Tile Contractor reviews in Glen Allen, Virginia

Jake did an outstanding job on removing ad replace the caulk in my bathroom. Very professional, on time and amazing work. Tony was awesome when he quoted me the cost and was very responsive with follow up and confirming appointment. I will definitely recommend the Grout Geeks. Thank you, Louis Johnston

Nick texted to let me know his arrival time, arrived on time, and did a fantastic job, my grungy walk-in shower now looks brand new again. He left everything nice and clean and told me what products he recommended for cleaning that would not damage the seal and new caulk/grout. Great price, highly recommend.

Update 10/5/2024: I bought a $12 bottle of "Mold Armor" at Ace Hardware about a month ago. This has cleaned and kept clean all the areas that my $350 shower cleaning couldn't seem to address. Maybe check this product out before spending more than you need to.

Update: Anyone who's wondering if they should do business with these people, feel free to read the response that they gave to my review. This response does a far better job illustrating just how unprofessional these people are. It reads like the author was drunk. Just think about if you want to do business with someone who would respond that way in a public forum representing their business without even making an attempt to resolve the issue.

I was told that a service manager would be coming out to look at the work in an effort to resolve the matter. But then I read this reply. I'm not going to allow anyone associated with this place into my home again.

The response to the response is even better. These people are so easily baited into making themselves look worse and worse. I'm sure that Grout Geeks is earning a lot of business by posting increasingly insulting things about a customer's wife. I'll make sure to stop by here now and then to give them a little more rope to hang themselves with.

Just to be perfectly clear, no one ever made an attempt to come back to look at the work as he claims. It was scheduled but this "business" chose to write their response and insult my wife in a public forum before they came back. I told them not to come to my home after they chose to handle it this way. These are clearly unstable people.
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Your initial experience is not reflective of the total experience.

Tony showed up promptly and communicated well to provide the estimate. He was professional and in uniform. I was given a quote and we discussed a start date with the possibility of an earlier day which was not reflected on the paperwork given for the quote. Two days prior to the date listed on the quote, I called at 9:00 a.m. I left a message asking for confirmation as to when the work would start. I did not receive a call back.

I got a call the following day from a gentleman saying that he was on his way to my house but I was not there because I could not get a confirmation that the work was going to be starting a day prior to what was listed on the quote. So he had to come the following day which was the date that was actually listed. That was a minor inconvenience but definitely indicative of the total experience.

I was having tiles replaced on the floor of our bathroom that were loose and having the tile and grout in our shower cleaned. After an $800 bill, I can say with confidence that absolutely nothing has improved even slightly. The shower looks exactly the same and none of the stains were removed and the loose tiles are still loose. One of the new tiles that what was replaced actually sits up so high that you trip over it when you walk through the room.

I'm waiting on a call back from them about this. I wouldn't recommend this service to anyone. As it stands. I'm hoping that my experience was unique and that something can be done to correct it. But, the lack of communication is not giving me much hope.

Von has been to our home on 2 occasions to service two different issues. His work is of the highest quality and he performs his tasks in a friendly, professional manner

Communication with Tony was very good and he worked to find a time in his schedule that would make the shortest delay between removal of our old shower doors and installation of the new ones. Although his workman Manny arrived later than the specified time on the day of the cleaning, Manny did call ahead that morning and let us know when he would be there, which we appreciated. His work to clean and seal grout in the shower tiles was terrific; he worked diligently to make sure everything was done well and when finished, he left the bathroom very tidy and clean.

Nick did an excellent job cleaning and repairing old grout making our seven year old bathroom look new at a fraction of the cost that replacing the tile would cost. I love what they specialize in. Having “new” looking bathrooms makes me very happy. Nick was very responsive and a pleasure to work with. Would definitely use them again for future projects and recommend to friends.

Have used The Grout Geeks a few times. Tony is very professional and prompt. His team does fantastic work! I do believe that they helped me sell my home, I had a shower that looked like one of their before pictures and afterwards it looked brand new. Once we moved we had them come in and work on a few bathrooms and kitchen floor. They made everything look great. Very knowledgeable and friendly. I did shop around and they offered the best price. I would highly recommend them.

We had the Grout Geeks restore the grout in our shower. Thomas did a wonderful job. The shower looks like new. I would not hesitate to call them again.

The Grout Geeks did a fantastic job fixing a lousy grout job done by another company. My shower looks just gorgeous. Tony came promptly to give me an estimate and schedule the job. Manny, the young man who did the work was so personable and cleaned up my bathroom completely when he was finished. Quality work at a very fair price. I would definitely recommend The Grout Geeks to anyone who needs any grout work done.

We are so pleased with the work that Manny did on our shower. He was meticulous in making sure that every tile seam was carefully and neatly re-grouted or caulked. The end product definitely exceeded our expectations. He was also very knowledgeable and helpful in answering our questions about ongoing maintenance of the shower. When we need grout restoration in our other bathrooms, we will call Grout Geeks and ask for Manny to do the work.

I hired The Grout Geeks to regrout three showers in my home, and the experience was an absolute disaster from start to finish. Here's a list of all the things that went wrong:

1. **Excessive Time Taken:** The job was supposed to be simple, but it took them four days to finish just three showers.

2. **Simultaneous Starts:** The technician started working on all three showers at once, meaning our entire house was without a working shower for four days.

3. **Lack of Protection:** He didn’t use any foot protection, tracking dust all over the house every time he walked through.

4. **No Dust Control:** None of the bathroom fixtures were covered, resulting in dust coating everything—including our toothbrushes.

5. **Lack of Cleanup:** At the end of each day, he left the place a mess, not bothering to clean up any of the dust or debris.

6. **Poor Communication:** We tried to call to express our frustration, but nobody answered the phone.

By the end of day four, we were so frustrated that we had to ask him to leave and finish the job ourselves. I cannot stress enough how unprofessional and careless The Grout Geeks was. Save yourself the headache and look elsewhere for a grout service that respects your home and time.

The tech removed and replaced caulking at bottom of shower wall and cleaned and sealed grout on walls. It looks like we got a new shower.

Grout Geeks has been outstanding. The discussion leading to the Grout Geeks proposal was educational addressed all of my questions. Grout Geels promised to address all of the areas I was concerned about. And they did address them. Manny, who did the work, was outstanding. His work was meticulous and comprehensive. He went way beyond what would normally be expected of a contractor.

As a small business owner myself, I appreciate honesty and efficiency. These guys have helped us more than once and not only that they let us know products we can use so that we won't have to have them come out again or as often. Another company to have so much work done and had to have them come out again again to figure out what was wrong with the grout. Grout geeks let us know that the wrong grout was used with the other company would not admit to it. HIGHLY recommend!

We recently had the Grout Geeks clean a bathroom for us. They washed, recaulked and polished the tile in the shower. They also cleaned and restained the floor. We are very pleased with the results and we recommend them to anyone needing a bathroom refresh. Thanks to Anthony for answering all our questions thoroughly and to Corey for an excellent job on the bathroom.

Grout Geeks just finished repairing and replacing the grout in our entire bathroom including the shower and closet. The original grout was never good. Thomas Bradley did an outstanding, painstaking, and professional job replenishing the grout making in look nicer than it ever has! Their price was more than fair! Thank you Grout Geeks!

Manny made things look good around house. Thanks for all of the hard work! We love it that things look new again. Manny was wonderful, caring and a terrific worker.. wouldn’t hesitate to use this company again!
Cindy Ritter

Excellent work!! We couldn't be happier with the work they did on two of our showers and tubs. Both areas were looking pretty rough but they look absolutely brand new now. Worth every penny. The guy that did our work was extremely professional and respectful. Don't hesitate to work with this company. We will definitely recommend them to friends and family. They will be our go to when we need this type of work in the future. Thank you!!!

We had Grout Geeks re-grout and seal our shower stall. They arrived exactly as scheduled and completed the work in a single day. The Tech was great, polite and professional. We almost forgot he was in there working. I highly recommend them. Pricing was fair/reasonable and the customer service prompt and great.

Our service person Milner Emanuell did a great job and I recommend The Grout Geeks for any of your needs.

This is such a great company! They did a wonderful job and I couldn't be happier. I have recommended them to multiple friends and they were also very happy with their work