All reviews for M.E. Flow

From start to finish, AirPlus did a fantastic job with installing a new HVAC. Jake was very thorough in reviewing my situation, came up with two options, and made sure to provide itemized breakdowns of each component he quoted.

The company's use of technology during the quoting process shows a proficiency not just in their trade, but in the part of providing service that I really appreciated. I was quoted two systems using their presentation apps that were then presented to me via email.

their pricing is very competitive, and they landed between the two other quotes I was given. On the lower end, I was just given a heat pump and compressor, and on the high end, I was offered a heat pump, compressor, and water heater. AirPlus offered a heat pump, compressor, water heater, and humidifier (which my home needed, given my indoor humidity rested around 25%) at a cost that came in under the high end by almost $2000.

The day of the install, a very professional pair of installers came and had everything set up after 6 hours' work. They brought rags to protect my flooring, were very thorough with the routing of wires and lines, and vacuumed the floor of the utility room when they finished.

They'll always get a recommendation from me!

Robert did another amazing job! Efficient, dependable, and always focused on superior customer service! He detected a serious safety issue with an outlet and solved it! Bravo, Robert! I look forward to the next project. The AirPlus Team is lucky to have Robert aboard! Keep up the great work, Team AirPlus! Thank you!

AirPlus was great! They did a full replacement of my 3rd floor condo unit, led by Carlos E, and while incredibly time efficient, also were extremely thorough. They took the time to show me how to work the new thermostat, made sure my utility closet doors were put back on correctly (honestly, they probably open and shut better than they did before!), and answered all the questions I had. I feel like I got a fair price for excellent service!

AirPlus performed plumbing work at our home on Nov 1. They needed to cut through the ceiling of the downstairs bathroom to reach the plumbing problem above it. In doing the repair, they installed a P-trap that hangs too low to easily re-do the ceiling. Also, they took the cut out section of dry wall instead of leaving it. The plumber assured me before he left that the P-trap was fine and that I would not have any issues getting the ceiling back up.
However, I had a contractor out yesterday to do the dry wall and he was not able to create a flat, smooth ceiling due to the P-trap. Due to how Air Plus did this work, I had a much larger than expected bill from the drywall contractor and the ceiling was not able to be resorted perfectly. I attempted to call and discuss this with management. I was told at 10am someone would call me back, but no one did. I tried to call again at 4pm but was told all managers had already left for the day. Hence the public review since no one was interested in speaking with me directly.

I chose this business based on their listing in the 2025 Prince William County Five Star Rated Guidebook. Initially very happy with communication and scheduling. My service was scheduled out a few weeks, which was fine, and ultimately ended up being during a prolonged heatwave which restricted their jobs to those without AC. Understandable, though I was disappointed that I wasn't notified about being postponed until about an hour before their expected arrival. Not a problem, and their text said they would contact me to reschedule. I waited over two weeks then I sent in a message requesting to reschedule. No response. They previously had been very fast and helpful with text messaging. Second attempt a week later. Still no response. I guess they have enough customers and don't need my business.

Based on this company's good google review, I called them to come out to check the AC problem in my house and hope them can provide me an estimate. The technician showed up the next day and checked the system for $99. That part was OK, but it ended there.

I was told that I would get an estimate the next day latest. Now 15 days later, I still don't have the estimate. In between, I called this company 4 times including this morning and asked for the estimate. Every time, the answer has been the same, "Our manager (Darren) has been busy in the field. He will provide the estimate once he is back in the office. Thank you for your patience". How ridiculous it is in a hot summer like this, wait for more than two weeks for a simple estimate? How good your patience should/need to be?

I guess their business is too good to generate a simple estimate. The only conclusion I could draw after waiting so long time for a simple estimate is that they don't care and they don't want my business. Even they provide me the estimate now, how could I trust this company's service?

Another company came out, checked my AC with lower price and provided me the estimate on the same day.

Absolute scam. Buyer beware.

They do not charge by the hour but by the part plus a service fee. Their parts are marked up more than 3x. They charged $1100 for the same toilet that costs $200 at Lowe's. To replace 5 water shutoff knobs under the sinks they charged nearly $2000. For 5 hours of work they charged the equivalent of nearly $2000 per hour.

Do yourself a favor and buy the parts yourself, find a plumber that works on an honest hourly rate and avoid this place like the plague.

The plumbers themselves were kind and got the job done professionally, but professionalism should be the minimum, not a premium.

I'll be filing a report with the state for price gouging.

I would never use Air Plus for electrical work. Their prices are outrageous. My garbage disposal didn't work. The plumber told me it was electrical. The electrician quoted me a price between $200 if only replacing the switch plus $900 if they had to do something w/ the circuit. So $1,100 to possibly fix a $500 garbage disposal that was installed last year. The light switch/garbage disposal switch you can get for 85 cents to $15 at Home Depot. The guy left his shoe covers in the car, so I let him use mine. He also said it was $425 per hour is their labor rate :-O.

He was there less than an hour, replaced the switch, said the wire to the garbage disposal was loose and he tightened it, and the bill was $1,100. I asked if he could give a discount like we had talked about. He had to call his boss. Which sounded like he was on commission the way they talked, telling his boss, he sold me such and such. He had told me he had to do the circuit and that was a fixed cost on his work pad to check a box. They only had certain boxes to check for the work, and this would fall under that.

I don't know what another electrician would charge. I had an appt w/ one last Friday with another company, but they stood me up and never showed.

To me, this was $100 worth of work. Being generous, $200 to $250. But $958 after the discount is way way way too much for the work I saw done. I would recommend looking elsewhere. I used Air Plus because M.E. Flow didn't do electrical work and recommended I call them.