Reviews of local pros in Hampton, Virginia

The Plumber came out and clean a sewer clog in about and hour. i have old cast-iron sewer pipes, they are not the easiest to get into.
Overall the Plumber was very professional and knowledgeable

We had a pipe freeze and burst, and Wayne was out first thing the next morning to repair. He was helpful, efficient, and great to work with!

Wayne came out very quickly and was able to quickly diagnose the problem. He was very professional and answered all my questions. I would definitely use Roto-Rooter and Wayne again in the future.

Shikean was absolutely fantastic! He inspected the issue and knew exactly where to go to fix it. Thank you for helping us out on a Sunday! We will definitely contact Roter-Rooter for plumbing 🪠 issues.

Shikean was available within an hour of calling and did a great job. Only charges a flat rate and wasted no time! Very pleasant and polite and did a great job fixing our toilet

Justin Mocarsky was awesome! He helped get my plumbing all set for a countertop renovation. He was honest, fair, and recommended the appropriate preventative maintenance. Will be using him in the future!

We noticed our bathtub was very backed up Friday night. We tried all the at home methods to get it unclogged with no luck. This was a detriment since we only have one full bathroom. Put in a service request Friday night and Wayne showed up Saturday morning. What we thought would be a quick unclogging turned into a lot more and Wayne handled everything exceptionally. Will absolutely use their service again.

When they got here, the drain was slow. When they left, it was totally clogged. They said we needed to tear up the wall in the room underneath the drain to replace it. When we asked them to send someone else for a different opinion, they two guys talked to each other and the second guy told us exactly the same thing, of course. We let them go and hired a different company and the problem was solved without tearing up anything. It is true that special equipment was needed. Apparently, either Roto-Rooter doesn't know about it or doesn't want to buy it. But aren't they supposed to be drain experts? What a joke. And this took my entire day, mostly waiting for them to show up!

Mr Manny provided outstanding customer service. He took care of our problems very profession and explain all that he was fixing. Would give him and the company 10 stars. Would recommend Roto-Rooter to everyone because of the outstanding customer service and Amazing Team.

In today’s world, it’s sometimes hard to believe or trust what a company tells you but with Justin, we had full faith in his diagnosis and the quality of his craftsmanship when it was time to replace our water heater. He clearly has a strong education in his field and took the time to explain everything to us. He was efficient but not hasty- he took very good care of our home and property while on the job. He was a great relief and help at a stressful time- thank you Justin!

The water at my house was out for over 5 days and after various companies coming out to take a look, I lost hope. Wayne from Roto Rooter came out and finished the just job in a day. He was very knowledgeable and knew exactly what to do on scene. Everything is up and running all thanks to him!

I am extremely disappointed with Roto-Rooter. They are overpriced and, based on my experience, do not know what they are doing.

I called them because my laundry room flooded. They charged me $200 just to cut a hole in my wall and “attempt” to fix the pipe. The technician claimed the issue was resolved — yet the very next time I used my washing machine, my washroom flooded again.

I ended up hiring another plumber afterward, a professional with 30+ years of experience, who diagnosed the real issue immediately and fixed it correctly — for a fraction of what Roto-Rooter quoted me.

Paying $200 to have my wall cut open only to still have a flood is unacceptable. If I’m paying professional prices, I expect professional results — not a temporary patch and more damage.

I will not be using Roto-Rooter again and cannot recommend them. Save yourself the money, time, and frustration — call a plumber who knows what they’re doing.

Used this company a couple years ago to repair cracked kitchen drain pipe. They fixed the pipe but this company is way overpriced. They kept increasing the price throughout the repair and ended up costing over a thousand dollars. Their business practices appear to be sketchy at best. I havent used them since and don't ever intend to use them again. Do yourself a favor and seek out an independent plumber or a smaller business to do your plumbing repairs.

Technician Terry was very professional and courteous. I needed a water hook up for an icemaker and a repair of a leaky shower. He was quick and efficient. Thank you Terry, and thank you Roto-Rooter! 😊

Routine faucet job, could have YouTubed it but wanted to save myself the time and have a tech come out. They did, but in so doing fumbled around down there and messed up the disposal. Following Sunday morning they gave me a two hour window for a fix, then every hour sent me a text that I was next in line but they're delayed. Missed my kid's playoff game, ended up sitting around my house all day on the one day off I get. They finally got here in the evening to fix what they broke.

Made the mistake just now of calling to seek a refund for wasting my time on Sunday and the manager seemed utterly confused about why I was calling. He explained he'd give me a small percentage refund but that he wasn't willing to give a full refund even though a full refund would only make a small dent in the value of the time I wasted waiting on this to resolve Sunday. Found that pretty insulting. Genuinely unsure how a company makes $200 million a year in profit by devaluing their customers but guess they figured out a way. So cool, I guess?

Excellent job every time. And if there’s an issue, they’re responsive and my actual technician will call back or come back if necessary. I love the transparency in pricing and guarantee of work. I’d rather pay a little more for the value and peace of mind that the job is being done right (not cutting corners to bring the price down) or if a mistake is made (they’re human) they’ll come back and make things right. I’ve used them several times and will continue to be my go-to plumbers. Also I’ve yet to find another plumbing company that will come out and diagnose for free.

Wayne was awesome! My toilet, sink, and shower were all backed up, and he showed up quickly, diagnosed the problem right away, and had everything unclogged in no time. He explained what caused it and even gave me tips to help prevent it from happening again. Super professional, respectful, and fair on price. Definitely recommend Wayne if you need a plumber you can trust!

Had a leaky water heater. Justin was dispatched to my house. He was very knowledgeable and diagnosed the problem fast. He swapped the faulty water heater out. He was a nice guy and did great work. Would definitely use this company again.

Wayne, our technician, did an outstanding and exemplary job from his arrival to his departure. Explained each step from the estimate to completed job inspection. He is one of the best technicians that Rotor Rooter has assigned to fix our plumbing issues. Great job Wayne! Thank you!

Wayne was a fantastic repairman! He was honest, quick, knowledgeable, and fair. He knew his stuff, which was great because … I DONT! Haha. We truly appreciate his quality of work.

The faucet in my tub was changed out It’s only been one day but so far so good. The gentleman did a great job was polite and speedy. The only county detention center without bond residence police can downside was the price lol