All reviews for Stokley's Services Inc

I've been a Stokley's customer for 30 years. They have installed and repaired HVAC systems for my family. I have always received excellent service. They recently diagnosed and fixed an issue with my A/C. I thought that I was going to need a new system but they were able to fix for a minimal fee.

Great service, great price! Our A/C unit finally gave out after 30 years, so I decided to give Stokley’s a call for an estimate on a new one. I’d heard great things about them, and they absolutely lived up to their reputation! The gentleman who came out was prompt, knowledgeable, and patient with all our questions. He helped us select the best replacement for our home — a heating/cooling heat pump system. Check!

Here’s the amazing part: the unit that arrived turned out to be a higher-end heat pump model — more expensive than the A/C unit I originally ordered — but he didn’t charge me the difference! Check, check!!

I was expecting a long wait due to the supply chain and transport issues that have affected so many businesses in recent years, but my unit arrived earlier than projected and was installed immediately.

The installation crew was efficient, professional, and careful. Our unit sits behind some tricky, detailed landscaping, but they navigated it with ease and left everything spotless — you’d never know they’d been there. Check, check, check!!!

Since the installation, we’ve discovered that this new system runs far more efficiently than our old radiator/boiler heating setup, and our cooling costs have dropped significantly. The house stays perfectly comfortable year-round.

Thanks, Stokley’s, for an outstanding experience — and a price that didn’t put me in the poorhouse! Highly recommend!

This company takes pride in that they have been a family owned business since 1938. Well their train of thought has not changed much since 1938, with their racist, obtuse views on different ethnic & racial diversity.
As evidence by their new radio media campaign on AM 790. The spokes person takes pride in "no hablo espanol". Even-though Spanish is not my first language I still take offence.
Really are these business owners that narrow minded or culturally ignorant where they take pride in isolating potential customers that do not share their racial makeup?

First let me say that the technicians that I have had over the last several years have been very good. Recently called about my AC condenser fan was not running. I assumed it was the capacitor and the technician said it checked out fine and he thought the fan motor was bad. He tried to get the AC unit model, although the data was faded. He did get the data off of the fan motor itself and said he would have the office look for the fan. After two days I was contacted and told they could not match up the fan motor without the unit model number. I was told that since the unit was so old, beyond 10 years, I should consider replacing it. I asked why the motor data would not be sufficient and was told there could be variations. He recommended that I consider replacing it soon because pricing would be increasing substantially after the first of the year and availability would potentially be longer. Recently I decided to look for the motor myself based upon the model data on the motor. I was able to find the exact replacement in 10 minutes online. I was able to successfully replace it myself with little effort. I wish they had put forth the minimal effort to find the replacement as I had.

Had tech Jerry come out to look at my boiler that wasn't working. He said I needed a part and that the company that made the boiler no longer existed and that it was an old boiler. I was told the technician spent about four hours searching online for the part. They suggested I buy a new boiler from them. I searched and found a possible part in five minutes and confirmed the manufacturer still existed but just no longer sold in the U.S. Unfortunately, the technician didn't get the number for the part when he examined it nor did he confirm the manufacturer. I couldn't order it without that information. I said I would meet the technician so he could get the part information that he should have originally gotten and was told the owner, Rob Shortt, would require I pay for someone to come back out. Ridiculous that I would pay for information the tech should have gotten during the first visit. When I told the owner he should have originally gotten the information, he raised his voice, and said "Whoa, stop right there!". Horrible attitude and service. Only redeeming part was Michelle, who worked with me on the phone and was polite.

I called to have an estimate done. Rob Shortt showed up in a timely manner and was friendly. However, he didn't seem too interested in making a sale when I mentioned that I was trying to go through my homeowners insurance. He left and told me he'd send over an estimate soon. @ days after the fact, still no estimate. I called and he said he assumed that if I didn't get my insurance to cover it then I wasn't going to do it. Keyword "assumed". I questioned him assuming and he said it would be best if I found someone else, which I am gladly doing. I don't want a company that assumes anything. Thank you for assuming in the beginning, that way I could find someone who wants my business.