Reviews of local pros in Hampton, Virginia

He gave me the quote of hourly rate and told me it takes 4 hours to repair it. However he finished the work in 2.5 hours and still charged me for 4 hours ( on top of $100 for the first visit) because "some people take 4 hours to repair it". I will not recommend this company.

I can’t make enough positive comments about this Lighthouse Mechanical, from the owner to every tech that worked hard to find and solve my extremely vexing issue to the officer personnel who were also very helpful. It’s obvious that the corporate culture is one of treating customers well, hiring well-trained, polite, hard working and experienced professionals. This is the kind of company with which I like to develop a long term relationship as I know that I will be treated right, the personnel work hard and the prices are fair. I highly recommend them.

This has been nothing short of a nightmare. In summary, the heater is not working, asked them to come out two days ago to fix the problem. I was told the problem was "fixed," mind you they were called due to our electric bill being close to $600 on a 1600 sq. foot home. This was completely their fault due to an installation error. I called again today due to the vents blowing out cold air (two days after it had been "fixed") and was spoken to like a piece of trash by their office staff. The staff was apparently upset about a letter my deployed spouse had written asking them to correct this matter. I waited on them for over an hour after they called today telling me a technician was in route and would be there in a few minutes. My little one needed cough medicine so I left the door unlocked (after waiting 'the few minutes for them') to show up. I received a call just now from one of their polite (insert sarcasm)office staff stating that they weren't going to wait "an hour on 'me' to get home" and I'd have to reschedule in the morning. I would also like to point out that although Matt is a great salesman and personable, don't expect anything from this company once their sale is made.

Keith came out to my house today to fix a wire that was disconnected/ severed from my AC unit. He was very professional and he gave me advance on how to clean the grass out of AC unit so that my unit will run better. He showed me how to disconnect power from my unit and how to take the top off of the unit so that I could clean it. He did an awesome job thank you so much it was also really hot outside and he never got irritated with me for asking questions he was awesome.

The whole experience was phenomenal. Starting with those who answer the phones; they couldnt be friendlier. Kevin, who did my quote and planning(I believe), gave a good and honest vibe from the start. To Jake and his crew, who did the installation, they were pleasant to have around the house and very accommodating to my schedule. Very glad I shopped around a little bit and certainly made the correct choice.

So thrilled with Lighthouse! I called and received an appointment that fit my schedule for the very next day. The tech came and he was courteous, professional, and efficient. We received photographs of all work completed all at an AFFORDABLE price. If you live in Williamsburg, this is the company to call!

I appreciated that I was able to schedule a repair appointment online during the weekend. Emily called on Monday morning to confirm the technician would arrive later that morning. He showed up on time, diagnosed the problem, and had the necessary part in his truck to complete the repair. We are happy with the process and the quality of the service.

I highly recommend this company. I got a Trane unit for my house and works flawlessly. Mr Tim Elliot was very professional and polite, he answered all my questions. The technicians that came and installed the unit were also very knowledgeable and professional, it took them only 5 hours to remove the old unit and install the unit. I will definitely do business with them again.

I wanted to install a furnace and air conditioner to replace the 24 year old furnace I had. I have a two-story home and it was difficult to keep the temperature comfortable in both areas. Matt was great! He made suggestions, did not pressure me into making a decision. The work crew was great - very knowledgeable and cleaned up each day when they were finished.

We had a new Trane heat pump and air handler installed in the fall to replace our 18 year old system. I got estimates from 4 different companies ranging from large to small. After Matt came and did the estimate, I knew that I was going to choose lighthouse. Lighthouse offered the best package deal with price, service, and people combined. The install team was excellent and even did a great job installing an additional UV air purifier for me. I wanted to wait a couple of months to make sure everything was going to operate as advertised and so far its exceeded my expectations. My electric bill has dropped and my house does much better staying at temperature. I would recommend Lighthouse to anybody that is looking for a good install at a good price with quality people doing the job.

Very happy with our new tankless water heater. Matt went above and beyond to help us get a replacement for the old one that had died on short notice. He even was patient enough to let us get a few more quotes even though it meant that we didn't give final confirmation until the night before the scheduled install. Charles did an excellent job installing the new heater and answered all of my (many) questions. Everyone I interacted with was helpful and polite, especially Robin who always made sure she called me to keep me informed throughout the process. All in all, it was a great experience.

It was almost a full time job to find a company that would quote me a reasonable price to install new HVAC. After surveying a number of companies Lighthouse Mechanical was the only company that gave me me a reasonable price. Their technicians (Jake and Charles) were professional, on time and true craftsman! Lighthouse did an excellent job and I would recommend them to all of my friends and family!

Lighthouse put one of my heat pumps in previously. At that time the owner was an estimator and he treated me like I was royalty.
I knew one day he would own the company...and he actually still gives estimates. Tim is a "working owner"
That is what I love to see in any business.
The technician, Charles is a great employee...he is informative, respectful and pleasant to talk with. He answered all of my questions and is a great listener. He takes his time with you and treats you with respect. He shows up on time or earlier and calls in advance if the time frame changes.
I highly Recommend this company.
And no, I am not getting paid to say the above...lol
God Bless

We had our AC go out at the end of August 2020. Lighthouse Mechanical Heating and Cooling came over for a whole house generator estimate. They gave me a great deal for both new AC and Hearing install and a whole house generator. I am so very pleased with the job they did. I would highly recommend this company to anyone. We are happy with both of our new units. Great job Lighthouse!!!

Have been working with Lighthouse Mechanical for 14 years. Bought new gas-fired Trane Heating, AC and Rannai Tankless water heating systems. The group put in new duct work. Tim and has installation team did excellent work. I enjoy seeing the maintenance guys a couple of times a year, talking the latest in energy with them. If you have a complex job and want reliable maintenance, I would highly recommend them.

5 stars+. We had Lighthouse Mechanical replace our downstairs AC unit. Although we had never used them for work in the past, at the recommendation of a neighbor we added them to the list of 3 other contractors for estimates. We found their estimate to be slightly lower than the others and with a better warranty. The quality of their work was outstanding. Their on site workers were on time, polite, professional, and cleaned up as if no one had been here. The service/sales representative did an outstanding job going over the various aspects of the job and comparisons of the various AC units on the market. We especially liked the fact that their service/sales representative came out several days later to walk through the job, making sure we were 100% satisfied with their work and that final payment was not due until the walk through was complete. I would highly recommend them to others and plan on using them for any future heating and cooling needs.

our a/c died at the hottest time of the summer, I had another HVAC company come down to look at it all they wanted to do was keep changing parts till they fixed it I wasn’t pouring money into it until they figured it out.I took a ride down to Lighthouse HVAC and spoke to there GM he told me he would send a tech down asap to assess the situation, after 25 years the best option was to replace.They gave me quotes on a few units, I chose a Trane and 2 days later they had 2 gentleman come in to install . The installers worked non stop in 100 degree heat and not once complained.They started at 9 am and finished at 6 pm installed and operational. I have been enjoying my a/c , the old unit was a 2 on a scale of 1/10. this one is a 10 . More efficient and cools like there’s no tomorrow. If you need a new unit or repairs I highly recommend Lighthouse HVAC . You will not be disappointed, I sure wasn’t

Although I couldn’t get anyone out the same day since it was so late, they promptly showed first thing the next morning. AC was back up and running within 30 minutes, Charles was professional and explained the issue so I could understand. And the young lady that took my call (I believe her name was Emily) was just the sweetest thing! Lighthouse installed my Trane heat pump originally and I’m very pleased with it and the service I’ve received after.

On Monday, Feb 17, 2025, technicians from Lighthouse Mechanical Heating and Air Conditioning, located in Hampton VA, arrived at my home in Poquoson to remove my existing HVAC system and replace it with a new system. The installation team consisted of Jake Pedigo (lead installer) and two other technicians, Tyler Morr and Mike Douglas. I couldn't be more pleased with the results. Their professionalism and job knowledge were awesome. They were neat, polite, and were very knowledgeable in their chosen field of endeavor. I look forward to a long and happy professional relationship with the folks at Lighthouse Mechanical.
John Kuhn, Poquoson

Just want to say they fought for me when the manufacture Carrier , didn’t have the part needed to repair my unit which was still under warranty and Carrier had stop making the part! Long drawn out fight to get the part, but they stayed on it with us. Excellent service , and will be our go to contractor for any future work we may need. Also great service crews and office staff as well!

From start to finish Tim Elliott and his team were AWESOME!!!! Tim personally came out to give me an estimate on installation for a new AC UNIT to replace a 20+ year old beast of a system. He was clear, professional and gave the BEST OFFER of 5 companies I received estimates from. He was able to provide great information and answered any and all questions. His team arrived on schedule and worked until the job was done. They were able to troubleshoot and make adjustments as needed. My house is now cool and comfortable and I will be saving so much money on my new energy efficient system. Thanks Tim!!!