All reviews for CroppMetcalfe

Steven Riley’s professional service truly impressed me. Not only is he outstanding as an individual, but every new service his company provides is always of the highest quality. For me, only they can ensure the safety of my company with complete peace of mind. I wouldn’t trust anyone else. A solid 5-star review!

Daniel Lopez was our technician. Great service! He was technically very knowledgeable. He knew the unit inside and out. He explained step by step what he was doing. We would hire him again. His technical expertise was excellent and it shows in the quality of his work.

We have been working with Cropp Metcalfe for a couple of years and we really like their professionalism and expertise. Technician Kellen Bluestein visited our house after a snow storm ( not fun to have a furnace problem when it is 10 degrees outside) and they came right away. Truly appreciated Kellen's knowledge and insights on what could be done to fix our issue.

On his initial visit, our technician was able to fix our heating system without replacing any parts. He did lots of testing and ended up adjusting the speed of the pumps, which solved the problem. The visit cost $115, which is the base price of an initial home visit.

Raphael was very polite, knowledgeable, and professional. He fixed a problem of air in our heating system and did a thorough inspection of our boiler.

Very happy with his service.

Daniel is the best! He knew what the problem was right away, he ordered the right part and got our space heater back up and working in no time. And he did it all with a smile! If we could give more than 5 stars for Daniel, we would.

Mr. Ford put my mind at ease and provided recommendations. No service performance was needed at this time. The gas company will provide further assessment. Thank you for the service, especially considering the neighborhood road conditions.

We had a heat pump system installed a little over a year ago, including electrical panel updates and an outlet for an induction stove. Every technician who was involved then and for all regular maintenance checks since (zero problems with system!) has been professional, on-time, and patient with my multitude of questions. I appreciate that I don't have to blocl out the whole day and wonder if anybody will ever arrive . . . they give regular updates and show up well within their windows. Thank you!!

I got same day service for a sump pump install after my old one flooded the basement. Price point was expected. Fausto is knowledgeable, friendly, and efficient with his service. After explaining what went wrong with my old pump, he showed me how the new one worked and offered to come back if a smell persisted.

The service was excellent. All the other companies I called (3) offered appointments 10 days or more out. I was able to get an appointment within a couple of days which was important because I was dealing with an electrical issue. I received a call the morning of, before the technician planned to arrive, and the technician arrived on time. He quickly and efficiently diagnosed and fixed the issue. The technician was very pleasant.

José was amazing, he kept me fully informed of everything that was going on with my system. He was very pleasant and wonderful to work with. I highly recommend Jose and think he does a great job.

Our furnace stopped working on New Year’s Eve morning and we were told by multiple companies that no service techs were available until New Year’s Day afternoon. We made it through a very cold night with space heaters and low expectations.
Then CroppMetcalfe surprised us. They called around 9:00 AM on New Year’s Day and offered to send a technician within 30 minutes. The tech arrived promptly, diagnosed the issue quickly (a loose wire), fixed it on the spot, and that was it. No upsell. No pressure. No scare tactics.
We even had an extra filter on hand, and he kindly replaced it for us. We paid only the service call fee — nothing more.
Professional, honest, and refreshingly straightforward. When your heat goes out on a holiday, that kind of integrity matters. I’m very pleased and would absolutely call them again.

Problem-sewer line backing up mostly clear water in the basement. Had recently been snaked by a different company but the problem repeated in 2 days. CM tech used a sewer camera/snake in the clean out port to accurately diagnose the problem in the line and precisely geolocate the root incursion which can now be dealt with. And he came out on a Sunday less than 2 hours after I called! AJ Morton was the best plumber I’ve had in the 25 years I’ve lived here - he explained to me all that he was doing and the technology that he was using to get to the root of the problem-pun intended! The major clog was pushed past the root incursion so we can safely use our water systems and work with CM for the plan to fix that section of pipe. Great technician-great company-signed up for a plumbing maintenance plan on the spot!

Mr. O’Connor did a great job with the preventative pest control at our house. He was very thorough and helped clean all the spider webs in the garage that had accumulated over the year. Excellent service and very professional. Highly recommend.

David Carter did an excellent job fixing the electrical outlets in our home. He was punctual, professional, and quickly figured out the issue. Everything was repaired properly, tested, and left clean when he finished.
He was honest, explained everything clearly, and didn’t try to upsell anything unnecessary. It’s hard to find reliable contractors, but David is one of the good ones. I would definitely use him again and highly recommend him!

David was friendly and helpful and answered my questions. He also took time to greet our dog which helped him stop barking. He seemed to do a thorough job servicing the furnace. I asked about the bill and he said there wasn't one but then a day or so later I got a charge for the annual fee and no invoice. I don't think this is David's fault but was surprised.

The company was able to send a technician very timely to check my problem and for that I give it a 5, but the attitude of the technician was an issue. He arrived complaining about the roads and chastising me. The roads were cleared but still had some ice and he was very upset saying it should be completely clean. For that I give him a 3 star. That was not professional or appropriate. After that he calmed down and was able to check the issue. I had technicians of other companies come and the price I received for the repair was much higher than others. I decided to do the repair with another company that was able to send someone the same day to repair it at a lower cost.

Jason was great. But I scheduled a 12:00-2:00 service. At 11:30 I received a voice mail asking me to confirm I would be home for 12:00-12:30 technician. I confirmed at 11:40 to a live person who assured me I was on 12:00-12:30 schedule. At 11:50 a different Cropp person called to say I took too long and had been moved to 2:00-2:30 window. When Jason arrived at 3:15 he was efficient and professional. Can’t say the same for your customer service scheduling team. Reason to reexamine our HVAC service contract.

We had CroppMetcalgfe install a new heating unit in the spring. Unfortunately, it stopped working this fall, once it colder and we had to use. First tech shows up the next day, says he fixed it and leaves. 2 hours later it stopped working again. We call back and next tech comes on next working day. He states that a part needs to be ordered and that he puts in a rush order. He says that while the unit is running for now, it's hard to say for how long. A week passes and we hear nothing. I call to inquire and I'm told the department has gone home for the day but that they will call me back with an update tomorrow. Never got the call-back. I call again, and I'm told that they can't reach that department but will call back. That never happened either. I call a 3rd time, they promise again to get back to me. The next day they leave me a voicemail saying that I'm scheduled for today - this afternoon. Nobody showed up. I call and I'm told I'm on the schedule now for Monday and that I was not on the schedule for today. All this trouble for a new heating unit that they installed with what appears to be a faulty part to begin with. Save yourselves the trouble and stress and hire somebody else.

We are so disappointed with CroppMetcalfe's sharply deteriorating quality of service in recent years, that, after being their customer for more that 25 years, we are left with no other option but to cancel all of our gold-service contracts and ask for a refund of a downpayment for a new unit they now say they do not have the staff to install it. They are certainly not a 5-star company, as they claim--they deserve no stars at all. The list of our grievances and complaints over the past 5 years is rather long, but of relevance to their existing or potential customers: (a) they have tended to send the most inexperienced technicians for routine maintenance services that left our heating and AC system in trouble after they left in 3 out of their last 5 visits, necessitating follow-up appointments to fix the problems; (b) the maintenance technicians try to peddle sale of new features or unnecessary replacement of existing units, so as to expand their business; (c) they tend to cancel without calling to let us know they cannot keep their appointments (like the one we had for today, even though it was made well in advance and confirmed by them the day before with direct text messages and emails. We had to call them today to find out that they cancelled the appointment); and (d) they have never called back when we left concerns about these problems in the past on their website or in direct email messages, totally ignoring and taking for granted their old and loyal customers. We have simply had enough!

I hired this supplier to assess our AC unit problem and he only review the thermostat history and didn’t test the unit. He just relay his diagnosis based on my explanation. In addition, he left the condenser unit disconnected switch off and we didn’t have AC for two days, until I checked the outdoor unit and find the fuses out of the disconnect switch. I’m not expert but based on my experience with similar companies, he didn’t performed the basic test and all this process was a waste of time. Sorry, but I don’t recommending this supplier.