HVAC reviews in Franklin, Virginia

Worst HVAC contractor ever. After installation I received very high electric bills. I determined that the house was being heated with the electric coils of the air handler only. During the service call the technician discovered that the packing materials had never been removed thus preventing the outdoor unit from working. It was also determined that the unit was low on Freon and wouldn't cool properly. They had to add Freon to the correct level for it to work properly. I asked if they checked for a leak and was told no. Even though they were the ones who improperly installed the unit they billed me for the Freon. How unprofessional is that. Although it did no good, I filed a complaint with the Better Business Bureau. My advice would be to not use them. And I would never recommend them to anyone.

Fast service

Courteous, knowledgeable, reasonable

VERY EXPENSIVE 400% Mark up on parts

They do great work at great prices

They have a really hard time returning phone calls and communicating. I can’t speak for service.

Super nice honest and fair! Will be adding them to my people to call first list!

They have done our annual maintenance for several years. They are knowledgeable, provide excellent service and are customer friendly.

Great local home heating, cooling and repair company that provides these services for the local area. Have been using them for many, many years and their service has always been wonderful!

Able to provide same day service. Servicemen were polite. Explained the problem and promptly fixed it. Also installed a new wi-fi thermostat and explained how to set it. Reasonably priced.

Had two some ac go out and came out first thing in the morning and repaired parts and cleaned unit. Excellent service and didn’t gouge us. When time to replace system they won our business!!!

Very rude tried to schedule maintenance and basically told me I could be charged from whatever last job was which could be anywhere. I don’t think it’s fair to be charged any amount of money based on where last service was. Won’t be in business long if this is how they treat customers

Tim came out and quickly diagnosed why my heat pump had stop working. Replaced the capacitor and unit was as good as new. He was friendly and professional will certainly be using this company from now on.

We had to replace our existing AC/Heating unit. From the moment they came to inspect our unit we knew we were in great hands. Kevin was thorough and answered every question and concerned we had. They provided us with a few estimates that included different installation options. It was nice knowing that we were able to choose what route was best for us based off that initial visit. If you want a reliable, trustworthy, and efficient company, Don't hesitate and give them a call. You won't be disappointed!

Anthony is an expert. He figured out an issue with my upstairs unit that I bet most technicians would overlook. Took him 5 minutes to figure out that there was a pipe assembly installed backward, reducing efficiency. This is a solid company with good prices.

Not sure how they receive high reviews! I called for an annual AC maintenance back in May. When I scheduled the appt I clearly said it was for a rental property and asked how much. She informed me it would be $110 plus truck fee of $25. I've used them several times in the past as well..same price stated and paid. Well today I got a bill over $300 saying the unit took longer to clean. According to my tenants they were there for about an hour and 15 min. I knew better than to keep using them. Two years ago they sent me an invoice for the service that I did not schedule. They said I normally call to get it done so they just went out and did it. Who does that?!?! Lesson learned. They do good work but there needs to be better communication. Because of this, I will never use them again. Very disappointing!!

Replaced our HVAC system and the entire process was amazing! Left the place as clean as it was when they first arrived and when I went in the attic to see how tidy the lines were VS before I was amazed.

We are very pleased with with our new HVAC unit! These technicians were on it ! Helpful and did an awesome clean up job. Thanks !

They installed a new heat pump in my home. The price was reasonable and Matt explained all my options and gave a recommendation. I called him back several times with questions and he always answered promptly.

Punctual and very patient. Very appreciative of their work.

Excellent service. They are the experts