my downstairs so that I could get my hardwood floors sanded and refinished due to water damage. The ServiceMaster team did an exceptional job with packing up our furniture and belongings, storing them safely and returning them right on time. I really enjoyed the entire team and they were so professional. Thank you for your help!!

Outstanding performance from all involved in removing all water damages in our home. Employees returned every day as stated, exactly on time. Thorough examination of all water damaged areas done every day. Equipment needed for drying of floors, ceilings & closets over 3 days were very well maintained & very clean.
Staff explained everything & answered all my, sometimes panicked, questions every day!
Service Master is & always will be, our only business to handle situations in our homes.
Facial Masks were always worn & they maintained Social Distancing. I am a R.N. and this showed Service Master’s excellent training during this pandemic towards their employees & customers!
We highly recommend Service Master for water and/or fire damaged homes.
Kimberly O’Brien
Virginia Beach, VA

My husband and I came home at 3pm on 12/1 to it raining inside our kitchen. A pet had turned on the water and overflowed the tub over the kitchen & living room. We were shocked, in complete disbelief and honestly we didn't know what to do other than start cleaning up water. I got off the phone with USAA at 4pm, was contacted by ServiceMaster at 4:45pm. They had a team at our house before 6pm. Upon arrival we showed them what happened, they explained their process and got right to work. They had the majority of demolition complete and dehumidifiers running by 10pm.

ServiceMaster of the Southside not only had a prompt response, they were kind, professional and took the time to help us process the fact that we were about to see our house torn apart. Everyone we communicated with from Lauren in the office, the guys here daily and Drema who called us asking for feedback, were professional, kind and sensitive to the situation we were going through. (Everyone also had an amazing sense of humor and they were all more than happy to laugh and joke with us, once we were ready to do so.)

The team did an amazing job of getting our home dried out, but beyond that, they took care of us as people. They were sensitive to the fact we were dealing with damage to our home, were still in shock and were holding together by just a thread. Seeing someone come in like a tornado and rip apart your home can be traumatic, but these guys seemed to truly care about what they were doing. They protected our personal belongings and tried to minimize the resulting mess. The team at Service Master was extremely thorough. They continued demolition until they were sure our home would be able to dry out to the appropriate levels. They answered tons of questions (most were probably irrelevant), laughed with us, loved on our dogs, communicated everything they were doing and even gave us some awesome advice for working with the insurance company. They truly went above and beyond anything we could have expected, and made what started as a tragedy feel manageable.

For ServiceMaster of the Southside:

These guys deserve some kudos or something! I'm just sorry I don't remember everyone's names, but I do have names and dates from the texts so please make sure everyone involved knows how much we appreciate them!

12/1 - Gabriel & the second on call person. Thank you both for calming us down and knowing exactly how to proceed when we were honestly lost. Thank you for laughing with us, accepting our silly coping mechanisms and answering 9 million questions that were probably beyond the scope of your job. That night you guys were truly a ray of sunshine when we didn't know how to cope.

12/2 - Gabriel, the second gentlemen from the night before, a new guy who was shadowing & the guy who came in to remove the countertop and cabinets.

12/3 - Charles did monitoring and immediately contacted his office to have a team come out for additional demo. (Sorry for talking to you the whole time you were there as though you were Gabriel, and thank you for getting everything to your office so quickly.) The team that came out was Matt & Steven I think.

12/4 - Charles did monitoring - sorry for making you wait!

12/6 - Steven ( different one than 12/3) came to do final monitoring and remove equipment. Thanks for joking around with us even more, laughing and getting everything squared away with all of the paperwork!!

Lauren communicated with us daily to make sure we knew when they were sending teams out. She was always extremely responsive and entertained my sarcastic responses over text. (Thank you for that Lauren)

I had such a great experience from the time I called to schedule an appointment until they finished the job. Lauren was so helpful with explaining the water damage cleanup process and Leslie was so friendly and awesome to work with. She was on time and professional and great at her job. I would highly recommend using them for any of your needs and I will certainly use them if I need anything in the future

I had a broken pipe under my house and a plumber looked at it and said there was sewage that needed to be dried before they could repair the pipe and they would get a company to come out, I didn’t need to do anything. After 3 days I hadn’t heard from anyone so I called the plumber and was told they would contact the cleanup company again. Three days later I called them again and was told they couldn’t get in touch with anyone and maybe I should call. I spoke with someone at the cleanup company they recommended who said he had to check his schedule and get back to me, then I called another cleanup company and was told they would check their schedule and get back to me. Neither one every called. Fifteen (15) days have passed! I talked to my brother and he told me to call ServiceMaster. I called ServiceMaster of the Southside and spoke with Shannon the receptionist who transferred me to Lauren. Lauren got information from me and set the appointment for the morning of the next work day. I set an appointment up with the plumber for the afternoon of the same day. Leslie from ServiceMaster arrived at the scheduled time. She was very pleasant, professional and knowledgeable. Leslie went right to work and dried the area. She said after the pipe was repaired ServiceMaster needed to come back and do a muck-out. The plumber didn’t show to repair the pipe. As I waited to get the pipe repaired, Lauren called to check to see if the pipe had been repaired so they could schedule the muck-out. I shared my frustrations about the plumber with her and she showed much concern. Lauren listened patiently to me vent which was above and beyond her job. Three days later, the pipe was fixed and I called and spoke with John who said he was familiar with my case and he would have Lauren set up my appointment. Later that day Dreama called to see if I was satisfied with the services I was receiving from ServiceMaster because she knew I was having problems getting a plumber out. I shared my frustrations with her too about the plumbing company, and she listened & seemed like she genuinely cared. The appointment was set and Gabriel and D came out to do the job, they were also pleasant, professional and knowledgeable. It was a three day job and each day Gabriel came out (with his co-worker) he explained what he was doing and it was such a refreshing experience. After the job was done Lauren and Dreama reached out to me to see if I was satisfied with their services. Yes, everyone I spoke with from Shannon to Dreama, were very diligent in the performance of their job. I would highly recommend ServiceMaster of the Southside to anyone who needs a sewage cleanup and a professional and caring team.

Everyone who worked with me on this project was very professional and respectful. John and James were very helpful and patient. But special note must be given to Leslie! She was a real pro, from the work she provided, to the respect for me and my home. She informed me every step of the way what I could, and should, expect, and she answered any question I had with patience and clarity. She never gave me a pat answer; she would always give it to me straight. She is a rarity in this line of business, and I only hope that this company recognizes the value and the worth of this woman. (Give her a raise..lol)
A heck of a worker, a heck of a person, and a heck of a good job done!

From start to finish, an Awesome experience. The three employees that came out Leslie, CJ and Leticia were unbelievable. They worked for 6 hours straight and when I say hard, that is exactly what I mean they worked hard from the time they arrived until the time they left demoing floors and ceilings and when they left the place was spotless. I would not hesitate to use ServiceMaster in the future if the need ever arises.

This company is absolutely fantastic! I had nothing short of a great experience with them! We had water damage from a leaking toilet and shower and ServiceMaster came in and cleaned it all up! The techs were professional, knowledgeable, and polite. I honestly couldn’t be more pleased with this company! Definitely keeping them around for future projects!

Hiring servicemaster was the best recommendation I could’ve gotten during this difficult time after my house flooded post water heater leak. The front office is a dream to work with, very responsive, and overall a great team to deal with while going through this stressful event. They were extremely responsive in monitoring our water damage, and were professional in every aspect. Gabe the service tech explained everything to us in a polite and educated manner and made us feel like we were a part of the team and not just a job they had to complete. I was in contact with this company roughly everyday for 2 weeks and every conversation was personable and effective. I cannot recommend this team enough to anyone looking for mitigation services. The front office were some of the kindest people I have spoken to in regards to services performed and I would 100% use this team again and recommend it to anyone.

I want to thank ServiceMaster of the Southside for quickly and effectively taking care of the Soot problem (which seemed to be everywhere) in our house. Deanna thoroughly examined and noted all areas that needed to be addressed. The next morning CC and Ashley showed up on time and immediately began to work on the two worst areas of our home. They were very friendly and very knowledgeable of their job. They were both a pleasure to deal with and made me feel very confident in their work. I would certainly recommend this company.

My ac unit had a sudden clog and overflowed causing water damage to two floors. Lauren in the office was very friendly and informative and got me on the schedule right away. Her demeanor really set me at ease and made me confident that I had selected the right company. Leslie & Dave got out here quickly and went straight to work, while wearing masks of course. It was clear that their priority was fixing and preventing further damage which I really appreciated. Leslie was very knowledgeable and answered all my questions thoroughly. They came back to check the moisture levels daily and they were on time each day. No waiting around like some other companies! In fact I was running late one day and Cheryl and Gabe, who were hear right at the start of my time window, were kind enough to wait a few minutes till I got home. Excellent customer service and great workers! Definitely recommend calling them if you have the unfortunate need for water mitigation.

Service master employees were professional clean. I recommend Them to everyone. I would definitely use them again. I had three different crews come to my house a total of six employees and they all were professional.

This is one of the hardest thing Ive went through in my life but Kam and his team showed up and worked late to make sure the water didn't continue to damage my house. They were fast and efficient, they showed up early the next morning and got back to work. Gabriel came in and really knew his job! He analyzed the situation,made sure I had the correct equipment in place to to speed up the process. With his team’s hard work and dedication they were able to get the crawl space dried, it was a big job but they stayed late to get it done. Kam and Gabriel showed professionalism, answered every questions and made me feel comfortable throughout the whole process. They really softened the blow on this nightmare, 10 out of 10 definitely would recommend!

ServiceMaster made dealing with the aftermath of our house fire a lot less difficult than it could have been. They responded quickly, worked with our insurance company seamlessly, cleaned and stored our belongings like they were their own, and helped us retrieve our things on short notice. Ashley was a champ when it came time for us to load up a Uhaul and move our things cross country before our home in VA was restored. We couldn’t have asked for a better person to make our most stressful days easygoing. Thank you Ashley & ServiceMaster!

I want to start this review by saying I have had a lot of contracted workers in my home over the passed few years due to a large addition we have done. Some have been good and some I have had no other choice than to fire (I hated that part)! Needless to say, I was not looking forward to having to have yet another team of people working in my home. However, a large shed fire caused some damage to my home and well, I didn't have a choice.

From the first day when , Deanna came to assess the damage to the final day of cleaning the experience was, unexpectedly, painless for me. Deanna showed up when she said she would and got right to work assessing the home and was even showing me that there was more soot on the walls than I could even see. Within two days of her assessment a team showed up to begin work and on time. They had planned to start in one room of the house but due to my dogs, I asked them to start elsewhere and they agreed without skipping a beat.

I lead them in the house and showed them the area and had a respectful amount of small talk which put me at ease about leaving them downstairs while I went upstairs to work. I would stop every so often and peer downstairs and they were all actively working the entire time. I could hear them chitchatting with each other which allowed me to feel more comfortable because to me that meant they liked each other which leads to better team work!

They let me know when they were leaving for lunch and arrived back shortly yo get back to work. They did an EXCELLENT job and I could tell they cleaned everything from my ceiling to my floors. Literally everything was cleaned, picture frames, baseboards, even the leaves of my fake plants! They left for the day and said they would be back tomorrow.

This second day was when the kitchen and family room was being done. Same as before, on time, gave me the game plan and started working right away. Same as the previous day, they work very well with each other. They moved my furniture with ease and cleaned everything. Even when I went downstairs and chatted with them for about 10 minutes they were working that entire time.

Needless to say, I don't typically do reviews but I felt that this team of women did an excellent job. They were punctual, friendly, and true professionals in their craft. They were all respectful of me. my time, and my home which I can't say for all laborers. Cleaning may seem easy but it isn't when it's done right. It's a lot of work and you have to have a plan to ensure nothing gets missed and these ladies didn't miss a thing.

To Service Master, these woman are a credit to your business and you should hope that all of your employees are as good as the crew that made my house my home again. I don't know what reward system you have for your employees but they need to be shot to the top and should be the model for what punctuality, work ethic, and teamwork look like for your company. I'm certain you would get a ton of positive feedback from your customers.

I hope to never have to call as disaster clean-up / repair company again as the events that lead me to needing on was very scary. However, if I do, I will certainly fight for my insurance company to let me request Service Master as my go to and then within that I would request the following team of women to be the team to complete my work. Starting with Deanna and the team she sent, in no particular order, Keesha Anilao Monds, Ashley Carrol, Sisian Lopez, Matilde and Claudia. I believe the last two are temps but you should change that ASAP. Thank you ladies for making this process easier on me. I greatly appreciate you nd wish all of you the best the future can offer you!

Hello!
I just want all to know that ServiceMaster Fire Restoration cleaning crew, Deanna, Keisha and the others (Leslie, Drew, Ashley, Gabe and Kelsey)were wonderful! Loved their honesty and fantastic work! I observed them cleaning on their knees, and climbing up high to get in the most difficult areas. They were very punctual!
They were cleaning arduously and seemingly, they were enjoying their work.
In essence, they were not just great cleaners, they were great communicators.
I will recommend them to all of my family and friends.
Thank you❤️

We had water damage from a sudden leak and our insurance company recommended ServiceMaster Southside. ServiceMaster sent someone out to look at the damage within a couple of hours after making contact. Their estimate for repairs was very reasonable and the coordination of the repairs went flawlessly. Janette, the Project Coordinator, did an excellent job of communicating and arranging our repairs in a very timely manner. Frencho did our repair and he was AWESOME! He was professional, personable, and did an outstanding job! My husband and I were very satisfied with the work he did. In addition to the quality work, Frencho communicated with us as needed, was very pleasant to work with, did the work in the timeframe estimated, and ensured we were satisfied with the job before leaving. He represents ServiceMaster very well - and at a time when "Good Help" is hard to find for employers, ServiceMaster should be proud to have Frencho on their team!
This was the first experience we've had with ServiceMaster and it was a great one! They will be my first choice if need work of this nature in the future and I would highly recommend them. The whole team is terrific, from Janette (project coordinator), the gentleman that came out to estimate the repair, Savannah (accounting), Dreama (QA), Shannon (customer service), and Frencho (Carpenter). A great team to work with! And most importantly the repair work was flawless! Regarding our water damage, It's like it never even happened!

Since the onset of the water damage caused by two leaks in my water pipes back in September, I have received stellar service from members of the Service Masters team. From the start I have been continuously kept updated by the production managers, office personnel, demolition team, & contractors. In particular, Lauren, Carrie, Cheryl, Dreama, Chris, Wayne & crew (Matt & John) have always been professional & informative regarding various options regarding repairs, scheduling/rescheduling, & maintenance tips. The contractors were respectful of my personal space, safe in regard to the pandemic, & cleaned up behind themselves. The work they performed was excellent. If I had a concern they were willing to work with me to my satisfaction. I also can't forget how personable, careful, & thorough the Pack Out crew (Keesha, Kim, Michael) were. Steven & "Drew" (Charles) were also great. I can't express how happy the team as a whole have made me! Thanks so much team for your professional attentiveness. You are all AWESOME!

I would like to give the biggest THANK YOU to Mr. Dan and his rock star team for installing new flooring and cabinets in my house after I had water damage. Dan is very professional and gave me excellent advice on the direction my flooring should lay (best decision ever). All of my questions were answered in a timely manner and the communication I’ve experienced with this company is by far the best. It was like having family inside my home (The family you actually don’t mind having over). Everyone was friendly and worked extremely hard to complete their daily tasks. The finished product blew me away, phenomenal results!! I would highly recommend Service Master of the Southside if you’re seeking quality work done right and someone who cares for their customers.