Constraction reviews in Chesapeake, Virginia

If I could give negative stars I would!

Do not use this company. They lie and they take 4 times the amount of time to "complete" your needed work. They never really complete your work.

The sales manager leads you to believe that they know what they are doing. They do not! they send you messages promising pricing is set and not to expect anymore charges. That's until you get your final invoice and it's 12 grand more than the estimate. No mention from them at anytime that they did More than the estimate and that it will be more. No chance to give you a choice to accept this or not. When you challenge this they demand payment or you will be sent to collections.

Jon Allison the manager treats you like you are nobody. He has zero respect for your house or the work that took place.

Jon became the project Manager after they fired the first Manager. The first time he stepped into the house was after they were "finished" and there was a complaint about the subfloor. when he did arrive he was rude. "it wasn't his house"?!?!?

That's another issue. The craftsmanship is like a 10 year old do the work. The subfloor was put down with no blocking and you could basically step through the sagging uneven flooring. They tore up an entire room that the protocol did not call for. Intentionally so they could take you for more money.

They destroyed the hallway to the entrance of the house leaving scuff marks, dents, holes and old Duck tape residue all over the paint and wood trim. They destroyed the back door trim.

There are many different reasons not to ever use this company and this review could go on forever if I had the time.

They charged to clean items that were actually thrown out! They lie. They cheat. They try to get as much money out of you hoping you won't call them out. And when you do they threaten to send you to collections. If they do this to the common consumer, imagine the fraud they are sending to insurance companies.

This is an awful company and stay away from them at all costs.

Jon Allison and Service Master cannot be trusted.

STAY AWAY! If they show up lock the doors. You would be better off with the problem you have rather than to hire this shady fraudulent company!

From start to finish, we received excellent service. The Remediation guys, Gabriel, James and Kameron were so kind,caring and professional. Kameron was the one who asked if we were having Service Masters do the repairs. I didn't know that Service Masters did that. After meeting with my Insurance Adjuster, he also said that Service Masters did repairs and he had had several customers use them. We had Rodney Quick. come to give us an estimate. He actually came on my birthday and brought me a balloon. After signing the agreement for an 8 week job, we met with Dan F'at., Project Manager. Work began in early November. Willie and Mike were the workers. Both are congenial, hard working, professionals, who knew their job. They worked well together and I had no concerns that they would do the job right. The running joke was, whenever they did something, they asked how we liked it. My husband would give his approval and they would say, "but what does the boss say (me)?". I also wanted to mention Brandon (and Anthony), who tiled my Master Bathroom. He "worked us in" his schedule to complete my shower. He texted me, daily, to let me know when he would be working. We had other trades come in-Plumbers, Countertop Sales, who blended right in with the workers. Dan was just a text away and was on-site frequently. We highly recommend Service Masters.

I would highly recommend using ServiceMaster. Jessika and Blue along with the rest of the team were all accommodating and helpful to our family during our “mini” job at our house! We will be sure to use them if we are ever in need of any future services!

As a homeowner, it's hard to know when you can trust a company and when you are being taken advantage of. ServiceMaster is a company I trust. David's customer care was extraordinary -- he flexed his schedule for an inspection that worked with my schedule and he offered best practice advice with no benefit to himself. I'm so grateful for the trust I have with this company, which truly wanted the best for me, my family, and my home. In the event of a future concern, they will be my first call.

Susie, Tisha and team were exceptional in taking great care to handle our furniture and belongings with gentle care. They went above and beyond to place everything back and ensuring we were satisfied and didn’t need anything else before they left. They were all friendly and professional. Deanna had excellent communication with us and follow-up on everything to be sure we were happy. I highly recommend ServiceMaster and will use them again if ever the need arises.

My husband and I had the unfortunate experience of having our third Quest piping leak. Time to change the piping and repair the damage from the leak. Enter Service Master. It started with Leslie and team coming to tear up walls and floors that were damaged. We were in great hands with Leslie. She knows her stuff. Then brand new employee, Chase Huddleston, came in as project manager. He was so accommodating and patient. He answered calls and texts promptly. He fixed anything that needed fixing. Brandon and his team of ladies worked quickly to get the drywall and painting done. I hope I never need your services again, but if I do, you’ll be the ones I call. I heartily recommend Service Master.

Jo Legg was assigned as our Project Manager. Our home had substantial water damage. Jo explained in great detail the next steps and time frame when a resolution would occur. She did not disappoint and continued to stay in contact if needed. If we had any issues Jo would definitely find a solution to meet our satisfaction. Believe me she worked around the clock to get the job done. We received awesome compliments from people visiting our home, after the completion of the project. I love my home too, never heard of LVP Flooring, but it was recommended by Jo and it was an excellent choice for our home. Thanks again Jo…. Awesome job!

I am writing this review to share my experience with ServiceMaster of the Southside. Sunday in the very early morning we were awakened by a waterfall coming from the attic. Without getting into the specific problem suffice it to say we needed help very quickly once we stopped the water issue. I contacted my insurance company and they recommended ServiceMaster of the Southside as a preferred provider for water damage restoration. When I called Service Master of the Southside John immediately picked up the phone and took my information. Bear in mind it was Superbowl Sunday, so right there I knew I was in good hands. John had a team out to my house the next day. There was a tremendous amount of work that needed to be done and Justin and Alex explained everything they were going to do and went to work. They were both very courteous and professional while answering my questions as the day progressed. I was particularly impressed when I noticed they took extra care not to damage anything in the house while they worked really hard to remedy the water damage. Over the next few days I interacted with several team members of ServiceMaster of the Southside. I will call out the names I remember. All of them were hardworking, prompt and communicative which made this process way easier than I thought it was going to be. Blane and his partner, Kameron and his partner and Charles. Hopefully I did not leave anyone out, but you know who you are. :o) Again a special shout out to John, Justin and Alex for really kicking this cleanup process into gear. Can't thank you all enough!!!!

After the water restoration team did such an amazing job I decided to use Service Master Of The Southside for the repair and refinishing work. Wow!! Did I make the right decision. The process started with Rodney who came to the house for the repair estimation. He worked efficiently to get an accurate picture of what needed to be done. It was then handed off to Janette who put together the contract and worked with my insurance company to get their sign off on the repairs. Big help!! Once the contract was signed and approved Mike was assigned as my project manager. He immediately contacted me and explained what days his team was going to be at my home to complete each phase of the repairs. After the conversation with Mike it was like a domino effect. Each day that went by the repairs started to happen. Mike and Omar took care of the insulation and drywall. Frencho and Willie knocked out the painting. Mike, my project manager also jumped into the mix to help support his team. Nothing was an obstacle for these guys. They just did what they had to do and never waivered. The sub contractor Service Master of the Southside partnered with to install the new flooring and carpet was greatl. I was extremely happy with the result. The bottom line is the communication with Service Master of the Southside throughout the project was amazing and the quality of the work performed by the team I mentioned above was exceptional.

I had water enter my home through the walls & slab from a neighbors flooded backyard. I was panicked. Danny came to my home the very next morning to assess my situation. He was prompt, communicative, helpful & honest. I was even able to call him a week later to ask a few questions & he answered in terms I could understand. I am so thankful & appreciative of him & his assistance.

Danny was very knowledgeable and helpful in identifying the source of a rainwater intrusion issue at my home. He was then able to coordinate having the right people here to have the repairs made. I highly recommend Danny should you need any of his services.

I want to say Thank you to Service Master for exceptional service rendered by Leslie and Andrew. I woke up Friday Morning and came downstairs to a frontroom flooded from my water heater bursting. After speaking with m insurance company one of the company names that they recommended was Service Masters. I am so glad that I chose this company because the 2 employees that they sent to help me were exceptional outstanding. I was overwhelmed and stressed because water had not only flooded the frontroom but also th closet and also some into the dining room. No matter how stressed I was or how many questions I answered Leslie would say we got it. That's what we're here for. She would always answer my questions with a kind smile and soft tone. Some people don't welcome many questions. I could tell that she really cared about the client and that it was just a job. Andrew was the same. They would stop what they're doing and look me in the face and answer my question. I offered to help them and they said they had it. I had a very heavy 9 by 12 area rug that was soaked because the whole water heater emptied and the rug absorbed it all. If you could have seen them two drag tha rug out of the house. I could tell from this that they were professionals and knew their job well.THANK YOU LESLIE AND ANDREW for making me feel very special and showing so much patience and kindness. I know that I asked a lot of questions but I appreciate you both taking time to address them. You are an asset to this company and I'm very grateful that you were chosen to handle my case. God's Blessings and Favor.

1st let me say I have never had any damage to my house before, so this was a first with water damage. In the 1st couple of days Drew & Alex (I think was his name) came and really took the time to not only explain but listen to my concerns and answered my questions. They shows me their meter and explained where they needed the numbers to be. They offered reassurance when they started ripping out my floors and not a 10 minute halt in things so I could take down my snowman tree. 😔 Kameron came a couple of days and again took time to explain and listen to my concerns. I was struggling with still having moisture in and around the wall area and my cabinets. He explained what he was going to do. Leslie & Alex (again I hope this is his name) came back and again still moisture in the same she repositioned some airflow and explained the numbers were coming g down and believed this would finish the drying g process in a couple of days . Finally Justin came and he removed the remaining fans and dehumidifiers, again extremely knowledgeable and took the time to listen. I keep saying this because many people do their jobs as it’s just a job but each person that came into my house truly took the time to listen and all worked efficiently. My family and I are truly grateful for Service Master & their team of professionals. Thank you for making us feel at ease. Tammy

Huge shoutout to Danny Webb and Ace Fielder for their assistance during a crazy, unexpected water remediation. Everyone from ServiceMaster was wonderful; but these two individuals went above and beyond for my family and I am so grateful. Both are so knowledgeable, thorough, and experts at what they do. Ace explained the estimation process perfectly, understood my concerns, and was so detailed in his work. Danny helped facilitate the remediation and renovations so meticulously and assured me along the way that everything would be better than okay and it was. Everything turned out beautifully. Bonus points? Both of them have personality+ and are a joy to be around. Thanks!!

I have so many wonderful things to say about ServiceMaster, but, the best part was our Project Manager, Alex Carmona!! Everyone involved did a great job and I’m so grateful! With that being said, Alex truly went above and beyond! He is knowledgeable, follows through, and has personality plus! He helped us make great choices in replacement options for what was damaged in our home. Highly recommend ServiceMaster!!

Great Service!!!

They called the day before the job was originally scheduled to say they were available a day early if it worked for me. They came 30 minutes later and knocked it out quickly, gutters and gutter guards replacements on a 2 story house. Christian and Zach were both prompt, professional, cleaned up all of the mess from the gutter removal. No issues at all.

Friendly, professional, ordered the gutters and they installed them next day in under an hour.

I received quotes from 6 other companies. I called Brothers and Mike came out for the estimate. He was very informative and very nice. The young men who came out to install were respectful and did a great job. Diana on the phone was a pleasure to speak with and helpful. I give this company 5 stars for excellent customer service and their work was A+.

I had my the gutters replaced, and leaf guards added, on my entire 2-story house. Everyone I worked with during the process, from estimate to completion, was friendly and professional. They went above and beyond to ensure I was satisfied.

The intake process with these guys was very efficient, the crew that did the work was very communicative and willing to handle some custom requests, and the end product seems like a high quality, clean install. The whole system works great in a downpour! My only issue with the process was that they asked me to pay half the job cost up front in exchange for putting me on the schedule and then they left me hanging with no estimated job date for about 6 weeks. I find this practice among contractors unfair, as it's basically taking a loan from the customer without providing any value in return. If you're going to take someone's money up front, you need to provide a date you can honor.

Great price, great product, great job, pleasant guys to work with! Exactly what I asked for at a reasonable price!