Reviews of local pros in Hampton, Virginia

Reliance came in and saved the day. It was a very cold Day and my heat went old. I called the warranty company and thankfully, they sent Reliance Home Comfort. They acted quickly to get heat back up and running to my home. I have relied upon them for other jobs in my home as well. I refer them to my friends. If you want the job done right with a honest, reliable company, this is the company to call.

I've dealt with Reliance Home Comfort and met their owner on several occasions over the past 3 years. Each time we've interacted he has been knowledgeable and professional, as well as displaying the utmost integrity. I recently recieved an email asking if any existing or previous customers would be willing to submit and honest and accurate review and I reliazed that he's never asked for a review before. He always said if he did good work, please pass on a referral. Anytime someone needs heating, gas or plumbing needs he is the first person I give them. Some of my friends have said he was too busy to take on their job initially but chose to wait and said the wait was worth it. I agree!

This company has done work at my property twice! I filed a claim with the warranty company and this company is who they sent! One was for my furnace duct and once for my ac! Both times they were patient with myself and my tenant as I do not live in the area! Both times the job was done just as it was explained! I’d highly recommend them to anyone!

I was referred to them by my home warranty company. The first week they came and whatever they did worked for a few days. The second time they came they found an issue unrelated to the reason my system was not heating properly. They lied to the home warranty company and said that the unrelated safety issue was the cause of it not working. Obviously the issue was there for the 3 winters we have been in the house and never had a problem. Our claim was denied. Our systems were both running on the second visit. The issue was we had to run the emergency heat in order for it to work. After the second visit they removed a part off of my furnace without my permission and then absolutely nothing worked. The technicians left abruptly and said we would receive a phone call back from the owner to explain what was going on that night and never received anything. The next day the owner took no responsibility as to why we now have no heat. Completely unprofessional and didn’t care that they have now caused a bigger issue and that we have to go several nights before the issue is resolved by another company. I would not recommend this company to anyone unless you are ok with paying out of pocket for several other things before your actual issue is resolved. I definitely would not recommend if you are going through your home warranty company.

Update: It was told to us that our flame sensor was cleaned and the second contractor showed us that it was not. They were able to confirm what the issue was and it was completely different from what we were told by Reliance. Make sure the contractor that they send is familiar with your system or do not allow them to make a bad situation worse.

Before we even recieve any service, already the most disappointed experience.
I know they don't care about customers through contracted home warranty company, but this time was the worst, like I said, even before we recieve any work.
We put the ac repair claim and they assigned this company to come in. They were "all booked" next 7days. But they did take our $100 service fee already. 10days later, They finally said they will be coming between 1-5pm... Waited... No show with a silence.
And of course because of their business hours, even the warranty company have to wait til weekend passes, so extra 2 more days to wait until, who knows the next available date for them to come take care of this cheap paying customer, right?
They are officially the most unprofessional and rude contractor in my past 10years of experience.

In June of 2023, I contacted Reliance Home Comfort regarding my hot water heater. During the consultation, the owner Derick was very patient and through with explaining the issue and what was needed to fix the problem. In July, he and one of his technicians came and replaced my water heater. The replacement has reduced both my water and gas bills! I highly recommend them for your plumbing needs!! Thankfully my HVAC systems are functioning optimally at this time however if I ever need this type of service, Reliance will be my first choice!!

Reliance Home Comfort worked with my warranty company to resolve issues with both of my air conditioning units which stopped working at the same time. I was originally assigned two different companies, neither of which expressed the ability to even assess the problems until months later. Reliance Home Comfort provided an honest assessment of the problems and options for resolving the problems that would provide fast, but efficient relief. They worked quickly to secure a day and time and the team worked diligently to diagnose an unexpected issue that required several team members to work well beyond the expected time frame to ensure that the units were replaced and working. All of my questions were answered (and even my mom's questions). The entire team was professional, knowledgeable and patient. My whole family is appreciative of the quality of work that was done and the willingness of the team to stay the course until we had relief.

I usually don't takeathe time to review companies sent by a warranty company however this will be the exception. Derrick the owner / technician came to troubleshoot/ repair my ac unit and I couldn't have been more pleased. With his knowledge and professionalism. He arrived as discussed and made ever effort to communicate his intentions and provide clear and concise explanations. In this current time of something for the minimum the service he provide was exceptional.
I now have a ac company that is worth consistently using and endorsing. I recommend his services without reservation.

Where to start. They came out pretty quick to diagnose my problem (bad compressor in a heat pump). I called to check up on things for 2 weeks and they kept telling me they were waiting for the home warranty company to get everything straight. I call the home warranty 2 whole weeks after they came out and they didn't even know they had been to my house and diagnosed the problem! So can't say this company stays on top of things. Then when trying to set up an appointment to get a new until installed (per the home warraty coverage) they called me on a Friday, wanted to do the next Monday or Tuesday but was going to call back to confirm. I called later that Friday evening and even again on Saturday left a voicemail never heard back. I get a call Monday morning while at work telling me they're on their way to my house! Of course that's not gonna work, so poor communication there along with them not communicating about not sending the paper work from the weeks prior. Only reason it's not getting a one star is because the workers did a pretty decent job and knew what they were doing. Only complaint is I had to re tape the intake and exhaust side of the air handler (see pic).
Cons:
Didnt send in paper work to home warranty in timely manner
Hard to get a hold of even when leaving voicemails
Can't set up appointments correctly
Installation needed a little help (the air gaps at air handler
Pros:
The workers did a decent job other than the taping, and didn't take forever to get the unit installed (indoor air handler and outdoor compressor)
Needless to say if I have any HVAC problems beyond this point I don't plan to call them, if it's through home warranty, I'd ask for a different contractor. It took a whole month from diagnosis to new until installed and it was because of this company. When my home warranty got their paper work (finally) they had a unit ready within 2 days for them to pick up. Sorry Reliance, no bueno.

I cannot say enough good things about this company. They have truly been a lifesaver for my family on multiple occasions. We had a home emergency a few months ago and Derrick was able to come out that same night to help us. Their prompt and efficient service saved us from what could have been a much bigger disaster.

Not only did they come through in an emergency, but they have consistently provided top-notch service every time we have called upon them. They have always been reliable and trustworthy. I never have to worry about the quality of their work because they always go above and beyond to make sure everything is done correctly.
Overall, I cannot recommend this company enough. They have consistently exceeded my expectations and have earned my loyalty as a customer. If you are in need of any type of home services, do not hesitate to call them. They will not disappoint. Thank you to this amazing company and Derrick for always coming through for my family when we needed it most.

Reliance Home Comfort is amazing, a breath of fresh air in a time when companies often put profits over people. I didn't have heat in my house and I was sick. That was not a pleasant combination. From the start, I was impressed with April, the young lady who answered the phone. She listened, was patient, expressed empathy, and ensured she had all the correct information for the technician. My technician, Mr. Valentine, communicated every step, kept me informed, and explained my options. He was ON TIME, professional, thorough, and clean. He solved the problem quickly and cost-efficiently. I'm truly appreciative. Nothing beats a skilled technician combined with outstanding service.

I recently had my air conditioner repaired by Reliance Home Comfort, and I couldn’t be more satisfied with the service. From the moment I texted Derek (he was referred) to inquire about issues I was having, his customer service was exceptional. Derek was friendly, knowledgeable, and accommodated my schedule without any hassle.

Derek and his trainee arrived promptly and was very professional. They quickly diagnosed the issue and explained it to me in simple terms, which I really appreciated. The repair was done efficiently, and Derek ensured everything was working perfectly before leaving.

What impressed me the most was his attention to detail and commitment to customer satisfaction. They even took the time to offer tips on how to maintain my air conditioner to avoid future issues. The pricing was transparent and fair, with no hidden costs.

Overall, Reliance provided outstanding service from start to finish. I highly recommend them to anyone in need of air conditioner repair. They are reliable, professional, and truly care about their customers.

I have mixed feelings about Reliance Home Comfort/Valentine Construction & Investing. I originally used them to replace the inducer motor in my heating unit in January. They were very professional and easy to work with. The motor had to be ordered so we had to wait a few days. The work was completed and we paid a reasonable fee.

In April, when the weather got warm, we realized the AC was not working. Infact, nothing was working, heat or AC. I called the company (3/31) and left a message. I called again, 4/1, the receptionist, April, said she had my message and would refer to Derrick. I called again on 4/2, April advised, my message had been relayed. She would pursue it again.

After three tries, I called another company. That company came within a couple of days. It was not the original problem, but the thermostat that needed to be replaced. The work was completed.

It is 4/17 and I still have not heard from Reliance Home Comfort/Valentine Construction & Investing. It is one thing to complete a job initially, but when it is anticipated that the customer may have a repeat issue and the company does not respond, that's an entirely different issue. One that does not promote confidence. Not at all even good customer care.

My store!!!

Great

Reliable

Great place

Love this place

Good staff

Gotta get kitchen floor

Its