The Grout Geeks

Jake did an outstanding job on removing ad replace the caulk in my bathroom. Very professional, on time and amazing work. Tony was awesome when he quoted me the cost and was very responsive with follow up and confirming appointment. I will definitely recommend the Grout Geeks. Thank you, Louis Johnston

Nick texted to let me know his arrival time, arrived on time, and did a fantastic job, my grungy walk-in shower now looks brand new again. He left everything nice and clean and told me what products he recommended for cleaning that would not damage the seal and new caulk/grout. Great price, highly recommend.

Update 10/5/2024: I bought a $12 bottle of "Mold Armor" at Ace Hardware about a month ago. This has cleaned and kept clean all the areas that my $350 shower cleaning couldn't seem to address. Maybe check this product out before spending more than you need to.

Update: Anyone who's wondering if they should do business with these people, feel free to read the response that they gave to my review. This response does a far better job illustrating just how unprofessional these people are. It reads like the author was drunk. Just think about if you want to do business with someone who would respond that way in a public forum representing their business without even making an attempt to resolve the issue.

I was told that a service manager would be coming out to look at the work in an effort to resolve the matter. But then I read this reply. I'm not going to allow anyone associated with this place into my home again.

The response to the response is even better. These people are so easily baited into making themselves look worse and worse. I'm sure that Grout Geeks is earning a lot of business by posting increasingly insulting things about a customer's wife. I'll make sure to stop by here now and then to give them a little more rope to hang themselves with.

Just to be perfectly clear, no one ever made an attempt to come back to look at the work as he claims. It was scheduled but this "business" chose to write their response and insult my wife in a public forum before they came back. I told them not to come to my home after they chose to handle it this way. These are clearly unstable people.
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Your initial experience is not reflective of the total experience.

Tony showed up promptly and communicated well to provide the estimate. He was professional and in uniform. I was given a quote and we discussed a start date with the possibility of an earlier day which was not reflected on the paperwork given for the quote. Two days prior to the date listed on the quote, I called at 9:00 a.m. I left a message asking for confirmation as to when the work would start. I did not receive a call back.

I got a call the following day from a gentleman saying that he was on his way to my house but I was not there because I could not get a confirmation that the work was going to be starting a day prior to what was listed on the quote. So he had to come the following day which was the date that was actually listed. That was a minor inconvenience but definitely indicative of the total experience.

I was having tiles replaced on the floor of our bathroom that were loose and having the tile and grout in our shower cleaned. After an $800 bill, I can say with confidence that absolutely nothing has improved even slightly. The shower looks exactly the same and none of the stains were removed and the loose tiles are still loose. One of the new tiles that what was replaced actually sits up so high that you trip over it when you walk through the room.

I'm waiting on a call back from them about this. I wouldn't recommend this service to anyone. As it stands. I'm hoping that my experience was unique and that something can be done to correct it. But, the lack of communication is not giving me much hope.