All reviews for Stokley's Services Inc

Technician was very capable and took time to explain the AC system to me. Charges were very straightforward from the first phone call I made before the tech even showed up. He did a few diagnostic checks on my system and proceeded to recharge my refrigerant level. He validated the system was at the correct pressure and the discharge air temperature was within an acceptable range.

I prefer to be on-site with the technician so I know what service I am getting for my money, so the pay at the time of service is understandable to me.

Unlike the prior two reviews, I was a customer and would use Stokley's again if I have another heating or air conditioning repair need.

Stokley’s just finished up the install of my new unit and I’m very pleased to say the least. The quality of there work was fantastic, the guys were all professional, took a sense of pride in there work, and they fixed all the issues I had. The unit runs great. It heats and cools the house quickly and effectively. I’m incredibly happy with the the work they did and will use them again for all of my hvac needs. I will also be recommending them to anyone who needs hvac repairs.

Since I was extremely satisfied with the service and price I received the last time I used Stokley's, I immediately called them when My compressor stopped running.
Called Friday afternoon and had a technician on Saturday at the exact time (10am) they said he would be here.
Jerry was our technician again and I just have to say what a great guy. My dog's, who normally take a while to warm up to strangers, where following him around with tails wagging and even gave him a few kisses. Maybe they saw the picture of the dog on the side of the van. Dogs are a great judge of character.
Once again, completely satisfied with everything.

Had to get my AC system replaced after 15+ years of service from the old one. Stokley's Services provided me with a very competitive quote and did not try to up sale me on anything. Once I agreed to move forward with systems replacement, Stokley's was in constant contact with me to coordinate a date/time for install. The technicians arrived on time, and proceeded to move forward with the install and throughout the entire process, they will very professional and caring about any issues or concerns that I had. Afterwards, they cleaned up their mess, and explained all the warranty paperwork, and systems operations before leaving. They also informed me that if I experienced any issues with the install to give them a call and they will respond accordingly. In closing, I will continue to use Stokley's Services for any AC work in the future. Great service at a great price, and always care for the customers.

Stokely's Services just installed my new outdoor A/C unit and indoor coil (as well as upgraded my thermostat to a smart 'stat'). The work was accomplished in a precise manner by two technicians who were as polite and professional as could possibly be expected. The owner of this company, Rob, seems to have went out of his way to make things happen as quickly as possible when explained my wifes' medical condition and the toll the oppressive heat wave could cause. Kudos to the Stokely Services excellence and compassion.

Too long, not going to read: Honest, quick, reliable, friendly, fair priced, small company with long-term employees. They've been my go-to since finding them two years ago.

In 2020 I was going through AC company after AC company trying to get my finicky Goodman's to function reliably. I called Stokley's and they sent out Jerry. He was the first ever HVAC mechanic who didn't knock on the door after 10min with a thousand dollar repair recommendation. He told me what he saw, what he thought was causing the issue, explained everything at my level and gave recommendations for multiple different courses of action to repair.

A few months down the road, I called for replacement options. Rob Shortt, the owner, spent probably an hour with me on that first phone call talking about different options. They replaced the split unit for upstairs. The only issue was a foot through the ceiling, to which a drywall contractor contacted me that evening to schedule repairs.

A few months later they replaced the downstairs package unit. Only issue with that was some missed caulking on the ducting from unit to wall. Sent Rob an email and the next day when I got home from work, it was taken care of.

It's awesome to talk to an owner (more than just once to make a sale), it's encouraging to see happy employees on-site and in the office. I am happy I found the company and my neighbor I recommended them to is beyond happy as well.

I recently had my HVAC system replaced and while these systems are generally quite expensive no matter who you go with; it’s the customer service, warranty and approach that seals the deal for me. After a horrible experience with American Home Shield and their sloppy, unprofessional contractors doing patch jobs on my system which clearly needed replacing, I contacted 4 contractors in my area and for professionalism, quality, customer service, honest approach and even pricing - you can’t get better than Stokley’s. Their team was amazing and even their follow-up after the install - making sure all was to my satisfaction. Also best warranty of all the companies I contacted. Go with Stokley’s - you will not be disappointed.

GREAT SERVICE ! Stokleys installed my new HVAC syestem this summer. We turned the heat on for the first time and the furnace had a vibration to it. They came out fast and made adjusments. Great Job ! Professional !

On December 31st, 2019 I woke up to a cold house. Called Stokley's, and in a couple hours 2 HVAC techs arrived at my house to evaluate my 20 year old system. Based on my system's problems and age they reccomended a new system. I agreed. On 2 January 2020, 3 techs showed up and by early afternoon had replaced my old system. The techs were polite, professional and answered every question. Thanks Jerry, Angelo, Nick, and Jahmad! This is the type of service I have come to expect from Stokley's and why I have been with Stokley's for over 30 years now.

Stokley's Services recently replaced my air handler, compressor unit and thermostat. They were in and out in less than a full business day and I'm very pleased with the new system! It's running great! The technicians were very nice and professional. They cleaned up after they were finished so that you couldn't event tell that they were there. Would highly recommend Stokley's!

Stokley's has always taken care of my A/C repair needs promptly and professionally. Definitely my go-to A/C company in the Virginia Beach area

I contacted Rob Short of Stokley's Services in June to get an estimate on a full replacement of my existing heat pump system (including ducting) and conversion to an AC/Gas Heat system. He came out and did a thorough walk-thru and provided me a very reasonable quote a couple days later. We discussed when to do the job and agreed that late fall would be the best weather and availability. I contacted him again in early October and received information I needed to get my gas meter installed. We decided on an install date and I put half down on the quote.

On October 26th, Angelo, Dominique, and Marty (a.k.a. NightLight) arrived bright and early to begin demolition and system mapping. I was at work for most of the day while they were here, but I got updates each afternoon on what they got done that day and what they were planning to do the next day. Angelo was the team leader and has a firm grasp on the project status at all times. He kept the task on track and always has a smile handy.

I took the opportunity to informally inspect much of the work as they progressed and was impressed with their level of skill and craftsmanship: Sheet-metal work, electrical connections, gas-line fabrication, air-duct construction and assembly. Everything was done logically, and professionally. I also asked, being that my house did not have gas lines installed yet, that they install the pipe in a path that will make future gas connections for water, dryer, oven, and generator easy to do. They installed capped tee connections in the gas line along the way for my future convenience. The gas line is currently being pressure tested and will maintain air pressure for a few days until the gas company certifies it. That's peace of mind. We tested the airflow in the duct system and every vent had a nearly identical flow rate. You don't get that kind of precision by accident.

When the job was done Angelo made sure that nothing was left behind, the work area was cleaner than when they started, and I had appropriate instructions for the pending gas company certification. I am 100% satisfied with the quality and value of my new high efficiency heating and cooling system. I would (and have in the past) recommend Stokley's to anyone...anytime.

Stokley’s Services did a great job replacing our HVAC system. Technicians were courteous and cleaned up afterwards.

Stokley's did an excellent job replacing my Heat / AC system on short notice 2 days before Christmas and finished up on Christmas Eve. Highly recommend if you need heat / AC services.

Had a great experience getting a new HVAC system installed. Signed the information and install started the following day. They took great care of equipment and left a clean area where they were working. Also, ensured I was updated with progress.

Shout out to Stokley’s and their team. They replaced my AC unit 4 years ago with reasonable cost and great customer service. Last week my heat wouldn’t come on and they advised a repair in lieu of replacement since it still had some life in it. It’s such a relief to be working with a company I trust to look out for me and not take advantage. Thanks Stokley’s!

Stokley's Services replaced my heater pack/air conditioner and installed a new Mitsubishi mini-split heat pump for my garage/workshop in October, 2025. The work was extensive in that it required removal of existing units (one of which was reused) for the main house to allow for rebuilding of a 31 year old HVAC stand. The employees were kind, professional, and knew what they were doing. I am pleased with the appearance and function of the new units and would recommend Stokley's Services to anyone.

Stokley’s has been taking excellent care of my home and entire family including my parents, in-laws, and sister for years. They have always been responsive, professional, and often gone above and beyond.
They most recently replaced the ductwork for our entire system when we identified that it was no longer properly sealed and had been allowing moisture and humidity into the house.
They also assist us with maintaining our systems annually.

Stokley's Services replaced my HVAC and air conditioner in a condo, I had just purchased. The service was amazing! Their staff was so efficient. They followed up to make sure I was 100% satisfied. I was 150% satisfied. This is the best heating and A/C service is Hampton Roads!! Stokley's Services is the BEST!!

Stokleys recently installed a Mitsubishi mini split in our home. I can’t express enough how professional Rob and his crew were from estimate to installation. We now have an excellent well equipped system. The crew always explains things in our terms and they clean up after ever job, Being one of the oldest heating and cooling companies in Hampton Roads they hold high standards for excellence. Providing services for myself and my family for 25 plus years. We don’t ever think of anyone else but Stokleys when we need heating, cooling or even a hot water heater! The office staff is always exceptionally friendly. Thank you Stokleys!!

Stokley's Services has installed, repaired and maintained the HVAC systems in my home for many years. They have been extremely reliable and efficient. Their service technicians are friendly, conscientious, and highly skilled. I knew my downstairs unit was nearing its end of life, and last month it finally stopped working. I called Stokely's and they were there the same day to diagnose the issue and find a way to keep it running temporarily. Ultimately, it made sense to replace the unit, and they were able to do that very quickly. I recommend them highly.